Breadcrumbs

The Plaza

Contact Information

The Plaza
84 The Square, PO Box 209 , Palmerston North
-40.356935,175.613241
Phone: 06 358 1989
Fax: Not available
Email:
theplaza.co.nz

Accessibility Report

Summary

Gold

The Plaza Shopping Centre is situated in the heart of Palmerston North with plenty of accessible and parent car parking near main entrances. Parking is free for the first hour then ranges in price from $2 to $12, depending on the length of time used. Feedback from customers is valued and marketing strategies appeal to a wide audience including events for children and young people during school holidays, and a support group for parents called Kiwibubs. Customer Service Desk staff are available inside the Centre near the Foodcourt to answer any access-related questions you may have. Manual wheelchairs and pushchairs are available for loan from the Customer Service counter.

View the full accessibility report for The Plaza.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 82%
Vision
Gold 82%
Hearing
Gold 82%
Mobility
Gold 84%
Parents
Gold 85%
Learning & Intellectual
Gold 84%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.theplaza.co.nz
      • The Plaza website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in The Plaza further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts, children's playground and ATMs.
    • Brochures:

      • The Plaza's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for parking, toilets, entrances and stores.
      • The Plaza uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The Plaza is located just 200m away from the local bus depot and the Intercity depot. The main entrance is clearly visible on the eastern corner of The Square. There is no curb cut from the terminal footpath. Although Palmerston North buses have a ramp at the front door, they have a weight restriction of 150 kg so may not be able to take a power wheelchair.
      • Main Street
      • Palmerston North Bus stops do not have numbers.
      • All busses arrive at the main bus Interchange, located on Main Street.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two parking buildings attached to The Plaza and all accessible car parks are on the ground level with 12 in Carpark 1 (Ferguson Street park), 10 undercover next to the Plaza itself and 2 outside the Countdown store. The remaining 14 accessible car parks are undercover in Carpark 2 (Farmers car park) with two being located at the far end of the car park, directly under the Farmers store. There are four electric car charging stations in the Ferguson Street car park, next to the Foodcourt entrance.
      • There is accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are two car parks designated as drop/off pick/up areas outside Countdown. These are not undercover, however, it is possible to drive onto the forecourt to drop off/pick directly outside Countdown's front entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is clear signage indicating the two drop off/pick up car parks outside Countdown.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is level access to the Centre from the parking buildings and kerb ramps with tactile indicators outside Countdown.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a ramp leading directly up to Farmers from the car park underneath the store.
      • There is 1 fixed ramp into the site
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Accessible car parks are not located directly outside the entrances so considerable care is required when making your way from the car parks. Pedestrian crossings mark safe paths of travel to main entrances.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Surfaces appear slip resistant.
    • Main entrance signage:

      • Signage on the building is visible from the car parks and Main Entrance on The Square. The Plaza is and the ISA Symbol are etched onto all doors leading into the Centre.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main entrances have automatic doors which open when approached allowing people to move through comfortably.
  • Getting around within the site:

    • Customer Service:

      • The Plaza Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the loan of wheelchairs and pushchairs. A contact phone number is provided for customer-related enquiries prior to visiting. Centre Information brochures and bus timetables are also available from the Customer Service desk. A register of helpful contacts, such as mobility taxis and where to hire mobility scooters is kept at the Customer Service desk. There is a dedicated power point for customers to charge their mobility scooters near the Customer Service desk.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is large print information available.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The Plaza is a very welcoming environment with access being continuous throughout, allowing access customers to access all facilities and services within the Centre. Entry into some retail stores may be challenging due to stock placement reducing the entry door width.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage within the centre is positioned to be visible from a distance and includes descriptions, symbols and arrows. Symbols are used to identify male, female and accessible Unisex toilets and parent rooms.
    • Sensory options:

      • The centre contains a range of sounds that occur simultaneously under one roof - from music and conversations, to the sound of supermarket trolleys.
    • Surfaces:

      • The centre consists of polished floor tiles with some areas having a decorative pattern. The polished floors may appear reflective to some. Signs will be available to alert visitors of any hazards. Wall surface is free from a strong pattern or visual clutter.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • There are two lifts within the Plaza itself, an extra large one at the Countdown end with plenty of room for mobility scooters, one at the Farmers end and one in the building next door, leading to the Centre Management office. All lift controls have raised tactile buttons and Braille. The lift leading up the Centre Management office has glass walls to show off the view of The Square.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service desk is centrally located straight ahead of the entrance to the Ferguson Street car park, near the Foodcourt.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • All four accessible toilets have sliding doors with button controls to open/close and lock them. There is also a separate Parents Room available. Sensor lighting comes on automatically.
      • Accessible toilet facilities are located near the Foodcourt, beside Tank (x2) and opposite Farmers, between Stevens and Bed Bath & Beyond (x2)
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A children's play area is located at the Farmers end of the Centre, near the Majestic cafe. A range of seating is available for parents/caregivers to relax while their children play.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Plaza is a smoke-free environment.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.theplaza.co.nz
      • The Plaza website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in The Plaza further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts, children's playground and ATMs.
    • Brochures:

      • The Plaza's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for parking, toilets, entrances and stores.
      • The Plaza uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The Plaza is located just 200m away from the local bus depot and the Intercity depot. The main entrance is clearly visible on the eastern corner of The Square. There is no curb cut from the terminal footpath. Although Palmerston North buses have a ramp at the front door, they have a weight restriction of 150 kg so may not be able to take a power wheelchair.
      • Main Street
      • Palmerston North Bus stops do not have numbers.
      • All busses arrive at the main bus Interchange, located on Main Street.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two parking buildings attached to The Plaza and all accessible car parks are on the ground level with 12 in Carpark 1 (Ferguson Street park), 10 undercover next to the Plaza itself and 2 outside the Countdown store. The remaining 14 accessible car parks are undercover in Carpark 2 (Farmers car park) with two being located at the far end of the car park, directly under the Farmers store. There are four electric car charging stations in the Ferguson Street car park, next to the Foodcourt entrance.
    • Drop off/pick up zone:

      • There are two car parks designated as drop/off pick/up areas outside Countdown. These are not undercover, however, it is possible to drive onto the forecourt to drop off/pick directly outside Countdown's front entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is clear signage indicating the two drop off/pick up car parks outside Countdown.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is level access to the Centre from the parking buildings and kerb ramps with tactile indicators outside Countdown.
    • Fixed ramps to the main entrance:

      • There is a ramp leading directly up to Farmers from the car park underneath the store.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Accessible car parks are not located directly outside the entrances so considerable care is required when making your way from the car parks. Pedestrian crossings mark safe paths of travel to main entrances.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Surfaces appear slip resistant.
    • Main entrance signage:

      • Signage on the building is visible from the car parks and Main Entrance on The Square. The Plaza is and the ISA Symbol are etched onto all doors leading into the Centre.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main entrances have automatic doors which open when approached allowing people to move through comfortably.
  • Getting around within the site:

    • Customer Service:

      • The Plaza Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the loan of wheelchairs and pushchairs. A contact phone number is provided for customer-related enquiries prior to visiting. Centre Information brochures and bus timetables are also available from the Customer Service desk. A register of helpful contacts, such as mobility taxis and where to hire mobility scooters is kept at the Customer Service desk. There is a dedicated power point for customers to charge their mobility scooters near the Customer Service desk.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • The Plaza is a very welcoming environment with access being continuous throughout, allowing access customers to access all facilities and services within the Centre. Entry into some retail stores may be challenging due to stock placement reducing the entry door width.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Signage within the centre is positioned to be visible from a distance and includes descriptions, symbols and arrows. Symbols are used to identify male, female and accessible Unisex toilets and parent rooms.
    • Sensory options:

      • The centre contains a range of sounds that occur simultaneously under one roof - from music and conversations, to the sound of supermarket trolleys.
      • A listening system exists.
      • The environment is prone to an echo.
    • Surfaces:

      • The centre consists of polished floor tiles with some areas having a decorative pattern. The polished floors may appear reflective to some. Signs will be available to alert visitors of any hazards. Wall surface is free from a strong pattern or visual clutter.
    • Lifts:

      • There are two lifts within the Plaza itself, an extra large one at the Countdown end with plenty of room for mobility scooters, one at the Farmers end and one in the building next door, leading to the Centre Management office. All lift controls have raised tactile buttons and Braille. The lift leading up the Centre Management office has glass walls to show off the view of The Square.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service desk is centrally located straight ahead of the entrance to the Ferguson Street car park, near the Foodcourt.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • All four accessible toilets have sliding doors with button controls to open/close and lock them. There is also a separate Parents Room available. Sensor lighting comes on automatically.
      • Accessible toilet facilities are located near the Foodcourt, beside Tank (x2) and opposite Farmers, between Stevens and Bed Bath & Beyond (x2)
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A children's play area is located at the Farmers end of the Centre, near the Majestic cafe. A range of seating is available for parents/caregivers to relax while their children play.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Plaza is a smoke-free environment.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.theplaza.co.nz
      • The Plaza website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in The Plaza further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts, children's playground and ATMs.
    • Brochures:

      • The Plaza's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for parking, toilets, entrances and stores.
      • The Plaza uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The Plaza is located just 200m away from the local bus depot and the Intercity depot. The main entrance is clearly visible on the eastern corner of The Square. There is no curb cut from the terminal footpath. Although Palmerston North buses have a ramp at the front door, they have a weight restriction of 150 kg so may not be able to take a power wheelchair.
      • Main Street
      • Palmerston North Bus stops do not have numbers.
      • All busses arrive at the main bus Interchange, located on Main Street.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two parking buildings attached to The Plaza and all accessible car parks are on the ground level with 12 in Carpark 1 (Ferguson Street park), 10 undercover next to the Plaza itself and 2 outside the Countdown store. The remaining 14 accessible car parks are undercover in Carpark 2 (Farmers car park) with two being located at the far end of the car park, directly under the Farmers store. There are four electric car charging stations in the Ferguson Street car park, next to the Foodcourt entrance.
      • There is accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are two car parks designated as drop/off pick/up areas outside Countdown. These are not undercover, however, it is possible to drive onto the forecourt to drop off/pick directly outside Countdown's front entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is clear signage indicating the two drop off/pick up car parks outside Countdown.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is level access to the Centre from the parking buildings and kerb ramps with tactile indicators outside Countdown.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a ramp leading directly up to Farmers from the car park underneath the store.
      • There is 1 fixed ramp into the site
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Accessible car parks are not located directly outside the entrances so considerable care is required when making your way from the car parks. Pedestrian crossings mark safe paths of travel to main entrances.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Surfaces appear slip resistant.
    • Main entrance signage:

      • Signage on the building is visible from the car parks and Main Entrance on The Square. The Plaza is and the ISA Symbol are etched onto all doors leading into the Centre.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main entrances have automatic doors which open when approached allowing people to move through comfortably.
  • Getting around within the site:

    • Customer Service:

      • The Plaza Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the loan of wheelchairs and pushchairs. A contact phone number is provided for customer-related enquiries prior to visiting. Centre Information brochures and bus timetables are also available from the Customer Service desk. A register of helpful contacts, such as mobility taxis and where to hire mobility scooters is kept at the Customer Service desk. There is a dedicated power point for customers to charge their mobility scooters near the Customer Service desk.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 4 manual wheelchairs
      • Pushchairs are also available for customers use.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The Plaza is a very welcoming environment with access being continuous throughout, allowing access customers to access all facilities and services within the Centre. Entry into some retail stores may be challenging due to stock placement reducing the entry door width.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage within the centre is positioned to be visible from a distance and includes descriptions, symbols and arrows. Symbols are used to identify male, female and accessible Unisex toilets and parent rooms.
    • Sensory options:

      • The centre contains a range of sounds that occur simultaneously under one roof - from music and conversations, to the sound of supermarket trolleys.
    • Surfaces:

      • The centre consists of polished floor tiles with some areas having a decorative pattern. The polished floors may appear reflective to some. Signs will be available to alert visitors of any hazards. Wall surface is free from a strong pattern or visual clutter.
    • Lifts:

      • There are two lifts within the Plaza itself, an extra large one at the Countdown end with plenty of room for mobility scooters, one at the Farmers end and one in the building next door, leading to the Centre Management office. All lift controls have raised tactile buttons and Braille. The lift leading up the Centre Management office has glass walls to show off the view of The Square.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service desk is centrally located straight ahead of the entrance to the Ferguson Street car park, near the Foodcourt.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • All four accessible toilets have sliding doors with button controls to open/close and lock them. There is also a separate Parents Room available. Sensor lighting comes on automatically.
      • Accessible toilet facilities are located near the Foodcourt, beside Tank (x2) and opposite Farmers, between Stevens and Bed Bath & Beyond (x2)
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • A children's play area is located at the Farmers end of the Centre, near the Majestic cafe. A range of seating is available for parents/caregivers to relax while their children play.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Plaza is a smoke-free environment.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.theplaza.co.nz
      • The Plaza website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in The Plaza further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts, children's playground and ATMs.
    • Brochures:

      • The Plaza's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for parking, toilets, entrances and stores.
      • The Plaza uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The Plaza is located just 200m away from the local bus depot and the Intercity depot. The main entrance is clearly visible on the eastern corner of The Square. There is no curb cut from the terminal footpath. Although Palmerston North buses have a ramp at the front door, they have a weight restriction of 150 kg so may not be able to take a power wheelchair.
      • Main Street
      • Palmerston North Bus stops do not have numbers.
      • All busses arrive at the main bus Interchange, located on Main Street.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two parking buildings attached to The Plaza and all accessible car parks are on the ground level with 12 in Carpark 1 (Ferguson Street park), 10 undercover next to the Plaza itself and 2 outside the Countdown store. The remaining 14 accessible car parks are undercover in Carpark 2 (Farmers car park) with two being located at the far end of the car park, directly under the Farmers store. There are four electric car charging stations in the Ferguson Street car park, next to the Foodcourt entrance.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • There are two car parks designated as drop/off pick/up areas outside Countdown. These are not undercover, however, it is possible to drive onto the forecourt to drop off/pick directly outside Countdown's front entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is clear signage indicating the two drop off/pick up car parks outside Countdown.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is level access to the Centre from the parking buildings and kerb ramps with tactile indicators outside Countdown.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a ramp leading directly up to Farmers from the car park underneath the store.
      • There is 1 fixed ramp into the site
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Accessible car parks are not located directly outside the entrances so considerable care is required when making your way from the car parks. Pedestrian crossings mark safe paths of travel to main entrances.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Surfaces appear slip resistant.
    • Main entrance signage:

      • Signage on the building is visible from the car parks and Main Entrance on The Square. The Plaza is and the ISA Symbol are etched onto all doors leading into the Centre.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main entrances have automatic doors which open when approached allowing people to move through comfortably.
  • Getting around within the site:

    • Customer Service:

      • The Plaza Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the loan of wheelchairs and pushchairs. A contact phone number is provided for customer-related enquiries prior to visiting. Centre Information brochures and bus timetables are also available from the Customer Service desk. A register of helpful contacts, such as mobility taxis and where to hire mobility scooters is kept at the Customer Service desk. There is a dedicated power point for customers to charge their mobility scooters near the Customer Service desk.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • 4 manual wheelchairs
      • Pushchairs are also available for customers use.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • The identified accessible route within the site:

      • The Plaza is a very welcoming environment with access being continuous throughout, allowing access customers to access all facilities and services within the Centre. Entry into some retail stores may be challenging due to stock placement reducing the entry door width.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage within the centre is positioned to be visible from a distance and includes descriptions, symbols and arrows. Symbols are used to identify male, female and accessible Unisex toilets and parent rooms.
    • Sensory options:

      • The centre contains a range of sounds that occur simultaneously under one roof - from music and conversations, to the sound of supermarket trolleys.
    • Surfaces:

      • The centre consists of polished floor tiles with some areas having a decorative pattern. The polished floors may appear reflective to some. Signs will be available to alert visitors of any hazards. Wall surface is free from a strong pattern or visual clutter.
    • Lifts:

      • There are two lifts within the Plaza itself, an extra large one at the Countdown end with plenty of room for mobility scooters, one at the Farmers end and one in the building next door, leading to the Centre Management office. All lift controls have raised tactile buttons and Braille. The lift leading up the Centre Management office has glass walls to show off the view of The Square.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service desk is centrally located straight ahead of the entrance to the Ferguson Street car park, near the Foodcourt.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • All four accessible toilets have sliding doors with button controls to open/close and lock them. There is also a separate Parents Room available. Sensor lighting comes on automatically.
      • Accessible toilet facilities are located near the Foodcourt, beside Tank (x2) and opposite Farmers, between Stevens and Bed Bath & Beyond (x2)
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A children's play area is located at the Farmers end of the Centre, near the Majestic cafe. A range of seating is available for parents/caregivers to relax while their children play.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Plaza is a smoke-free environment.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.theplaza.co.nz
      • The Plaza website is a colourful, engaging and informative site that uses large-sized font and images to engage a wide audience. Images outlining key events scroll across the top with more information about what's happening in The Plaza further down the screen. A search engine enables you to find retail stores or events directly. A way-finding map lets you find key facilities during your visit, for example, toilet facilities, parent rooms, lifts, children's playground and ATMs.
    • Brochures:

      • The Plaza's Centre Directory is a popular brochure for finding your way around the centre. Icons show locations for parking, toilets, entrances and stores.
      • The Plaza uses a wide range of methods to communicate events and store specials to attract new visitors.
  • Arriving and Getting In:

    • Bus Stop:

      • The Plaza is located just 200m away from the local bus depot and the Intercity depot. The main entrance is clearly visible on the eastern corner of The Square. There is no curb cut from the terminal footpath. Although Palmerston North buses have a ramp at the front door, they have a weight restriction of 150 kg so may not be able to take a power wheelchair.
      • Main Street
      • Palmerston North Bus stops do not have numbers.
      • All busses arrive at the main bus Interchange, located on Main Street.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are two parking buildings attached to The Plaza and all accessible car parks are on the ground level with 12 in Carpark 1 (Ferguson Street park), 10 undercover next to the Plaza itself and 2 outside the Countdown store. The remaining 14 accessible car parks are undercover in Carpark 2 (Farmers car park) with two being located at the far end of the car park, directly under the Farmers store. There are four electric car charging stations in the Ferguson Street car park, next to the Foodcourt entrance.
    • Drop off/pick up zone:

      • There are two car parks designated as drop/off pick/up areas outside Countdown. These are not undercover, however, it is possible to drive onto the forecourt to drop off/pick directly outside Countdown's front entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is clear signage indicating the two drop off/pick up car parks outside Countdown.
      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • There is level access to the Centre from the parking buildings and kerb ramps with tactile indicators outside Countdown.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • There is a ramp leading directly up to Farmers from the car park underneath the store.
      • There is 1 fixed ramp into the site
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • Accessible car parks are not located directly outside the entrances so considerable care is required when making your way from the car parks. Pedestrian crossings mark safe paths of travel to main entrances.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • All main entrances are on the accessible route with level approach space on both sides of automatic opening doors. Surfaces appear slip resistant.
    • Main entrance signage:

      • Signage on the building is visible from the car parks and Main Entrance on The Square. The Plaza is and the ISA Symbol are etched onto all doors leading into the Centre.
    • Main entrance doorways (this includes gates and turnstiles)

      • Main entrances have automatic doors which open when approached allowing people to move through comfortably.
  • Getting around within the site:

    • Customer Service:

      • The Plaza Customer Service Desk team provide a wide range of helpful information and services, including Gift Card sales and the loan of wheelchairs and pushchairs. A contact phone number is provided for customer-related enquiries prior to visiting. Centre Information brochures and bus timetables are also available from the Customer Service desk. A register of helpful contacts, such as mobility taxis and where to hire mobility scooters is kept at the Customer Service desk. There is a dedicated power point for customers to charge their mobility scooters near the Customer Service desk.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • There is large print information available.
    • The identified accessible route within the site:

      • The Plaza is a very welcoming environment with access being continuous throughout, allowing access customers to access all facilities and services within the Centre. Entry into some retail stores may be challenging due to stock placement reducing the entry door width.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are 3 fixed ramps along the accessible route
      • Ramps have a handrail.
    • Signage within the site:

      • Signage within the centre is positioned to be visible from a distance and includes descriptions, symbols and arrows. Symbols are used to identify male, female and accessible Unisex toilets and parent rooms.
    • Sensory options:

      • The centre contains a range of sounds that occur simultaneously under one roof - from music and conversations, to the sound of supermarket trolleys.
    • Surfaces:

      • The centre consists of polished floor tiles with some areas having a decorative pattern. The polished floors may appear reflective to some. Signs will be available to alert visitors of any hazards. Wall surface is free from a strong pattern or visual clutter.
      • The floor surface covering is plain and clear.
    • Lifts:

      • There are two lifts within the Plaza itself, an extra large one at the Countdown end with plenty of room for mobility scooters, one at the Farmers end and one in the building next door, leading to the Centre Management office. All lift controls have raised tactile buttons and Braille. The lift leading up the Centre Management office has glass walls to show off the view of The Square.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Accessible Reception/ Counter / Ticket Sales

      • The Customer Service desk is centrally located straight ahead of the entrance to the Ferguson Street car park, near the Foodcourt.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • All four accessible toilets have sliding doors with button controls to open/close and lock them. There is also a separate Parents Room available. Sensor lighting comes on automatically.
      • Accessible toilet facilities are located near the Foodcourt, beside Tank (x2) and opposite Farmers, between Stevens and Bed Bath & Beyond (x2)
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • A children's play area is located at the Farmers end of the Centre, near the Majestic cafe. A range of seating is available for parents/caregivers to relax while their children play.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The Plaza is a smoke-free environment.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Staff receive regular training and understand processes for the safe evacuation of all during an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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