Breadcrumbs

Te Awa at The Base

Contact Information

Te Awa at The Base
Crn Te Rapa Road & Wairere Drive Te Rapa 3200, Hamilton
-37.749685,175.233404
Phone: 0508 843 2279
Fax: Not available
www.the-base.co.nz

Accessibility Report

Summary

Silver

Te Awa at the Base is Hamilton's premier shopping centre in the northern part of the city. Based in Te Rapa, it is one of the transport hubs for the Hamilton Bus Service, as well has having over 2800 free car parking spaces. Te Awa was constructed in 2010. It was designed with the local iwi in mind, Tainui, and has won numerous architectural awards. The shopping centre compliments the whole retail area provided at The Base. All major brands are at The Base, with Farmers being the anchor tenant in Te Awa. A strong clothing presence is in the centre as well as a food court that you would expect to find in shopping centres all over New Zealand. Access around the shopping centre is very good with wide access throughout the centre and to the carparks and Transport Hub. Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.

View the full accessibility report for Te Awa at The Base.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 78%
Vision
Silver 79%
Hearing
Silver 78%
Mobility
Gold 82%
Parents
Gold 83%
Learning & Intellectual
Gold 82%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.the-base.co.nz
      • Te Awa's website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll on the right-hand side of the website home page with more information about what's happening at The Base alongside. A search engine enables you to find retail stores or events directly.
    • Brochures:

      • Te Awas Centre Directory is a popular brochure for finding your way around the Centre and The Base. Icons show locations for lifts, toilets, entrances and stores. The Customer Service Desk has information regarding parking, store location as well as wheelchair and pushchair hire. Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors. The Base Facebook page is regularly updated with events as well as using categories with questions in the chat section. The Base encourages sharing posts to Facebook, Twitter, Google* and Pinterest.
  • Arriving and Getting In:

    • Bus Stop:

      • One of Hamilton public transport hubs located in The Base complex is within a close distance to Te Awa. The bus routes that use the hub are local routes Pukete, Te Rapa, Nawton and Orbitor, as well as the Northern Connector, between Hamilton and Huntly. Access from the bus stop is very good. A wide footpath links to Te Awa and uses traffic signals across Maahanga Drive.
      • The bus stop is located on Maahanga Drive.
      • The bus routes that this bus stop is located on is the Northern Connector, Pukete, Nawton, The Rapa
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the internal entrances to Te Awa. Access to the carpark building is restricted to a height of 2.3m. The Base complex has many outdoor accessible carparking. Most are in the carpark between The Warehouse and Briscoes although there are others spread around. All have access to footpaths that lead to Te Awa. Four outdoor accessible car parks are also available at the entrance near Paper Plus along with several parent car parks.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Base has a small shuttle bus that circulates around the complex. This is not suitable for access users that require the use of a wheelchair or mobility scooter. The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps connect the pavement level of car parks with the footpath. All kerb ramp access is flush (no lip kerbs). Where required, all accessible car parks have flush kerb ramps except for the ones near The Clearance Shed (4) and Pet Stock Citta Design (4). There is also flush kerb access from the underground car parking to the lifts and travellators. All main pedestrian crossing points throughout The Base are either raised or have flush kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramped access is available to the Farmers entrance of Te Awa from the underground car park and outdoor car park nearby. The ramp from the underground carpark is scissor styled with rest platforms halfway up each grade.
      • There are 2 fixed ramps both at the side entrance to Farmers.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Base complex has been designed with pedestrian movement in mind. The route to Te Awa is very accessible. Wide footpaths and flush kerb ramps throughout The Base complex provide great access. Two of the three pedestrian crossing points on Maahanga Drive are signalised with timers showing how long to wait. Wait times are generally no more than 1 minute. The remaining pedestrian crossing point is marked as a zebra pedestrian crossing and is raised for easy access.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Access from the underground carpark building is via the lifts in the centre of the carpark, or the travellator situated near the entrance to the carpark.
    • Main entrance signage:

      • Exterior signage on the building is above all entrances to the Shopping Centre. Opening hours are also displayed at the entrances.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Te Awa have automatic doors which open when approached allowing people to move through comfortably. Access from the underground carpark facility is via the lift near the centre of the car park and the travellator situated near the entrance to the carpark.
  • Getting around within the site:

    • Customer Service:

      • The Te Awa Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the use of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • Access through Te Awa is very easy. There are wide passageways through the whole building to enable all visitors to access the site. All shops are currently on one level, with the Cinema the only business on Level Two. This will change as Te Awa expands. Lifts and escalators provide access to Level Two.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 1 - travellator and 2 escalators
      • Ramps have a handrail.
    • Signage within the site:

      • All amenities are signed as well as Directory information for each store.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The centre consists of polished tiles which has a slight decorative pattern. The polished floors may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards. The wall surface is free from a strong pattern or visual clutter.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • A lift from the undercover car parking provides direct access to the Shopping Centre on Level 1. This is located towards the southern end of the carpark and connects to the Shopping Centre near the Customer Service desk.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located near the BNZ and Spark entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the desk. Mobility equipment that can be borrowed includes 3 x manual self-propelling wheelchairs, 2 double and 3 x single pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • One accessible, unisex toilet is located near the BNZ and Spark entrance. This is of a very good standard with all amenities situated correctly (for example the hand basin is reachable from the toilet seat). The toilets near the Foodcourt both have single sex accessible toilets contained within them. They are contained in a self-contained compartment. A parent room is also located at the toilets near the Foodcourt.
      • A unisex accessible toilet is located next to the entrance at BNZ. Gender accessible toilets are near the Food court.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the foodcourt. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are movable, so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • A range of public seating is provided on the accessible route around the shopping centre with back rest support. Te Awa is a smoke-free environment.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Te Awa retailers, Customer Service Representatives and Management. Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.the-base.co.nz
      • Te Awa's website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll on the right-hand side of the website home page with more information about what's happening at The Base alongside. A search engine enables you to find retail stores or events directly.
    • Brochures:

      • Te Awas Centre Directory is a popular brochure for finding your way around the Centre and The Base. Icons show locations for lifts, toilets, entrances and stores. The Customer Service Desk has information regarding parking, store location as well as wheelchair and pushchair hire. Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors. The Base Facebook page is regularly updated with events as well as using categories with questions in the chat section. The Base encourages sharing posts to Facebook, Twitter, Google* and Pinterest.
  • Arriving and Getting In:

    • Bus Stop:

      • One of Hamilton public transport hubs located in The Base complex is within a close distance to Te Awa. The bus routes that use the hub are local routes Pukete, Te Rapa, Nawton and Orbitor, as well as the Northern Connector, between Hamilton and Huntly. Access from the bus stop is very good. A wide footpath links to Te Awa and uses traffic signals across Maahanga Drive.
      • The bus stop is located on Maahanga Drive.
      • The bus routes that this bus stop is located on is the Northern Connector, Pukete, Nawton, The Rapa
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the internal entrances to Te Awa. Access to the carpark building is restricted to a height of 2.3m. The Base complex has many outdoor accessible carparking. Most are in the carpark between The Warehouse and Briscoes although there are others spread around. All have access to footpaths that lead to Te Awa. Four outdoor accessible car parks are also available at the entrance near Paper Plus along with several parent car parks.
    • Drop off/pick up zone:

      • The Base has a small shuttle bus that circulates around the complex. This is not suitable for access users that require the use of a wheelchair or mobility scooter. The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps connect the pavement level of car parks with the footpath. All kerb ramp access is flush (no lip kerbs). Where required, all accessible car parks have flush kerb ramps except for the ones near The Clearance Shed (4) and Pet Stock Citta Design (4). There is also flush kerb access from the underground car parking to the lifts and travellators. All main pedestrian crossing points throughout The Base are either raised or have flush kerb ramps.
    • Fixed ramps to the main entrance:

      • Ramped access is available to the Farmers entrance of Te Awa from the underground car park and outdoor car park nearby. The ramp from the underground carpark is scissor styled with rest platforms halfway up each grade.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Base complex has been designed with pedestrian movement in mind. The route to Te Awa is very accessible. Wide footpaths and flush kerb ramps throughout The Base complex provide great access. Two of the three pedestrian crossing points on Maahanga Drive are signalised with timers showing how long to wait. Wait times are generally no more than 1 minute. The remaining pedestrian crossing point is marked as a zebra pedestrian crossing and is raised for easy access.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Access from the underground carpark building is via the lifts in the centre of the carpark, or the travellator situated near the entrance to the carpark.
    • Main entrance signage:

      • Exterior signage on the building is above all entrances to the Shopping Centre. Opening hours are also displayed at the entrances.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Te Awa have automatic doors which open when approached allowing people to move through comfortably. Access from the underground carpark facility is via the lift near the centre of the car park and the travellator situated near the entrance to the carpark.
  • Getting around within the site:

    • Customer Service:

      • The Te Awa Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the use of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • Access through Te Awa is very easy. There are wide passageways through the whole building to enable all visitors to access the site. All shops are currently on one level, with the Cinema the only business on Level Two. This will change as Te Awa expands. Lifts and escalators provide access to Level Two.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • All amenities are signed as well as Directory information for each store.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The centre consists of polished tiles which has a slight decorative pattern. The polished floors may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards. The wall surface is free from a strong pattern or visual clutter.
    • Lifts:

      • A lift from the undercover car parking provides direct access to the Shopping Centre on Level 1. This is located towards the southern end of the carpark and connects to the Shopping Centre near the Customer Service desk.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located near the BNZ and Spark entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the desk. Mobility equipment that can be borrowed includes 3 x manual self-propelling wheelchairs, 2 double and 3 x single pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • One accessible, unisex toilet is located near the BNZ and Spark entrance. This is of a very good standard with all amenities situated correctly (for example the hand basin is reachable from the toilet seat). The toilets near the Foodcourt both have single sex accessible toilets contained within them. They are contained in a self-contained compartment. A parent room is also located at the toilets near the Foodcourt.
      • A unisex accessible toilet is located next to the entrance at BNZ. Gender accessible toilets are near the Food court.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the foodcourt. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are movable, so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy.
      • Entertainment areas are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • A range of public seating is provided on the accessible route around the shopping centre with back rest support. Te Awa is a smoke-free environment.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Te Awa retailers, Customer Service Representatives and Management. Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.the-base.co.nz
      • Te Awa's website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll on the right-hand side of the website home page with more information about what's happening at The Base alongside. A search engine enables you to find retail stores or events directly.
    • Brochures:

      • Te Awas Centre Directory is a popular brochure for finding your way around the Centre and The Base. Icons show locations for lifts, toilets, entrances and stores. The Customer Service Desk has information regarding parking, store location as well as wheelchair and pushchair hire. Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors. The Base Facebook page is regularly updated with events as well as using categories with questions in the chat section. The Base encourages sharing posts to Facebook, Twitter, Google* and Pinterest.
  • Arriving and Getting In:

    • Bus Stop:

      • One of Hamilton public transport hubs located in The Base complex is within a close distance to Te Awa. The bus routes that use the hub are local routes Pukete, Te Rapa, Nawton and Orbitor, as well as the Northern Connector, between Hamilton and Huntly. Access from the bus stop is very good. A wide footpath links to Te Awa and uses traffic signals across Maahanga Drive.
      • The bus stop is located on Maahanga Drive.
      • The bus routes that this bus stop is located on is the Northern Connector, Pukete, Nawton, The Rapa
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the internal entrances to Te Awa. Access to the carpark building is restricted to a height of 2.3m. The Base complex has many outdoor accessible carparking. Most are in the carpark between The Warehouse and Briscoes although there are others spread around. All have access to footpaths that lead to Te Awa. Four outdoor accessible car parks are also available at the entrance near Paper Plus along with several parent car parks.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The Base has a small shuttle bus that circulates around the complex. This is not suitable for access users that require the use of a wheelchair or mobility scooter. The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps connect the pavement level of car parks with the footpath. All kerb ramp access is flush (no lip kerbs). Where required, all accessible car parks have flush kerb ramps except for the ones near The Clearance Shed (4) and Pet Stock Citta Design (4). There is also flush kerb access from the underground car parking to the lifts and travellators. All main pedestrian crossing points throughout The Base are either raised or have flush kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramped access is available to the Farmers entrance of Te Awa from the underground car park and outdoor car park nearby. The ramp from the underground carpark is scissor styled with rest platforms halfway up each grade.
      • There are 2 fixed ramps both at the side entrance to Farmers.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Base complex has been designed with pedestrian movement in mind. The route to Te Awa is very accessible. Wide footpaths and flush kerb ramps throughout The Base complex provide great access. Two of the three pedestrian crossing points on Maahanga Drive are signalised with timers showing how long to wait. Wait times are generally no more than 1 minute. The remaining pedestrian crossing point is marked as a zebra pedestrian crossing and is raised for easy access.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Access from the underground carpark building is via the lifts in the centre of the carpark, or the travellator situated near the entrance to the carpark.
    • Main entrance signage:

      • Exterior signage on the building is above all entrances to the Shopping Centre. Opening hours are also displayed at the entrances.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Te Awa have automatic doors which open when approached allowing people to move through comfortably. Access from the underground carpark facility is via the lift near the centre of the car park and the travellator situated near the entrance to the carpark.
  • Getting around within the site:

    • Customer Service:

      • The Te Awa Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the use of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 3 manual wheelchairs
      • There are walkers available.
      • There are 2 walkers
      • There are 3 single & 2 double pushchairs
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Access through Te Awa is very easy. There are wide passageways through the whole building to enable all visitors to access the site. All shops are currently on one level, with the Cinema the only business on Level Two. This will change as Te Awa expands. Lifts and escalators provide access to Level Two.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 1 - travellator and 2 escalators
      • Ramps have a handrail.
    • Signage within the site:

      • All amenities are signed as well as Directory information for each store.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The centre consists of polished tiles which has a slight decorative pattern. The polished floors may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards. The wall surface is free from a strong pattern or visual clutter.
    • Lifts:

      • A lift from the undercover car parking provides direct access to the Shopping Centre on Level 1. This is located towards the southern end of the carpark and connects to the Shopping Centre near the Customer Service desk.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located near the BNZ and Spark entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the desk. Mobility equipment that can be borrowed includes 3 x manual self-propelling wheelchairs, 2 double and 3 x single pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • One accessible, unisex toilet is located near the BNZ and Spark entrance. This is of a very good standard with all amenities situated correctly (for example the hand basin is reachable from the toilet seat). The toilets near the Foodcourt both have single sex accessible toilets contained within them. They are contained in a self-contained compartment. A parent room is also located at the toilets near the Foodcourt.
      • A unisex accessible toilet is located next to the entrance at BNZ. Gender accessible toilets are near the Food court.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the foodcourt. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are movable, so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • A range of public seating is provided on the accessible route around the shopping centre with back rest support. Te Awa is a smoke-free environment.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Te Awa retailers, Customer Service Representatives and Management. Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.the-base.co.nz
      • Te Awa's website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll on the right-hand side of the website home page with more information about what's happening at The Base alongside. A search engine enables you to find retail stores or events directly.
    • Brochures:

      • Te Awas Centre Directory is a popular brochure for finding your way around the Centre and The Base. Icons show locations for lifts, toilets, entrances and stores. The Customer Service Desk has information regarding parking, store location as well as wheelchair and pushchair hire. Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors. The Base Facebook page is regularly updated with events as well as using categories with questions in the chat section. The Base encourages sharing posts to Facebook, Twitter, Google* and Pinterest.
  • Arriving and Getting In:

    • Bus Stop:

      • One of Hamilton public transport hubs located in The Base complex is within a close distance to Te Awa. The bus routes that use the hub are local routes Pukete, Te Rapa, Nawton and Orbitor, as well as the Northern Connector, between Hamilton and Huntly. Access from the bus stop is very good. A wide footpath links to Te Awa and uses traffic signals across Maahanga Drive.
      • The bus stop is located on Maahanga Drive.
      • The bus routes that this bus stop is located on is the Northern Connector, Pukete, Nawton, The Rapa
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the internal entrances to Te Awa. Access to the carpark building is restricted to a height of 2.3m. The Base complex has many outdoor accessible carparking. Most are in the carpark between The Warehouse and Briscoes although there are others spread around. All have access to footpaths that lead to Te Awa. Four outdoor accessible car parks are also available at the entrance near Paper Plus along with several parent car parks.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • The Base has a small shuttle bus that circulates around the complex. This is not suitable for access users that require the use of a wheelchair or mobility scooter. The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps connect the pavement level of car parks with the footpath. All kerb ramp access is flush (no lip kerbs). Where required, all accessible car parks have flush kerb ramps except for the ones near The Clearance Shed (4) and Pet Stock Citta Design (4). There is also flush kerb access from the underground car parking to the lifts and travellators. All main pedestrian crossing points throughout The Base are either raised or have flush kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramped access is available to the Farmers entrance of Te Awa from the underground car park and outdoor car park nearby. The ramp from the underground carpark is scissor styled with rest platforms halfway up each grade.
      • There are 2 fixed ramps both at the side entrance to Farmers.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Base complex has been designed with pedestrian movement in mind. The route to Te Awa is very accessible. Wide footpaths and flush kerb ramps throughout The Base complex provide great access. Two of the three pedestrian crossing points on Maahanga Drive are signalised with timers showing how long to wait. Wait times are generally no more than 1 minute. The remaining pedestrian crossing point is marked as a zebra pedestrian crossing and is raised for easy access.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Access from the underground carpark building is via the lifts in the centre of the carpark, or the travellator situated near the entrance to the carpark.
    • Main entrance signage:

      • Exterior signage on the building is above all entrances to the Shopping Centre. Opening hours are also displayed at the entrances.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Te Awa have automatic doors which open when approached allowing people to move through comfortably. Access from the underground carpark facility is via the lift near the centre of the car park and the travellator situated near the entrance to the carpark.
  • Getting around within the site:

    • Customer Service:

      • The Te Awa Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the use of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 3 manual wheelchairs
      • There are walkers available.
      • There are 2 walkers
      • There are 3 single & 2 double pushchairs
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • Access through Te Awa is very easy. There are wide passageways through the whole building to enable all visitors to access the site. All shops are currently on one level, with the Cinema the only business on Level Two. This will change as Te Awa expands. Lifts and escalators provide access to Level Two.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 1 - travellator and 2 escalators
      • Ramps have a handrail.
    • Signage within the site:

      • All amenities are signed as well as Directory information for each store.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The centre consists of polished tiles which has a slight decorative pattern. The polished floors may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards. The wall surface is free from a strong pattern or visual clutter.
    • Lifts:

      • A lift from the undercover car parking provides direct access to the Shopping Centre on Level 1. This is located towards the southern end of the carpark and connects to the Shopping Centre near the Customer Service desk.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located near the BNZ and Spark entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the desk. Mobility equipment that can be borrowed includes 3 x manual self-propelling wheelchairs, 2 double and 3 x single pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • One accessible, unisex toilet is located near the BNZ and Spark entrance. This is of a very good standard with all amenities situated correctly (for example the hand basin is reachable from the toilet seat). The toilets near the Foodcourt both have single sex accessible toilets contained within them. They are contained in a self-contained compartment. A parent room is also located at the toilets near the Foodcourt.
      • A unisex accessible toilet is located next to the entrance at BNZ. Gender accessible toilets are near the Food court.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the foodcourt. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are movable, so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • A range of public seating is provided on the accessible route around the shopping centre with back rest support. Te Awa is a smoke-free environment.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Te Awa retailers, Customer Service Representatives and Management. Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.the-base.co.nz
      • Te Awa's website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll on the right-hand side of the website home page with more information about what's happening at The Base alongside. A search engine enables you to find retail stores or events directly.
    • Brochures:

      • Te Awas Centre Directory is a popular brochure for finding your way around the Centre and The Base. Icons show locations for lifts, toilets, entrances and stores. The Customer Service Desk has information regarding parking, store location as well as wheelchair and pushchair hire. Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors.
      • Te Awa uses a wide range of methods to communicate events and store specials to attract new visitors. The Base Facebook page is regularly updated with events as well as using categories with questions in the chat section. The Base encourages sharing posts to Facebook, Twitter, Google* and Pinterest.
  • Arriving and Getting In:

    • Bus Stop:

      • One of Hamilton public transport hubs located in The Base complex is within a close distance to Te Awa. The bus routes that use the hub are local routes Pukete, Te Rapa, Nawton and Orbitor, as well as the Northern Connector, between Hamilton and Huntly. Access from the bus stop is very good. A wide footpath links to Te Awa and uses traffic signals across Maahanga Drive.
      • The bus stop is located on Maahanga Drive.
      • The bus routes that this bus stop is located on is the Northern Connector, Pukete, Nawton, The Rapa
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Undercover accessible car parks are located near the internal entrances to Te Awa. Access to the carpark building is restricted to a height of 2.3m. The Base complex has many outdoor accessible carparking. Most are in the carpark between The Warehouse and Briscoes although there are others spread around. All have access to footpaths that lead to Te Awa. Four outdoor accessible car parks are also available at the entrance near Paper Plus along with several parent car parks.
    • Drop off/pick up zone:

      • The Base has a small shuttle bus that circulates around the complex. This is not suitable for access users that require the use of a wheelchair or mobility scooter. The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone for the shuttle bus at Te Awa is situated on Maahanga Drive. A teardrop advertising sign highlights the pickup point.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • Kerb ramps connect the pavement level of car parks with the footpath. All kerb ramp access is flush (no lip kerbs). Where required, all accessible car parks have flush kerb ramps except for the ones near The Clearance Shed (4) and Pet Stock Citta Design (4). There is also flush kerb access from the underground car parking to the lifts and travellators. All main pedestrian crossing points throughout The Base are either raised or have flush kerb ramps.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • Ramped access is available to the Farmers entrance of Te Awa from the underground car park and outdoor car park nearby. The ramp from the underground carpark is scissor styled with rest platforms halfway up each grade.
      • There are 2 fixed ramps both at the side entrance to Farmers.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The Base complex has been designed with pedestrian movement in mind. The route to Te Awa is very accessible. Wide footpaths and flush kerb ramps throughout The Base complex provide great access. Two of the three pedestrian crossing points on Maahanga Drive are signalised with timers showing how long to wait. Wait times are generally no more than 1 minute. The remaining pedestrian crossing point is marked as a zebra pedestrian crossing and is raised for easy access.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Access from the underground carpark building is via the lifts in the centre of the carpark, or the travellator situated near the entrance to the carpark.
    • Main entrance signage:

      • Exterior signage on the building is above all entrances to the Shopping Centre. Opening hours are also displayed at the entrances.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances to Te Awa have automatic doors which open when approached allowing people to move through comfortably. Access from the underground carpark facility is via the lift near the centre of the car park and the travellator situated near the entrance to the carpark.
  • Getting around within the site:

    • Customer Service:

      • The Te Awa Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the use of wheelchairs and pushchairs.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • Access through Te Awa is very easy. There are wide passageways through the whole building to enable all visitors to access the site. All shops are currently on one level, with the Cinema the only business on Level Two. This will change as Te Awa expands. Lifts and escalators provide access to Level Two.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • 1 - travellator and 2 escalators
      • Ramps have a handrail.
    • Signage within the site:

      • All amenities are signed as well as Directory information for each store.
    • Sensory options:

      • Given that the building is a shopping centre, different lighting and sounds are to be expected throughout. All natural and artificial lighting has been controlled to avoid as much glare as possible with the polished surface throughout.
    • Surfaces:

      • The centre consists of polished tiles which has a slight decorative pattern. The polished floors may appear reflective for some. The floor may pose a slipping hazard if wet, however staff are aware and will attend to any spillages immediately. Signs will be available to alert visitors of any hazards. Slip-resistant versions of the tiles have been installed at the entrances to minimise slipping hazards. The wall surface is free from a strong pattern or visual clutter.
      • The floor surface covering is plain and clear.
    • Lifts:

      • A lift from the undercover car parking provides direct access to the Shopping Centre on Level 1. This is located towards the southern end of the carpark and connects to the Shopping Centre near the Customer Service desk.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service Desk is located near the BNZ and Spark entrance. Knowledgeable and approachable customer service representatives are always available during the centre opening hours to assist with customer enquiries. Services at the Customer Service Desk include gift card sales. Directory maps of the centre are available in brochure printed format. An accessible counter is provided at the side of the desk. Mobility equipment that can be borrowed includes 3 x manual self-propelling wheelchairs, 2 double and 3 x single pushchairs.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • One accessible, unisex toilet is located near the BNZ and Spark entrance. This is of a very good standard with all amenities situated correctly (for example the hand basin is reachable from the toilet seat). The toilets near the Foodcourt both have single sex accessible toilets contained within them. They are contained in a self-contained compartment. A parent room is also located at the toilets near the Foodcourt.
      • A unisex accessible toilet is located next to the entrance at BNZ. Gender accessible toilets are near the Food court.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One of the main areas of congregation is the foodcourt. There is a variety of food available for purchase and a large dining area to sit and eat. There are two different heights of tables available  730mm and 1050mm high. Most table and chairs are movable, so tables can be joined together and chairs moved. Parent rooms are child friendly spaces designed for your convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy.
      • Entertainment areas are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • A range of public seating is provided on the accessible route around the shopping centre with back rest support. Te Awa is a smoke-free environment.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Health and Safety of everyone on site is of high importance to Te Awa retailers, Customer Service Representatives and Management. Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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