Breadcrumbs

Sylvia Park Shopping Centre

Contact Information

Sylvia Park Shopping Centre
286 Mount Wellington Highway, Mt Wellington Mt Wellington 1060, Auckland
-36.913505,174.840703
Phone:
Fax: Not available
www.kiwiproperty.com

Accessibility Report

Summary

Gold

Sylvia Park is New Zealand’s largest shopping centre and has over 170 specialty stores. Its retailers range from electronics, to sporting goods, banks, to fashion stores and some of New Zealand's most popular cafes and restaurants. Sylvia Park is a community hub for other services including a variety of medical and health providers. Access to the complex from main transport routes is easy and the complex is open and inviting with wide corridors, seating areas, and a food court. All areas are boldly sign posted both from the outdoor car parks and the car parking building. Covered car parks are accessed by both stairs and lift. There is also indoor and outdoor playground for children on the ground level.

View the full accessibility report for Sylvia Park Shopping Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 89%
Vision
Platinum 91%
Hearing
Gold 87%
Mobility
Platinum 91%
Parents
Platinum 92%
Learning & Intellectual
Platinum 91%

Vision

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/sylvia-park/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. Information on the accessible features is outlined on the Sylvia Park website. The website gives clear information about how to get to the shopping centre, how many car parks are available in real time and where the accessible facilities including parents rooms are.
    • Brochures:

      • There are brochures available at the customer service counter. It has a map of the shopping centre giving a list of stores and their locations, accessible facilities including parent rooms and playgrounds and information on public transport. This map is also available on the website.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • Sylvia Park has QR technology and distributes a magazine quarterly to 75,000 homes and businesses in the surrounding area with news and information.
  • Arriving and Getting In:

    • Bus Stop:

      • The customer service desk team can assist with bus timetables, alternatively they can be found on www.at.govt.nz. The Sylvia Park website features 'Getting to Sylvia Park' page that enables visitors to type in their location and google will give a step by step instructions on getting to Sylvia Park. Other transport options include the train station, bike racks and taxi.
      • Bus stops are located within the grounds of Sylvia Park on the internal ring road under the flyover, closest to Mt Wellington Highway.
      • The number of the bus stop is l7238 and 7239
      • The bus routes the bus stop is located on are: 505, 515, 525, 719, 32, 009
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • There is valet parking available.
      • Charges apply for valet parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are drop off/pick up zones available at Sylvia Park that provide shelter.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
      • There is an unofficial sheltered drop off zones at the Rock Shop entrance.
    • Kerb Side:

      • All surfaces going into the centre are flat or have a kerb ramp.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramps are unobstructed, clearly visible with tactile indicators to inform all visitors of the change in environment.
      • There are 5 ramps situated throughout the complex
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are multiple entry points into Sylvia Park accessed from a nearby car park. There are painted pedestrian crossings and contrasted coloured tactile indicators to assist with navigation to the entrances.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There are multiple entrances into Sylvia Park which are accessible from ground level parking or accessible ramps, stairs or lifts from the levelled parking buildings.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances provide easy to access doors that are automatic with clear markings across them to alert anyone with visual impairment.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff on the customer service desk appear warm, friendly and helpful. They appear to be familiar with the needs of the regular access customer. There is a jump start kit for cars available at security next to the Rock Shop.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • Fijian, Hindu, Samoan, Niuean, Te Reo
      • There is large print information available.
      • There is a loud speaker available to provide information.
    • Pricing Information:

      • Price tags have large print.
    • The identified accessible route within the site:

      • The accessible route within the site is continuous throughout the site with no projections. The accessible route is wide allowing multiple people to pass one another easily.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 5 ramps within the complex
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling throughout the centre indicating where the facilities such as bathrooms, parent rooms, transportation as well as major stores are.
    • Sensory options:

      • Sylvia Park has tactile indicators at change of levels and direction.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • The flooring in the central part of Sylvia Park appears shiny. It is diamond polished which is reported to be slip resistant.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • There is braille on the lift controls to access the train station but not on the car park lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Two staff manage the customer service desk, which is located in the centre of Sylvia Park, and are able to assist with any queries.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible counter at the customer service desk which is based in the centre of Sylvia Park. Two staff manage the desk and are able to help out with enquires related to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible bathrooms and parent rooms are accessed by large push buttons at an accessible height for a wheelchair user.
      • In-between North Beach and The Baby Factory at Eastern End of lower level, middle of lower level and Western End of lower level by The Warehouse and Noel Leeming
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • There are frequent groups of seats to use throughout the whole centre. This is helpful as the distance from one end to the other is significantly long for anyone with reduced mobility.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient health and safety process within the retailers who have sector fire wardens. The security staff are available to help.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/sylvia-park/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. Information on the accessible features is outlined on the Sylvia Park website. The website gives clear information about how to get to the shopping centre, how many car parks are available in real time and where the accessible facilities including parents rooms are.
    • Brochures:

      • There are brochures available at the customer service counter. It has a map of the shopping centre giving a list of stores and their locations, accessible facilities including parent rooms and playgrounds and information on public transport. This map is also available on the website.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • Sylvia Park has QR technology and distributes a magazine quarterly to 75,000 homes and businesses in the surrounding area with news and information.
  • Arriving and Getting In:

    • Bus Stop:

      • The customer service desk team can assist with bus timetables, alternatively they can be found on www.at.govt.nz. The Sylvia Park website features 'Getting to Sylvia Park' page that enables visitors to type in their location and google will give a step by step instructions on getting to Sylvia Park. Other transport options include the train station, bike racks and taxi.
      • Bus stops are located within the grounds of Sylvia Park on the internal ring road under the flyover, closest to Mt Wellington Highway.
      • The number of the bus stop is l7238 and 7239
      • The bus routes the bus stop is located on are: 505, 515, 525, 719, 32, 009
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • There are drop off/pick up zones available at Sylvia Park that provide shelter.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
      • There is an unofficial sheltered drop off zones at the Rock Shop entrance.
    • Kerb Side:

      • All surfaces going into the centre are flat or have a kerb ramp.
    • Fixed ramps to the main entrance:

      • Ramps are unobstructed, clearly visible with tactile indicators to inform all visitors of the change in environment.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are multiple entry points into Sylvia Park accessed from a nearby car park. There are painted pedestrian crossings and contrasted coloured tactile indicators to assist with navigation to the entrances.
    • The main entrance into the site:

      • There are multiple entrances into Sylvia Park which are accessible from ground level parking or accessible ramps, stairs or lifts from the levelled parking buildings.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances provide easy to access doors that are automatic with clear markings across them to alert anyone with visual impairment.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff on the customer service desk appear warm, friendly and helpful. They appear to be familiar with the needs of the regular access customer. There is a jump start kit for cars available at security next to the Rock Shop.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • Fijian, Hindu, Samoan, Niuean, Te Reo
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The accessible route within the site is continuous throughout the site with no projections. The accessible route is wide allowing multiple people to pass one another easily.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling throughout the centre indicating where the facilities such as bathrooms, parent rooms, transportation as well as major stores are.
    • Sensory options:

      • Sylvia Park has tactile indicators at change of levels and direction.
      • A listening system exists.
    • Surfaces:

      • The flooring in the central part of Sylvia Park appears shiny. It is diamond polished which is reported to be slip resistant.
    • Lifts:

      • There is braille on the lift controls to access the train station but not on the car park lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Two staff manage the customer service desk, which is located in the centre of Sylvia Park, and are able to assist with any queries.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible counter at the customer service desk which is based in the centre of Sylvia Park. Two staff manage the desk and are able to help out with enquires related to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible bathrooms and parent rooms are accessed by large push buttons at an accessible height for a wheelchair user.
      • In-between North Beach and The Baby Factory at Eastern End of lower level, middle of lower level and Western End of lower level by The Warehouse and Noel Leeming
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • There are frequent groups of seats to use throughout the whole centre. This is helpful as the distance from one end to the other is significantly long for anyone with reduced mobility.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient health and safety process within the retailers who have sector fire wardens. The security staff are available to help.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/sylvia-park/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. Information on the accessible features is outlined on the Sylvia Park website. The website gives clear information about how to get to the shopping centre, how many car parks are available in real time and where the accessible facilities including parents rooms are.
    • Brochures:

      • There are brochures available at the customer service counter. It has a map of the shopping centre giving a list of stores and their locations, accessible facilities including parent rooms and playgrounds and information on public transport. This map is also available on the website.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • Sylvia Park has QR technology and distributes a magazine quarterly to 75,000 homes and businesses in the surrounding area with news and information.
  • Arriving and Getting In:

    • Bus Stop:

      • The customer service desk team can assist with bus timetables, alternatively they can be found on www.at.govt.nz. The Sylvia Park website features 'Getting to Sylvia Park' page that enables visitors to type in their location and google will give a step by step instructions on getting to Sylvia Park. Other transport options include the train station, bike racks and taxi.
      • Bus stops are located within the grounds of Sylvia Park on the internal ring road under the flyover, closest to Mt Wellington Highway.
      • The number of the bus stop is l7238 and 7239
      • The bus routes the bus stop is located on are: 505, 515, 525, 719, 32, 009
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • There is valet parking available.
      • Charges apply for valet parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are drop off/pick up zones available at Sylvia Park that provide shelter.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
      • There is an unofficial sheltered drop off zones at the Rock Shop entrance.
    • Kerb Side:

      • All surfaces going into the centre are flat or have a kerb ramp.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramps are unobstructed, clearly visible with tactile indicators to inform all visitors of the change in environment.
      • There are 5 ramps situated throughout the complex
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are multiple entry points into Sylvia Park accessed from a nearby car park. There are painted pedestrian crossings and contrasted coloured tactile indicators to assist with navigation to the entrances.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are multiple entrances into Sylvia Park which are accessible from ground level parking or accessible ramps, stairs or lifts from the levelled parking buildings.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances provide easy to access doors that are automatic with clear markings across them to alert anyone with visual impairment.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • The staff on the customer service desk appear warm, friendly and helpful. They appear to be familiar with the needs of the regular access customer. There is a jump start kit for cars available at security next to the Rock Shop.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are scooters available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • Fijian, Hindu, Samoan, Niuean, Te Reo
    • The identified accessible route within the site:

      • The accessible route within the site is continuous throughout the site with no projections. The accessible route is wide allowing multiple people to pass one another easily.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 5 ramps within the complex
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling throughout the centre indicating where the facilities such as bathrooms, parent rooms, transportation as well as major stores are.
    • Sensory options:

      • Sylvia Park has tactile indicators at change of levels and direction.
    • Surfaces:

      • The flooring in the central part of Sylvia Park appears shiny. It is diamond polished which is reported to be slip resistant.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • There is braille on the lift controls to access the train station but not on the car park lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Two staff manage the customer service desk, which is located in the centre of Sylvia Park, and are able to assist with any queries.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible counter at the customer service desk which is based in the centre of Sylvia Park. Two staff manage the desk and are able to help out with enquires related to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible bathrooms and parent rooms are accessed by large push buttons at an accessible height for a wheelchair user.
      • In-between North Beach and The Baby Factory at Eastern End of lower level, middle of lower level and Western End of lower level by The Warehouse and Noel Leeming
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • There are frequent groups of seats to use throughout the whole centre. This is helpful as the distance from one end to the other is significantly long for anyone with reduced mobility.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient health and safety process within the retailers who have sector fire wardens. The security staff are available to help.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/sylvia-park/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. Information on the accessible features is outlined on the Sylvia Park website. The website gives clear information about how to get to the shopping centre, how many car parks are available in real time and where the accessible facilities including parents rooms are.
    • Brochures:

      • There are brochures available at the customer service counter. It has a map of the shopping centre giving a list of stores and their locations, accessible facilities including parent rooms and playgrounds and information on public transport. This map is also available on the website.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • Sylvia Park has QR technology and distributes a magazine quarterly to 75,000 homes and businesses in the surrounding area with news and information.
  • Arriving and Getting In:

    • Bus Stop:

      • The customer service desk team can assist with bus timetables, alternatively they can be found on www.at.govt.nz. The Sylvia Park website features 'Getting to Sylvia Park' page that enables visitors to type in their location and google will give a step by step instructions on getting to Sylvia Park. Other transport options include the train station, bike racks and taxi.
      • Bus stops are located within the grounds of Sylvia Park on the internal ring road under the flyover, closest to Mt Wellington Highway.
      • The number of the bus stop is l7238 and 7239
      • The bus routes the bus stop is located on are: 505, 515, 525, 719, 32, 009
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is valet parking available.
      • Charges apply for valet parking.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • There are drop off/pick up zones available at Sylvia Park that provide shelter.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
      • There is an unofficial sheltered drop off zones at the Rock Shop entrance.
    • Kerb Side:

      • All surfaces going into the centre are flat or have a kerb ramp.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramps are unobstructed, clearly visible with tactile indicators to inform all visitors of the change in environment.
      • There are 5 ramps situated throughout the complex
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are multiple entry points into Sylvia Park accessed from a nearby car park. There are painted pedestrian crossings and contrasted coloured tactile indicators to assist with navigation to the entrances.
    • The main entrance into the site:

      • There are multiple entrances into Sylvia Park which are accessible from ground level parking or accessible ramps, stairs or lifts from the levelled parking buildings.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances provide easy to access doors that are automatic with clear markings across them to alert anyone with visual impairment.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • The staff on the customer service desk appear warm, friendly and helpful. They appear to be familiar with the needs of the regular access customer. There is a jump start kit for cars available at security next to the Rock Shop.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are scooters available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • Fijian, Hindu, Samoan, Niuean, Te Reo
    • The identified accessible route within the site:

      • The accessible route within the site is continuous throughout the site with no projections. The accessible route is wide allowing multiple people to pass one another easily.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 5 ramps within the complex
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling throughout the centre indicating where the facilities such as bathrooms, parent rooms, transportation as well as major stores are.
    • Sensory options:

      • Sylvia Park has tactile indicators at change of levels and direction.
    • Surfaces:

      • The flooring in the central part of Sylvia Park appears shiny. It is diamond polished which is reported to be slip resistant.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • There is braille on the lift controls to access the train station but not on the car park lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Two staff manage the customer service desk, which is located in the centre of Sylvia Park, and are able to assist with any queries.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible counter at the customer service desk which is based in the centre of Sylvia Park. Two staff manage the desk and are able to help out with enquires related to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible bathrooms and parent rooms are accessed by large push buttons at an accessible height for a wheelchair user.
      • In-between North Beach and The Baby Factory at Eastern End of lower level, middle of lower level and Western End of lower level by The Warehouse and Noel Leeming
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • There are frequent groups of seats to use throughout the whole centre. This is helpful as the distance from one end to the other is significantly long for anyone with reduced mobility.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient health and safety process within the retailers who have sector fire wardens. The security staff are available to help.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • https://www.kiwiproperty.com/sylvia-park/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is also outlined on this organisation's website. Information on the accessible features is outlined on the Sylvia Park website. The website gives clear information about how to get to the shopping centre, how many car parks are available in real time and where the accessible facilities including parents rooms are.
    • Brochures:

      • There are brochures available at the customer service counter. It has a map of the shopping centre giving a list of stores and their locations, accessible facilities including parent rooms and playgrounds and information on public transport. This map is also available on the website.
      • There is a map of the facility in the brochure.
      • A more detailed or larger site map is available at the location or upon request.
      • Sylvia Park has QR technology and distributes a magazine quarterly to 75,000 homes and businesses in the surrounding area with news and information.
  • Arriving and Getting In:

    • Bus Stop:

      • The customer service desk team can assist with bus timetables, alternatively they can be found on www.at.govt.nz. The Sylvia Park website features 'Getting to Sylvia Park' page that enables visitors to type in their location and google will give a step by step instructions on getting to Sylvia Park. Other transport options include the train station, bike racks and taxi.
      • Bus stops are located within the grounds of Sylvia Park on the internal ring road under the flyover, closest to Mt Wellington Highway.
      • The number of the bus stop is l7238 and 7239
      • The bus routes the bus stop is located on are: 505, 515, 525, 719, 32, 009
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • There are drop off/pick up zones available at Sylvia Park that provide shelter.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
      • There is an unofficial sheltered drop off zones at the Rock Shop entrance.
    • Kerb Side:

      • All surfaces going into the centre are flat or have a kerb ramp.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramps are unobstructed, clearly visible with tactile indicators to inform all visitors of the change in environment.
      • There are 5 ramps situated throughout the complex
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • There are multiple entry points into Sylvia Park accessed from a nearby car park. There are painted pedestrian crossings and contrasted coloured tactile indicators to assist with navigation to the entrances.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There are multiple entrances into Sylvia Park which are accessible from ground level parking or accessible ramps, stairs or lifts from the levelled parking buildings.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances provide easy to access doors that are automatic with clear markings across them to alert anyone with visual impairment.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • An alternative entrance exists beside revolving doors or turnstiles.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff on the customer service desk appear warm, friendly and helpful. They appear to be familiar with the needs of the regular access customer. There is a jump start kit for cars available at security next to the Rock Shop.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are guided tours available upon request.
      • Tours are provided in other languages
      • There are interpreters available on site.
      • Fijian, Hindu, Samoan, Niuean, Te Reo
      • There is large print information available.
    • The identified accessible route within the site:

      • The accessible route within the site is continuous throughout the site with no projections. The accessible route is wide allowing multiple people to pass one another easily.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 5 ramps within the complex
      • Ramps have a handrail.
    • Signage within the site:

      • There are signs hanging from the ceiling throughout the centre indicating where the facilities such as bathrooms, parent rooms, transportation as well as major stores are.
    • Sensory options:

      • Sylvia Park has tactile indicators at change of levels and direction.
    • Surfaces:

      • The flooring in the central part of Sylvia Park appears shiny. It is diamond polished which is reported to be slip resistant.
      • The floor surface covering is plain and clear.
    • Lifts:

      • There is braille on the lift controls to access the train station but not on the car park lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Two staff manage the customer service desk, which is located in the centre of Sylvia Park, and are able to assist with any queries.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible counter at the customer service desk which is based in the centre of Sylvia Park. Two staff manage the desk and are able to help out with enquires related to the centre.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • The accessible bathrooms and parent rooms are accessed by large push buttons at an accessible height for a wheelchair user.
      • In-between North Beach and The Baby Factory at Eastern End of lower level, middle of lower level and Western End of lower level by The Warehouse and Noel Leeming
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Entertainment areas are on the accessible route.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is not accessible and may require assistance.
    • Designated Accessible Areas:

      • There are frequent groups of seats to use throughout the whole centre. This is helpful as the distance from one end to the other is significantly long for anyone with reduced mobility.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • There is an efficient health and safety process within the retailers who have sector fire wardens. The security staff are available to help.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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