Breadcrumbs

Westfield Albany

Contact Information

Westfield Albany
219 Don McKinnon Drive Albany 0632, Auckland
-36.728152,174.707940
Phone: 09 925 9200
Fax: Not available
www.westfield.co.nz

Accessibility Report

Summary

Silver

Westfield Albany is located on Auckland's North Shore approximately 15 kilometres northwest from Auckland's CBD. Established approximately 10 years ago it is home to 146 retailers including eateries, footwear, fashion and accessory stores, plus an Event Cinema complex. There are plenty of accessible, parent and senior car parks that are well signposted. The management team and customer service team take pride in creating a space that is welcoming of all ages by providing parent rooms, playgrounds, accessible facilities and seating areas throughout the Centre.

View the full accessibility report for Westfield Albany.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 79%
Vision
Silver 78%
Hearing
Silver 76%
Mobility
Silver 79%
Parents
Silver 79%
Learning & Intellectual
Silver 77%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.westfield.co.nz
      • The website has information that is easy to find about stores, events, deals and offers, movies, services, the Centre's Blog and Gift Cards. The website uses images with links to further information. Headings and drop down sub-sections have excellent colour contrast.
    • Brochures:

      • Westfield Centre Directory site map is a convenient fold-out brochure which locates stores and accessible facilities (bathrooms and lifts) via a site map key on the reverse linking to an associated letter and number on a grid. The brochure is black with red headings and white lettering. Other brochures include Shoppers' Parking Policy, Join the Kids Club, and Personalised Gift Cards.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is nearest Westfield Albany's ramped entrance to the Level 2 shops. Additional bus stops are located on Don McKinnon Drive opposite PAK n SAVE but further away.
      • The bus stop is located on Civic Crescent.
      • The number of the bus stop is Civic Cres 4260 and 4259.
      • The bus route is Albany Station or Massey University 555, 560, 880, 891 and 957.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are plenty of accessible car parks near main entrances plus dedicated Parents with Prams and Senior car parks nearby including an undercover car park to level 1 shops (Entry 9). A taxi stand is located near Life Pharmacy Level 2 entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There does not appear to be a designated drop off area.
    • Kerb Side:

      • Accessible car parks are level to the footpath with wheel stops to prevent vehicles encroaching the footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • A covered, permanent ramp provides access to level 2 shops along the building near the Civic Crescent bus stops, angled accessible car parks and the underground car park.
      • A fixed ramp is located near Civic Crescent bus stops and underground carpark providing access to Level 2 stores.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Several entrances into Westfield Albany appear level with slip resistant surfaces.
    • Main entrance signage:

      • Large signage for Westfield is visible from a distance above the main entrances when looking towards the building from the car park area.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances have automatic opening doors that remain open to allow everyone to move through safely. The entrance doors are full length glass doors with grey borders with a visibility marker of the Westfield logo. The main entrance blends in with its surroundings.
      • The main entrance blends in with its surroundings.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • The automatic doors need a wide approach to activate.
  • Getting around within the site:

    • Customer Service:

      • Photo identification is required, terms and conditions apply for all hire equipment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • Facebook promotions
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • Signage provides information about key way-finding stores, amenities and include directional arrows to assist with navigating the environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • A ramp on Level 2 is located near the food court to the toilet facilities.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage throughout the Centre has good colour contrast (white text against a brown background) and includes symbols, colour coding of floor levels (for example L1, L2), names of large stores and amenities with directional arrows). Signage is difficult to read from a distance and set quite high at entrances.]
    • Sensory options:

      • Westfield Albany consists of polished, tiled floors throughout the environment which may be slippery when wet. Extra slip resistant mats are laid out at entranceways to offer more surface area for visitors to dry their feet during wet weather. Braille is included on signage at the accessible toilet facilities, parent rooms and lift.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • The Centre has a mix of polished and matte-finished tiled surfaces throughout. The polished surfaces may reflect lighting in places and may pose a slipping hazard for people wearing non-grip soles or when floors may become wet. Due to the nature of a Westfield Albany retail shop, windows are often visually cluttered with advertisements or promotions. Corridor walls to the toilet facilities are the same material as the floor surface (white polished tiles).
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • A large, accessible lift is located down a corridor on level 2 (near K & K) to level 1 near JB Hi-Fi and accessible toilet facilities and parent room. Signage is limited.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • Stairs to the site from Civic Crescent have risers of different heights near the base and handrails on both sides that follow the stone wall. An elevator is near an entrance on level 2 (opposite Country Road).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • An approachable customer service desk is on the accessible route of Level 2 with an accessible counter available if required.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Facilities are accessible, however the floor space may be limited for some mobility equipment (for example mobility scooters) to manoeuvre easily. An accessible toilet and shower facility is located near the Management office, Level 2 off Civic Crescent.
      • Unisex, accessible toilet facilities are located Level 1 near JB Hi-Fi and Level 2 near the New World entrance and near the food court. An accessible toilet and shower facility is located near the Management office, level 2 off Civic Crescent.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Playgrounds appear accessible and welcoming for children and parents/caregivers. Care to be taken with one playground located near a main entrance as children may be prone to wandering. The food court has a range of seating options and table heights. A board room in the Centre Management office has a microphone for meetings and moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Seating within the Centre and outdoor areas may not have arm rest and/or back support.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Westfield Albany customer service representatives and management team have received training to better cater to the needs of Blind and Deaf customers. An AED (Automated External Defibrillator) is available at the Customer Service/Information Desk. Westfield Albany's management team are responsible for ensuring the centre is clear in the event of an evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.westfield.co.nz
      • The website has information that is easy to find about stores, events, deals and offers, movies, services, the Centre's Blog and Gift Cards. The website uses images with links to further information. Headings and drop down sub-sections have excellent colour contrast.
    • Brochures:

      • Westfield Centre Directory site map is a convenient fold-out brochure which locates stores and accessible facilities (bathrooms and lifts) via a site map key on the reverse linking to an associated letter and number on a grid. The brochure is black with red headings and white lettering. Other brochures include Shoppers' Parking Policy, Join the Kids Club, and Personalised Gift Cards.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is nearest Westfield Albany's ramped entrance to the Level 2 shops. Additional bus stops are located on Don McKinnon Drive opposite PAK n SAVE but further away.
      • The bus stop is located on Civic Crescent.
      • The number of the bus stop is Civic Cres 4260 and 4259.
      • The bus route is Albany Station or Massey University 555, 560, 880, 891 and 957.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are plenty of accessible car parks near main entrances plus dedicated Parents with Prams and Senior car parks nearby including an undercover car park to level 1 shops (Entry 9). A taxi stand is located near Life Pharmacy Level 2 entrance.
    • Drop off/pick up zone:

      • There does not appear to be a designated drop off area.
    • Kerb Side:

      • Accessible car parks are level to the footpath with wheel stops to prevent vehicles encroaching the footpath.
    • Fixed ramps to the main entrance:

      • A covered, permanent ramp provides access to level 2 shops along the building near the Civic Crescent bus stops, angled accessible car parks and the underground car park.
      • Ramps have a handrail.
    • The identified accessible route to the site:

    • The main entrance into the site:

      • Several entrances into Westfield Albany appear level with slip resistant surfaces.
    • Main entrance signage:

      • Large signage for Westfield is visible from a distance above the main entrances when looking towards the building from the car park area.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances have automatic opening doors that remain open to allow everyone to move through safely. The entrance doors are full length glass doors with grey borders with a visibility marker of the Westfield logo. The main entrance blends in with its surroundings.
      • The automatic doors need a wide approach to activate.
  • Getting around within the site:

    • Customer Service:

      • Photo identification is required, terms and conditions apply for all hire equipment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • Information can be sent out via email.
      • Facebook promotions
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • Signage provides information about key way-finding stores, amenities and include directional arrows to assist with navigating the environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Signage within the site:

      • Signage throughout the Centre has good colour contrast (white text against a brown background) and includes symbols, colour coding of floor levels (for example L1, L2), names of large stores and amenities with directional arrows). Signage is difficult to read from a distance and set quite high at entrances.]
    • Sensory options:

      • Westfield Albany consists of polished, tiled floors throughout the environment which may be slippery when wet. Extra slip resistant mats are laid out at entranceways to offer more surface area for visitors to dry their feet during wet weather. Braille is included on signage at the accessible toilet facilities, parent rooms and lift.
      • A listening system exists.
    • Surfaces:

      • The Centre has a mix of polished and matte-finished tiled surfaces throughout. The polished surfaces may reflect lighting in places and may pose a slipping hazard for people wearing non-grip soles or when floors may become wet. Due to the nature of a Westfield Albany retail shop, windows are often visually cluttered with advertisements or promotions. Corridor walls to the toilet facilities are the same material as the floor surface (white polished tiles).
    • Lifts:

      • A large, accessible lift is located down a corridor on level 2 (near K & K) to level 1 near JB Hi-Fi and accessible toilet facilities and parent room. Signage is limited.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs to the site from Civic Crescent have risers of different heights near the base and handrails on both sides that follow the stone wall. An elevator is near an entrance on level 2 (opposite Country Road).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • An approachable customer service desk is on the accessible route of Level 2 with an accessible counter available if required.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Facilities are accessible, however the floor space may be limited for some mobility equipment (for example mobility scooters) to manoeuvre easily. An accessible toilet and shower facility is located near the Management office, Level 2 off Civic Crescent.
      • Unisex, accessible toilet facilities are located Level 1 near JB Hi-Fi and Level 2 near the New World entrance and near the food court. An accessible toilet and shower facility is located near the Management office, level 2 off Civic Crescent.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Playgrounds appear accessible and welcoming for children and parents/caregivers. Care to be taken with one playground located near a main entrance as children may be prone to wandering. The food court has a range of seating options and table heights. A board room in the Centre Management office has a microphone for meetings and moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Seating within the Centre and outdoor areas may not have arm rest and/or back support.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Westfield Albany customer service representatives and management team have received training to better cater to the needs of Blind and Deaf customers. An AED (Automated External Defibrillator) is available at the Customer Service/Information Desk. Westfield Albany's management team are responsible for ensuring the centre is clear in the event of an evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.westfield.co.nz
      • The website has information that is easy to find about stores, events, deals and offers, movies, services, the Centre's Blog and Gift Cards. The website uses images with links to further information. Headings and drop down sub-sections have excellent colour contrast.
    • Brochures:

      • Westfield Centre Directory site map is a convenient fold-out brochure which locates stores and accessible facilities (bathrooms and lifts) via a site map key on the reverse linking to an associated letter and number on a grid. The brochure is black with red headings and white lettering. Other brochures include Shoppers' Parking Policy, Join the Kids Club, and Personalised Gift Cards.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is nearest Westfield Albany's ramped entrance to the Level 2 shops. Additional bus stops are located on Don McKinnon Drive opposite PAK n SAVE but further away.
      • The bus stop is located on Civic Crescent.
      • The number of the bus stop is Civic Cres 4260 and 4259.
      • The bus route is Albany Station or Massey University 555, 560, 880, 891 and 957.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are plenty of accessible car parks near main entrances plus dedicated Parents with Prams and Senior car parks nearby including an undercover car park to level 1 shops (Entry 9). A taxi stand is located near Life Pharmacy Level 2 entrance.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There does not appear to be a designated drop off area.
    • Kerb Side:

      • Accessible car parks are level to the footpath with wheel stops to prevent vehicles encroaching the footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • A covered, permanent ramp provides access to level 2 shops along the building near the Civic Crescent bus stops, angled accessible car parks and the underground car park.
      • A fixed ramp is located near Civic Crescent bus stops and underground carpark providing access to Level 2 stores.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Several entrances into Westfield Albany appear level with slip resistant surfaces.
    • Main entrance signage:

      • Large signage for Westfield is visible from a distance above the main entrances when looking towards the building from the car park area.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances have automatic opening doors that remain open to allow everyone to move through safely. The entrance doors are full length glass doors with grey borders with a visibility marker of the Westfield logo. The main entrance blends in with its surroundings.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • The automatic doors need a wide approach to activate.
  • Getting around within the site:

    • Customer Service:

      • Photo identification is required, terms and conditions apply for all hire equipment.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Manual wheelchairs (free to hire, photo ID required)
      • There are scooters available.
      • Strollers (free) and Kiddie Kruzzers ($5 single\; $8 per double, photo ID required, terms and conditions apply).
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Facebook promotions
    • The identified accessible route within the site:

      • Signage provides information about key way-finding stores, amenities and include directional arrows to assist with navigating the environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • A ramp on Level 2 is located near the food court to the toilet facilities.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage throughout the Centre has good colour contrast (white text against a brown background) and includes symbols, colour coding of floor levels (for example L1, L2), names of large stores and amenities with directional arrows). Signage is difficult to read from a distance and set quite high at entrances.]
    • Sensory options:

      • Westfield Albany consists of polished, tiled floors throughout the environment which may be slippery when wet. Extra slip resistant mats are laid out at entranceways to offer more surface area for visitors to dry their feet during wet weather. Braille is included on signage at the accessible toilet facilities, parent rooms and lift.
    • Surfaces:

      • The Centre has a mix of polished and matte-finished tiled surfaces throughout. The polished surfaces may reflect lighting in places and may pose a slipping hazard for people wearing non-grip soles or when floors may become wet. Due to the nature of a Westfield Albany retail shop, windows are often visually cluttered with advertisements or promotions. Corridor walls to the toilet facilities are the same material as the floor surface (white polished tiles).
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • A large, accessible lift is located down a corridor on level 2 (near K & K) to level 1 near JB Hi-Fi and accessible toilet facilities and parent room. Signage is limited.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs to the site from Civic Crescent have risers of different heights near the base and handrails on both sides that follow the stone wall. An elevator is near an entrance on level 2 (opposite Country Road).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • An approachable customer service desk is on the accessible route of Level 2 with an accessible counter available if required.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Facilities are accessible, however the floor space may be limited for some mobility equipment (for example mobility scooters) to manoeuvre easily. An accessible toilet and shower facility is located near the Management office, Level 2 off Civic Crescent.
      • Unisex, accessible toilet facilities are located Level 1 near JB Hi-Fi and Level 2 near the New World entrance and near the food court. An accessible toilet and shower facility is located near the Management office, level 2 off Civic Crescent.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • Playgrounds appear accessible and welcoming for children and parents/caregivers. Care to be taken with one playground located near a main entrance as children may be prone to wandering. The food court has a range of seating options and table heights. A board room in the Centre Management office has a microphone for meetings and moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Seating within the Centre and outdoor areas may not have arm rest and/or back support.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Westfield Albany customer service representatives and management team have received training to better cater to the needs of Blind and Deaf customers. An AED (Automated External Defibrillator) is available at the Customer Service/Information Desk. Westfield Albany's management team are responsible for ensuring the centre is clear in the event of an evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.westfield.co.nz
      • The website has information that is easy to find about stores, events, deals and offers, movies, services, the Centre's Blog and Gift Cards. The website uses images with links to further information. Headings and drop down sub-sections have excellent colour contrast.
    • Brochures:

      • Westfield Centre Directory site map is a convenient fold-out brochure which locates stores and accessible facilities (bathrooms and lifts) via a site map key on the reverse linking to an associated letter and number on a grid. The brochure is black with red headings and white lettering. Other brochures include Shoppers' Parking Policy, Join the Kids Club, and Personalised Gift Cards.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is nearest Westfield Albany's ramped entrance to the Level 2 shops. Additional bus stops are located on Don McKinnon Drive opposite PAK n SAVE but further away.
      • The bus stop is located on Civic Crescent.
      • The number of the bus stop is Civic Cres 4260 and 4259.
      • The bus route is Albany Station or Massey University 555, 560, 880, 891 and 957.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are plenty of accessible car parks near main entrances plus dedicated Parents with Prams and Senior car parks nearby including an undercover car park to level 1 shops (Entry 9). A taxi stand is located near Life Pharmacy Level 2 entrance.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • There does not appear to be a designated drop off area.
    • Kerb Side:

      • Accessible car parks are level to the footpath with wheel stops to prevent vehicles encroaching the footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • A covered, permanent ramp provides access to level 2 shops along the building near the Civic Crescent bus stops, angled accessible car parks and the underground car park.
      • A fixed ramp is located near Civic Crescent bus stops and underground carpark providing access to Level 2 stores.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Several entrances into Westfield Albany appear level with slip resistant surfaces.
    • Main entrance signage:

      • Large signage for Westfield is visible from a distance above the main entrances when looking towards the building from the car park area.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances have automatic opening doors that remain open to allow everyone to move through safely. The entrance doors are full length glass doors with grey borders with a visibility marker of the Westfield logo. The main entrance blends in with its surroundings.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • The automatic doors need a wide approach to activate.
  • Getting around within the site:

    • Customer Service:

      • Photo identification is required, terms and conditions apply for all hire equipment.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Manual wheelchairs (free to hire, photo ID required)
      • There are scooters available.
      • Strollers (free) and Kiddie Kruzzers ($5 single\; $8 per double, photo ID required, terms and conditions apply).
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Facebook promotions
    • The identified accessible route within the site:

      • Signage provides information about key way-finding stores, amenities and include directional arrows to assist with navigating the environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • A ramp on Level 2 is located near the food court to the toilet facilities.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage throughout the Centre has good colour contrast (white text against a brown background) and includes symbols, colour coding of floor levels (for example L1, L2), names of large stores and amenities with directional arrows). Signage is difficult to read from a distance and set quite high at entrances.]
    • Sensory options:

      • Westfield Albany consists of polished, tiled floors throughout the environment which may be slippery when wet. Extra slip resistant mats are laid out at entranceways to offer more surface area for visitors to dry their feet during wet weather. Braille is included on signage at the accessible toilet facilities, parent rooms and lift.
    • Surfaces:

      • The Centre has a mix of polished and matte-finished tiled surfaces throughout. The polished surfaces may reflect lighting in places and may pose a slipping hazard for people wearing non-grip soles or when floors may become wet. Due to the nature of a Westfield Albany retail shop, windows are often visually cluttered with advertisements or promotions. Corridor walls to the toilet facilities are the same material as the floor surface (white polished tiles).
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • A large, accessible lift is located down a corridor on level 2 (near K & K) to level 1 near JB Hi-Fi and accessible toilet facilities and parent room. Signage is limited.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs to the site from Civic Crescent have risers of different heights near the base and handrails on both sides that follow the stone wall. An elevator is near an entrance on level 2 (opposite Country Road).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • An approachable customer service desk is on the accessible route of Level 2 with an accessible counter available if required.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Facilities are accessible, however the floor space may be limited for some mobility equipment (for example mobility scooters) to manoeuvre easily. An accessible toilet and shower facility is located near the Management office, Level 2 off Civic Crescent.
      • Unisex, accessible toilet facilities are located Level 1 near JB Hi-Fi and Level 2 near the New World entrance and near the food court. An accessible toilet and shower facility is located near the Management office, level 2 off Civic Crescent.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Playgrounds appear accessible and welcoming for children and parents/caregivers. Care to be taken with one playground located near a main entrance as children may be prone to wandering. The food court has a range of seating options and table heights. A board room in the Centre Management office has a microphone for meetings and moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Seating within the Centre and outdoor areas may not have arm rest and/or back support.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Westfield Albany customer service representatives and management team have received training to better cater to the needs of Blind and Deaf customers. An AED (Automated External Defibrillator) is available at the Customer Service/Information Desk. Westfield Albany's management team are responsible for ensuring the centre is clear in the event of an evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.westfield.co.nz
      • The website has information that is easy to find about stores, events, deals and offers, movies, services, the Centre's Blog and Gift Cards. The website uses images with links to further information. Headings and drop down sub-sections have excellent colour contrast.
    • Brochures:

      • Westfield Centre Directory site map is a convenient fold-out brochure which locates stores and accessible facilities (bathrooms and lifts) via a site map key on the reverse linking to an associated letter and number on a grid. The brochure is black with red headings and white lettering. Other brochures include Shoppers' Parking Policy, Join the Kids Club, and Personalised Gift Cards.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is nearest Westfield Albany's ramped entrance to the Level 2 shops. Additional bus stops are located on Don McKinnon Drive opposite PAK n SAVE but further away.
      • The bus stop is located on Civic Crescent.
      • The number of the bus stop is Civic Cres 4260 and 4259.
      • The bus route is Albany Station or Massey University 555, 560, 880, 891 and 957.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are plenty of accessible car parks near main entrances plus dedicated Parents with Prams and Senior car parks nearby including an undercover car park to level 1 shops (Entry 9). A taxi stand is located near Life Pharmacy Level 2 entrance.
    • Drop off/pick up zone:

      • There does not appear to be a designated drop off area.
    • Kerb Side:

      • Accessible car parks are level to the footpath with wheel stops to prevent vehicles encroaching the footpath.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • A covered, permanent ramp provides access to level 2 shops along the building near the Civic Crescent bus stops, angled accessible car parks and the underground car park.
      • A fixed ramp is located near Civic Crescent bus stops and underground carpark providing access to Level 2 stores.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Several entrances into Westfield Albany appear level with slip resistant surfaces.
    • Main entrance signage:

      • Large signage for Westfield is visible from a distance above the main entrances when looking towards the building from the car park area.
    • Main entrance doorways (this includes gates and turnstiles)

      • All entrances have automatic opening doors that remain open to allow everyone to move through safely. The entrance doors are full length glass doors with grey borders with a visibility marker of the Westfield logo. The main entrance blends in with its surroundings.
      • The main entrance blends in with its surroundings.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • The automatic doors need a wide approach to activate.
  • Getting around within the site:

    • Customer Service:

      • Photo identification is required, terms and conditions apply for all hire equipment.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is information available on DVDs.
      • Facebook promotions
    • The identified accessible route within the site:

      • Signage provides information about key way-finding stores, amenities and include directional arrows to assist with navigating the environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • A ramp on Level 2 is located near the food court to the toilet facilities.
      • Ramps have a handrail.
    • Signage within the site:

      • Signage throughout the Centre has good colour contrast (white text against a brown background) and includes symbols, colour coding of floor levels (for example L1, L2), names of large stores and amenities with directional arrows). Signage is difficult to read from a distance and set quite high at entrances.]
    • Sensory options:

      • Westfield Albany consists of polished, tiled floors throughout the environment which may be slippery when wet. Extra slip resistant mats are laid out at entranceways to offer more surface area for visitors to dry their feet during wet weather. Braille is included on signage at the accessible toilet facilities, parent rooms and lift.
    • Surfaces:

      • The Centre has a mix of polished and matte-finished tiled surfaces throughout. The polished surfaces may reflect lighting in places and may pose a slipping hazard for people wearing non-grip soles or when floors may become wet. Due to the nature of a Westfield Albany retail shop, windows are often visually cluttered with advertisements or promotions. Corridor walls to the toilet facilities are the same material as the floor surface (white polished tiles).
      • The floor surface covering is plain and clear.
    • Lifts:

      • A large, accessible lift is located down a corridor on level 2 (near K & K) to level 1 near JB Hi-Fi and accessible toilet facilities and parent room. Signage is limited.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs to the site from Civic Crescent have risers of different heights near the base and handrails on both sides that follow the stone wall. An elevator is near an entrance on level 2 (opposite Country Road).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • An approachable customer service desk is on the accessible route of Level 2 with an accessible counter available if required.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
    • Accessible Toilets:

      • Facilities are accessible, however the floor space may be limited for some mobility equipment (for example mobility scooters) to manoeuvre easily. An accessible toilet and shower facility is located near the Management office, Level 2 off Civic Crescent.
      • Unisex, accessible toilet facilities are located Level 1 near JB Hi-Fi and Level 2 near the New World entrance and near the food court. An accessible toilet and shower facility is located near the Management office, level 2 off Civic Crescent.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • Playgrounds appear accessible and welcoming for children and parents/caregivers. Care to be taken with one playground located near a main entrance as children may be prone to wandering. The food court has a range of seating options and table heights. A board room in the Centre Management office has a microphone for meetings and moveable furniture.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Seating within the Centre and outdoor areas may not have arm rest and/or back support.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
      • There is an ATM located on the accessible route.
  • Getting out safely:

      • Westfield Albany customer service representatives and management team have received training to better cater to the needs of Blind and Deaf customers. An AED (Automated External Defibrillator) is available at the Customer Service/Information Desk. Westfield Albany's management team are responsible for ensuring the centre is clear in the event of an evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

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