Breadcrumbs

Z Energy Head Office

Contact Information

Z Energy Head Office
3 Queens Wharf, PO Box 2091 6140, Wellington
-41.284349,174.778501
Phone:
Fax: Not available
z.co.nz

Accessibility Report

Summary

Silver

Z Energy Head Office is located on Queens Wharf, opposite the TSB Arena, it is well sign posted and has double doors leading into the building. The Z Office is located on Level 1 and can be accessed via stairs to the left of the main entrance or a lift opposite and slightly to the right of the entrance.

View the full accessibility report for Z Energy Head Office.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 73%
Vision
Silver 75%
Hearing
Silver 72%
Mobility
Silver 75%
Parents
Silver 75%
Learning & Intellectual
Silver 78%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/
      • The website is well laid out with good contrast and large text, making it easy to read and navigate. The Find a Z Near You section allows the user to easily find the nearest Service Station. Each Service Station has its own dedicated page, showing the physical address and opening hours as well as a location map. By selecting the More Info button users can find out specific details of what's on offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTude and Linkedin.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no public transport close to Queens Wharf. The closest bus stops are on Lambton Quay, either the Cable Car stop if heading towards the Railway Station, or the ANZ stop if heading from the Railway Station. All buses passing through the CBD travel along Lambton Quay. From Lambton Quay, walk all the way long Grey Street, past Post Office Square and across Jervios Quay onto Queens Warf. Z Energy will be on the left.
      • 5010 Cable Car. 5508 ANZ Bank
      • All routes travelling through the CBD
    • Car parking:

      • The closest car parking is in the Wilson Parking building, directly under the TSB Arena on Queens Warf. Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies. From the car park, take the lift to Queens Warf and Z Energy is in the building directly opposite where you will come out.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Kerb Side:

      • There are kerb ramps at the controlled crossings on Jervios Quay.
    • The identified accessible route to the site:

      • The area between the TSB Arena building and Z Energy is paved.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • There is level access into the building. Z Energy is located on Level 1 so there are stairs to the left of the main entrance or a lift straight ahead and slightly to the right. This is clearly visible from the main entrance.
    • Main entrance signage:

      • There are Z Energy flags outside the main entrance and a large Z Energy sign on the inside wall immediately opposite the doors, and a large free-standing sign beside the lift.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic doors leading into the building. One from Queens Wharf leading into a small area with a second set leading into the main building. The doors are not clearly marked so it may be difficult to distinguish them from the glass frontage. Once on Level 1, there are double glass swing doors leading into the Z office.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and happy to help with any enquiries. They are easily identified by wearing a lanyard with a card, which gives them access to their office area.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • Pricing Information:

    • The identified accessible route within the site:

      • Z Energy's Head Office is a very welcoming environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is currently no signage identifying the lift or stairs, or the location of the accessible toilet off the cafe area. Staff are happy to point these out.
    • Sensory options:

      • There are ceiling speakers in the boardroom, which is often used for teleconferences, allowing everyone to hear from all parts of the room.
    • Surfaces:

      • The floor surface on the ground floor is tiled, with linoleum in the Level 1 foyer. Inside the Z office, the reception area and meeting rooms have a short pile carpet and there is linoleum in the cafe and toilets.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift has two sets of glass doors opposite each other with frosting on the bottom half of each set. There is Braille on the call buttons and on the control panel inside the lift. There are handrails inside the lift, one on each side. On entering the lift there is no need to turn around as the doors directly in front will open once the lift stops.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There is a strong colour contrast between the tiled floor in the Ground Level foyer and the darker linolium of the stairs. The floor surface in the Level 1 foyer is the same colour as the stairs. There is a wooden strip on the leading edge of each stair, clearly showing the edge of each step. Handrails are continuous on both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • On arrival at Reception, visitors are required to sign in using an iPad. Staff are happy to assist with this process if required. There is always at least one staff member based at Reception during business hours. The Reception counter has an accessible space at the left end with enough room for a wheelchair. There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe is available to Z visitors and provides a selection of self-service cabinet food which can be eaten quickly, as well as a selection of hot and cold drinks. There are tables and chairs with backrests as well as bar style tables around the edges of the cafe. Staff are identified by a Z uniform and are friendly and willing to help.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • The toilets are located behind the cafe area and include Men's, Women's and an accessible Unisex toilet.
      • Accessible toilets are located behind the cafe area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom and meeting rooms have movable furniture and height adjustable chairs have back and armrests. There are whiteboards on the walls and each room has a large screen for PowerPoint presentations. The boardroom is large with plenty of room for a wheelchair to move around. The meeting rooms are smaller so there is limited room for a wheelchair to move around. All meeting rooms, including the boardroom, have light switch panels at a height easily accessible from a wheelchair and sliding glass doors which are easy to open and close. There is also an electronic booking screen outside each meeting room, which has good contrast and can be accessed from a wheelchair.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting. There is no grassed area outside the Z office. The closest grass is at Frank Kits Park, further along Queens Wharf.
  • Getting out safely:

      • Staff are responsible for their own visitors and must accompany them always. There is a visual fire alarm in the cafe and plans are underway to include visual alarms in the toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/
      • The website is well laid out with good contrast and large text, making it easy to read and navigate. The Find a Z Near You section allows the user to easily find the nearest Service Station. Each Service Station has its own dedicated page, showing the physical address and opening hours as well as a location map. By selecting the More Info button users can find out specific details of what's on offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTude and Linkedin.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no public transport close to Queens Wharf. The closest bus stops are on Lambton Quay, either the Cable Car stop if heading towards the Railway Station, or the ANZ stop if heading from the Railway Station. All buses passing through the CBD travel along Lambton Quay. From Lambton Quay, walk all the way long Grey Street, past Post Office Square and across Jervios Quay onto Queens Warf. Z Energy will be on the left.
      • 5010 Cable Car. 5508 ANZ Bank
      • All routes travelling through the CBD
    • Car parking:

      • The closest car parking is in the Wilson Parking building, directly under the TSB Arena on Queens Warf. Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies. From the car park, take the lift to Queens Warf and Z Energy is in the building directly opposite where you will come out.
    • Kerb Side:

      • There are kerb ramps at the controlled crossings on Jervios Quay.
    • The identified accessible route to the site:

      • The area between the TSB Arena building and Z Energy is paved.
    • The main entrance into the site:

      • There is level access into the building. Z Energy is located on Level 1 so there are stairs to the left of the main entrance or a lift straight ahead and slightly to the right. This is clearly visible from the main entrance.
    • Main entrance signage:

      • There are Z Energy flags outside the main entrance and a large Z Energy sign on the inside wall immediately opposite the doors, and a large free-standing sign beside the lift.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic doors leading into the building. One from Queens Wharf leading into a small area with a second set leading into the main building. The doors are not clearly marked so it may be difficult to distinguish them from the glass frontage. Once on Level 1, there are double glass swing doors leading into the Z office.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and happy to help with any enquiries. They are easily identified by wearing a lanyard with a card, which gives them access to their office area.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
    • The identified accessible route within the site:

      • Z Energy's Head Office is a very welcoming environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is currently no signage identifying the lift or stairs, or the location of the accessible toilet off the cafe area. Staff are happy to point these out.
    • Sensory options:

      • There are ceiling speakers in the boardroom, which is often used for teleconferences, allowing everyone to hear from all parts of the room.
      • A listening system exists.
    • Surfaces:

      • The floor surface on the ground floor is tiled, with linoleum in the Level 1 foyer. Inside the Z office, the reception area and meeting rooms have a short pile carpet and there is linoleum in the cafe and toilets.
    • Lifts:

      • The lift has two sets of glass doors opposite each other with frosting on the bottom half of each set. There is Braille on the call buttons and on the control panel inside the lift. There are handrails inside the lift, one on each side. On entering the lift there is no need to turn around as the doors directly in front will open once the lift stops.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There is a strong colour contrast between the tiled floor in the Ground Level foyer and the darker linolium of the stairs. The floor surface in the Level 1 foyer is the same colour as the stairs. There is a wooden strip on the leading edge of each stair, clearly showing the edge of each step. Handrails are continuous on both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • On arrival at Reception, visitors are required to sign in using an iPad. Staff are happy to assist with this process if required. There is always at least one staff member based at Reception during business hours. The Reception counter has an accessible space at the left end with enough room for a wheelchair. There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The cafe is available to Z visitors and provides a selection of self-service cabinet food which can be eaten quickly, as well as a selection of hot and cold drinks. There are tables and chairs with backrests as well as bar style tables around the edges of the cafe. Staff are identified by a Z uniform and are friendly and willing to help.
    • Accessible Toilets:

      • The toilets are located behind the cafe area and include Men's, Women's and an accessible Unisex toilet.
      • Accessible toilets are located behind the cafe area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom and meeting rooms have movable furniture and height adjustable chairs have back and armrests. There are whiteboards on the walls and each room has a large screen for PowerPoint presentations. The boardroom is large with plenty of room for a wheelchair to move around. The meeting rooms are smaller so there is limited room for a wheelchair to move around. All meeting rooms, including the boardroom, have light switch panels at a height easily accessible from a wheelchair and sliding glass doors which are easy to open and close. There is also an electronic booking screen outside each meeting room, which has good contrast and can be accessed from a wheelchair.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting. There is no grassed area outside the Z office. The closest grass is at Frank Kits Park, further along Queens Wharf.
  • Getting out safely:

      • Staff are responsible for their own visitors and must accompany them always. There is a visual fire alarm in the cafe and plans are underway to include visual alarms in the toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/
      • The website is well laid out with good contrast and large text, making it easy to read and navigate. The Find a Z Near You section allows the user to easily find the nearest Service Station. Each Service Station has its own dedicated page, showing the physical address and opening hours as well as a location map. By selecting the More Info button users can find out specific details of what's on offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTude and Linkedin.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no public transport close to Queens Wharf. The closest bus stops are on Lambton Quay, either the Cable Car stop if heading towards the Railway Station, or the ANZ stop if heading from the Railway Station. All buses passing through the CBD travel along Lambton Quay. From Lambton Quay, walk all the way long Grey Street, past Post Office Square and across Jervios Quay onto Queens Warf. Z Energy will be on the left.
      • 5010 Cable Car. 5508 ANZ Bank
      • All routes travelling through the CBD
    • Car parking:

      • The closest car parking is in the Wilson Parking building, directly under the TSB Arena on Queens Warf. Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies. From the car park, take the lift to Queens Warf and Z Energy is in the building directly opposite where you will come out.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Kerb Side:

      • There are kerb ramps at the controlled crossings on Jervios Quay.
    • The identified accessible route to the site:

      • The area between the TSB Arena building and Z Energy is paved.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There is level access into the building. Z Energy is located on Level 1 so there are stairs to the left of the main entrance or a lift straight ahead and slightly to the right. This is clearly visible from the main entrance.
    • Main entrance signage:

      • There are Z Energy flags outside the main entrance and a large Z Energy sign on the inside wall immediately opposite the doors, and a large free-standing sign beside the lift.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic doors leading into the building. One from Queens Wharf leading into a small area with a second set leading into the main building. The doors are not clearly marked so it may be difficult to distinguish them from the glass frontage. Once on Level 1, there are double glass swing doors leading into the Z office.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and happy to help with any enquiries. They are easily identified by wearing a lanyard with a card, which gives them access to their office area.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • Z Energy's Head Office is a very welcoming environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is currently no signage identifying the lift or stairs, or the location of the accessible toilet off the cafe area. Staff are happy to point these out.
    • Sensory options:

      • There are ceiling speakers in the boardroom, which is often used for teleconferences, allowing everyone to hear from all parts of the room.
    • Surfaces:

      • The floor surface on the ground floor is tiled, with linoleum in the Level 1 foyer. Inside the Z office, the reception area and meeting rooms have a short pile carpet and there is linoleum in the cafe and toilets.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift has two sets of glass doors opposite each other with frosting on the bottom half of each set. There is Braille on the call buttons and on the control panel inside the lift. There are handrails inside the lift, one on each side. On entering the lift there is no need to turn around as the doors directly in front will open once the lift stops.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There is a strong colour contrast between the tiled floor in the Ground Level foyer and the darker linolium of the stairs. The floor surface in the Level 1 foyer is the same colour as the stairs. There is a wooden strip on the leading edge of each stair, clearly showing the edge of each step. Handrails are continuous on both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • On arrival at Reception, visitors are required to sign in using an iPad. Staff are happy to assist with this process if required. There is always at least one staff member based at Reception during business hours. The Reception counter has an accessible space at the left end with enough room for a wheelchair. There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Self service items can be reached from a seated position
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The cafe is available to Z visitors and provides a selection of self-service cabinet food which can be eaten quickly, as well as a selection of hot and cold drinks. There are tables and chairs with backrests as well as bar style tables around the edges of the cafe. Staff are identified by a Z uniform and are friendly and willing to help.
    • Accessible Toilets:

      • The toilets are located behind the cafe area and include Men's, Women's and an accessible Unisex toilet.
      • Accessible toilets are located behind the cafe area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • The Boardroom and meeting rooms have movable furniture and height adjustable chairs have back and armrests. There are whiteboards on the walls and each room has a large screen for PowerPoint presentations. The boardroom is large with plenty of room for a wheelchair to move around. The meeting rooms are smaller so there is limited room for a wheelchair to move around. All meeting rooms, including the boardroom, have light switch panels at a height easily accessible from a wheelchair and sliding glass doors which are easy to open and close. There is also an electronic booking screen outside each meeting room, which has good contrast and can be accessed from a wheelchair.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting. There is no grassed area outside the Z office. The closest grass is at Frank Kits Park, further along Queens Wharf.
  • Getting out safely:

      • Staff are responsible for their own visitors and must accompany them always. There is a visual fire alarm in the cafe and plans are underway to include visual alarms in the toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/
      • The website is well laid out with good contrast and large text, making it easy to read and navigate. The Find a Z Near You section allows the user to easily find the nearest Service Station. Each Service Station has its own dedicated page, showing the physical address and opening hours as well as a location map. By selecting the More Info button users can find out specific details of what's on offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTude and Linkedin.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no public transport close to Queens Wharf. The closest bus stops are on Lambton Quay, either the Cable Car stop if heading towards the Railway Station, or the ANZ stop if heading from the Railway Station. All buses passing through the CBD travel along Lambton Quay. From Lambton Quay, walk all the way long Grey Street, past Post Office Square and across Jervios Quay onto Queens Warf. Z Energy will be on the left.
      • 5010 Cable Car. 5508 ANZ Bank
      • All routes travelling through the CBD
    • Car parking:

      • The closest car parking is in the Wilson Parking building, directly under the TSB Arena on Queens Warf. Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies. From the car park, take the lift to Queens Warf and Z Energy is in the building directly opposite where you will come out.
    • Kerb Side:

      • There are kerb ramps at the controlled crossings on Jervios Quay.
    • The identified accessible route to the site:

      • The area between the TSB Arena building and Z Energy is paved.
    • The main entrance into the site:

      • There is level access into the building. Z Energy is located on Level 1 so there are stairs to the left of the main entrance or a lift straight ahead and slightly to the right. This is clearly visible from the main entrance.
    • Main entrance signage:

      • There are Z Energy flags outside the main entrance and a large Z Energy sign on the inside wall immediately opposite the doors, and a large free-standing sign beside the lift.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic doors leading into the building. One from Queens Wharf leading into a small area with a second set leading into the main building. The doors are not clearly marked so it may be difficult to distinguish them from the glass frontage. Once on Level 1, there are double glass swing doors leading into the Z office.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and happy to help with any enquiries. They are easily identified by wearing a lanyard with a card, which gives them access to their office area.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • Z Energy's Head Office is a very welcoming environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is currently no signage identifying the lift or stairs, or the location of the accessible toilet off the cafe area. Staff are happy to point these out.
    • Sensory options:

      • There are ceiling speakers in the boardroom, which is often used for teleconferences, allowing everyone to hear from all parts of the room.
    • Surfaces:

      • The floor surface on the ground floor is tiled, with linoleum in the Level 1 foyer. Inside the Z office, the reception area and meeting rooms have a short pile carpet and there is linoleum in the cafe and toilets.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift has two sets of glass doors opposite each other with frosting on the bottom half of each set. There is Braille on the call buttons and on the control panel inside the lift. There are handrails inside the lift, one on each side. On entering the lift there is no need to turn around as the doors directly in front will open once the lift stops.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There is a strong colour contrast between the tiled floor in the Ground Level foyer and the darker linolium of the stairs. The floor surface in the Level 1 foyer is the same colour as the stairs. There is a wooden strip on the leading edge of each stair, clearly showing the edge of each step. Handrails are continuous on both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • On arrival at Reception, visitors are required to sign in using an iPad. Staff are happy to assist with this process if required. There is always at least one staff member based at Reception during business hours. The Reception counter has an accessible space at the left end with enough room for a wheelchair. There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe is available to Z visitors and provides a selection of self-service cabinet food which can be eaten quickly, as well as a selection of hot and cold drinks. There are tables and chairs with backrests as well as bar style tables around the edges of the cafe. Staff are identified by a Z uniform and are friendly and willing to help.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • The toilets are located behind the cafe area and include Men's, Women's and an accessible Unisex toilet.
      • Accessible toilets are located behind the cafe area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom and meeting rooms have movable furniture and height adjustable chairs have back and armrests. There are whiteboards on the walls and each room has a large screen for PowerPoint presentations. The boardroom is large with plenty of room for a wheelchair to move around. The meeting rooms are smaller so there is limited room for a wheelchair to move around. All meeting rooms, including the boardroom, have light switch panels at a height easily accessible from a wheelchair and sliding glass doors which are easy to open and close. There is also an electronic booking screen outside each meeting room, which has good contrast and can be accessed from a wheelchair.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting. There is no grassed area outside the Z office. The closest grass is at Frank Kits Park, further along Queens Wharf.
  • Getting out safely:

      • Staff are responsible for their own visitors and must accompany them always. There is a visual fire alarm in the cafe and plans are underway to include visual alarms in the toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • https://z.co.nz/
      • The website is well laid out with good contrast and large text, making it easy to read and navigate. The Find a Z Near You section allows the user to easily find the nearest Service Station. Each Service Station has its own dedicated page, showing the physical address and opening hours as well as a location map. By selecting the More Info button users can find out specific details of what's on offer and the Get Directions button takes the user to Google Maps to get directions.
    • Brochures:

      • Z has a range of brochures available in each Service Station. These include information on Pay at Pump, Z Rewards and Fly Buys. There are also several other brochures available for other helpful services.
      • Z Energy uses a range of alternative marketing, including Radio and TV advertising as well as extensive use of Social Media including Facebook, Twitter, YouTude and Linkedin.
  • Arriving and Getting In:

    • Bus Stop:

      • There is no public transport close to Queens Wharf. The closest bus stops are on Lambton Quay, either the Cable Car stop if heading towards the Railway Station, or the ANZ stop if heading from the Railway Station. All buses passing through the CBD travel along Lambton Quay. From Lambton Quay, walk all the way long Grey Street, past Post Office Square and across Jervios Quay onto Queens Warf. Z Energy will be on the left.
      • 5010 Cable Car. 5508 ANZ Bank
      • All routes travelling through the CBD
    • Car parking:

      • The closest car parking is in the Wilson Parking building, directly under the TSB Arena on Queens Warf. Two designated accessible parks are available in the Wilsons parking building underneath Queens Wharf, directly beside the lift up into the foyer of the TSB Event Centre. A parking fee applies. From the car park, take the lift to Queens Warf and Z Energy is in the building directly opposite where you will come out.
    • Kerb Side:

      • There are kerb ramps at the controlled crossings on Jervios Quay.
    • The identified accessible route to the site:

      • The area between the TSB Arena building and Z Energy is paved.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There is level access into the building. Z Energy is located on Level 1 so there are stairs to the left of the main entrance or a lift straight ahead and slightly to the right. This is clearly visible from the main entrance.
    • Main entrance signage:

      • There are Z Energy flags outside the main entrance and a large Z Energy sign on the inside wall immediately opposite the doors, and a large free-standing sign beside the lift.
    • Main entrance doorways (this includes gates and turnstiles)

      • There are two sets of automatic doors leading into the building. One from Queens Wharf leading into a small area with a second set leading into the main building. The doors are not clearly marked so it may be difficult to distinguish them from the glass frontage. Once on Level 1, there are double glass swing doors leading into the Z office.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are friendly and happy to help with any enquiries. They are easily identified by wearing a lanyard with a card, which gives them access to their office area.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

    • The identified accessible route within the site:

      • Z Energy's Head Office is a very welcoming environment.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • There is currently no signage identifying the lift or stairs, or the location of the accessible toilet off the cafe area. Staff are happy to point these out.
    • Sensory options:

      • There are ceiling speakers in the boardroom, which is often used for teleconferences, allowing everyone to hear from all parts of the room.
    • Surfaces:

      • The floor surface on the ground floor is tiled, with linoleum in the Level 1 foyer. Inside the Z office, the reception area and meeting rooms have a short pile carpet and there is linoleum in the cafe and toilets.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift has two sets of glass doors opposite each other with frosting on the bottom half of each set. There is Braille on the call buttons and on the control panel inside the lift. There are handrails inside the lift, one on each side. On entering the lift there is no need to turn around as the doors directly in front will open once the lift stops.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • The lift has clear glazing, which may be disorienting.
    • Stairs or Steps:

      • There is a strong colour contrast between the tiled floor in the Ground Level foyer and the darker linolium of the stairs. The floor surface in the Level 1 foyer is the same colour as the stairs. There is a wooden strip on the leading edge of each stair, clearly showing the edge of each step. Handrails are continuous on both sides of the stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • On arrival at Reception, visitors are required to sign in using an iPad. Staff are happy to assist with this process if required. There is always at least one staff member based at Reception during business hours. The Reception counter has an accessible space at the left end with enough room for a wheelchair. There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe is available to Z visitors and provides a selection of self-service cabinet food which can be eaten quickly, as well as a selection of hot and cold drinks. There are tables and chairs with backrests as well as bar style tables around the edges of the cafe. Staff are identified by a Z uniform and are friendly and willing to help.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • The toilets are located behind the cafe area and include Men's, Women's and an accessible Unisex toilet.
      • Accessible toilets are located behind the cafe area.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • The Boardroom and meeting rooms have movable furniture and height adjustable chairs have back and armrests. There are whiteboards on the walls and each room has a large screen for PowerPoint presentations. The boardroom is large with plenty of room for a wheelchair to move around. The meeting rooms are smaller so there is limited room for a wheelchair to move around. All meeting rooms, including the boardroom, have light switch panels at a height easily accessible from a wheelchair and sliding glass doors which are easy to open and close. There is also an electronic booking screen outside each meeting room, which has good contrast and can be accessed from a wheelchair.
      • Meeting rooms are on the accessible route.
    • Designated Accessible Areas:

      • There is a waiting area to the right of Reception, with comfortable chairs and a couch with back and armrests where visitors can wait for the person they are meeting. There is no grassed area outside the Z office. The closest grass is at Frank Kits Park, further along Queens Wharf.
  • Getting out safely:

      • Staff are responsible for their own visitors and must accompany them always. There is a visual fire alarm in the cafe and plans are underway to include visual alarms in the toilets.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.