Breadcrumbs

CQ Hotels Wellington

Contact Information

CQ Hotels Wellington
213-223 Cuba Street, Te Aro, Wellington 6141
-41.295373,174.774667
Phone: 04 385 2153
Fax: 04 382 8873
www.cqwellington.com

Accessibility Report

Summary

Gold

CQ Hotels Wellington have continued to demonstrate their ongoing commitment to providing a quality service to all customers who use their premises. CQ Hotels Wellington have appointed an Accessibility Champion to respond to the needs of their clientele and implement any changes required to provide a more comfortable stay, and demonstrated leadership in providing quality accessibility services.

View the full accessibility report for CQ Hotels Wellington.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 83%
Vision
Gold 84%
Hearing
Gold 81%
Mobility
Gold 82%
Parents
Gold 82%
Learning & Intellectual
Gold 83%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.cqwellington.com
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and clearly displays the range of services available for access customer requirements.
    • Brochures:

      • A Be. Accessible welcome pack is available on arrival. All marketing material is easy to read and clearly shows a commitment to providing accessible services within the premises.
      • Accessible facilities are communicated in a wide range of mediums to the general public.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus route is close to the facility and within easy walking and wheelchair proximity to the venue.
      • The bus stop is located on Ghuznee Street
      • The bus stop is number 18
      • The bus stop is located on the Karori bus route
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible car parks are on the ground floor and level 1
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off point on Dunlop Terrace is not covered but it is not far from a covered walk way. The drop off point in Cuba Street is covered. The drop off zone has no impediments that would be a hazard to the access customer.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is no clear signage in place indicating a drop/off pick up zone nor is the ISA symbol clearly seen from the drop/off pick up zone area.
    • Kerb Side:

      • The kerb side has no impediments that will prevent easy drop off/pick up for access customers.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is free from obstructions and allows unimpeded travel/entry.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main accessible entrance is on Duncan Terrace however the main entrance doors on Cuba Street are also accessible.
    • Main entrance signage:

      • The main entrance is different from the accessible entrance which is on Dunlop Terrace.
    • Main entrance doorways (this includes gates and turnstiles)

      • The swing doors may not be easy to operate.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are fully briefed and equipped to assist with any access needs. An Accessibility Champion was recently appointed, to respond to any access requirements and to look for ways to continuously improve their services. A mobility scooter is available for hire.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • The interpreter is a beginner in NZSL and also knows French
    • Menus:

      • Menus are available in NZSL, large print and braille.
      • A large print menu is available upon request.
      • There is a braille menu available upon request
      • Descriptive images or icons are used to help show items on the menu.
      • Menus are available in alternative languages.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps along the accessible route
      • Ramps have a handrail.
    • Sensory options:

      • The needs of customers with visual and auditory requirements have been considered, with appropriate equipment and/or assistance on site to support customers with particular needs.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • Carpet has underlay. Other surfaces are firm and stable.
      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
    • Lifts:

      • Two lifts allow access to all floors. These do not have audible indicator or voice position indicator announcements.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairwell surfaces are stable and firm, are not slippery and easy to navigate with crutches, or with other items ie. prams or bags. Handrails do stop on the second to last stair.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Reception area is warm and inviting and staff are trained on reception to assist and respond to any access requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe area is warm and inviting and is easy to use from an access customer perspective. Staff are well trained to meet the needs of customers with any access requirements. Customers may need to request assistance with opening doors to the main restaurant and the main entrance way.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Accessible toilets in the main ground meeting room space are easy to use, have clear signage and meet requirements.
      • Toilets are located on the Ground Floor
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet located on the 2nd floor is fully accessible.
      • Toilets are located on Level 1
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units are of a high quality and are located on the accessible route.Two units are specifically designed for access customers with hearing impairment with visual alerting devices and vibrating pillows.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • There is a telephone with large buttons.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • The wardrobe rails in the rooms are quite high and not easily accessible for those using a wheelchair. This is the same with the extra bedding, it can be reached but at a stretch. The accessible rooms have the key requirements needed for an access customer.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The accessible rooms meet most requirements needed for an access customer and staff are consistently looking for ways to improve their services.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
      • Kitchen appliances have large print controls.
      • There are large print instructions available to explain how to use the kitchen appliances.
      • Kitchen appliances have tactile or high contrast markings.
    • Bathroom/Wash Facilities:

      • Bathroom facilities are accessible however there is no emergency call button.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are many area which provide access customers an opportunity to relax, feel welcome and easily navigate the facility
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are well trained in health, safety and evacuation requirements and can easily respond to those with access needs in times of emergency or when required.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.cqwellington.com
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and clearly displays the range of services available for access customer requirements.
    • Brochures:

      • A Be. Accessible welcome pack is available on arrival. All marketing material is easy to read and clearly shows a commitment to providing accessible services within the premises.
      • Accessible facilities are communicated in a wide range of mediums to the general public.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus route is close to the facility and within easy walking and wheelchair proximity to the venue.
      • The bus stop is located on Ghuznee Street
      • The bus stop is number 18
      • The bus stop is located on the Karori bus route
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • The drop off point on Dunlop Terrace is not covered but it is not far from a covered walk way. The drop off point in Cuba Street is covered. The drop off zone has no impediments that would be a hazard to the access customer.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is no clear signage in place indicating a drop/off pick up zone nor is the ISA symbol clearly seen from the drop/off pick up zone area.
    • Kerb Side:

      • The kerb side has no impediments that will prevent easy drop off/pick up for access customers.
    • Fixed ramps to the main entrance:

      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is free from obstructions and allows unimpeded travel/entry.
    • The main entrance into the site:

      • The main accessible entrance is on Duncan Terrace however the main entrance doors on Cuba Street are also accessible.
    • Main entrance signage:

      • The main entrance is different from the accessible entrance which is on Dunlop Terrace.
    • Main entrance doorways (this includes gates and turnstiles)

      • The swing doors may not be easy to operate.
  • Getting around within the site:

    • Customer Service:

      • Staff are fully briefed and equipped to assist with any access needs. An Accessibility Champion was recently appointed, to respond to any access requirements and to look for ways to continuously improve their services. A mobility scooter is available for hire.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • The interpreter is a beginner in NZSL and also knows French
      • Information can be sent out via email.
    • Menus:

      • Menus are available in NZSL, large print and braille.
      • Menus are available in alternative languages.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • Ramps have a handrail.
    • Sensory options:

      • The needs of customers with visual and auditory requirements have been considered, with appropriate equipment and/or assistance on site to support customers with particular needs.
    • Surfaces:

      • Carpet has underlay. Other surfaces are firm and stable.
    • Lifts:

      • Two lifts allow access to all floors. These do not have audible indicator or voice position indicator announcements.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairwell surfaces are stable and firm, are not slippery and easy to navigate with crutches, or with other items ie. prams or bags. Handrails do stop on the second to last stair.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Reception area is warm and inviting and staff are trained on reception to assist and respond to any access requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe area is warm and inviting and is easy to use from an access customer perspective. Staff are well trained to meet the needs of customers with any access requirements. Customers may need to request assistance with opening doors to the main restaurant and the main entrance way.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Accessible toilets in the main ground meeting room space are easy to use, have clear signage and meet requirements.
      • Toilets are located on the Ground Floor
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet located on the 2nd floor is fully accessible.
      • Toilets are located on Level 1
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units are of a high quality and are located on the accessible route.Two units are specifically designed for access customers with hearing impairment with visual alerting devices and vibrating pillows.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a vibrating alarm clock available upon request.
      • There is a telephone with a flashing light.
      • There is a telephone with large buttons.
      • The television has a portable remote.
      • The television has teletext.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There is a vibrating pillow available upon request.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • The wardrobe rails in the rooms are quite high and not easily accessible for those using a wheelchair. This is the same with the extra bedding, it can be reached but at a stretch. The accessible rooms have the key requirements needed for an access customer.
      • There is a vibration pillow, that could be used as an alert available upon request.
      • There is a vibrating alarm clock available.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The accessible rooms meet most requirements needed for an access customer and staff are consistently looking for ways to improve their services.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • Bathroom facilities are accessible however there is no emergency call button.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are many area which provide access customers an opportunity to relax, feel welcome and easily navigate the facility
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are well trained in health, safety and evacuation requirements and can easily respond to those with access needs in times of emergency or when required.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.cqwellington.com
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and clearly displays the range of services available for access customer requirements.
    • Brochures:

      • A Be. Accessible welcome pack is available on arrival. All marketing material is easy to read and clearly shows a commitment to providing accessible services within the premises.
      • Accessible facilities are communicated in a wide range of mediums to the general public.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus route is close to the facility and within easy walking and wheelchair proximity to the venue.
      • The bus stop is located on Ghuznee Street
      • The bus stop is number 18
      • The bus stop is located on the Karori bus route
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible car parks are on the ground floor and level 1
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off point on Dunlop Terrace is not covered but it is not far from a covered walk way. The drop off point in Cuba Street is covered. The drop off zone has no impediments that would be a hazard to the access customer.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is no clear signage in place indicating a drop/off pick up zone nor is the ISA symbol clearly seen from the drop/off pick up zone area.
    • Kerb Side:

      • The kerb side has no impediments that will prevent easy drop off/pick up for access customers.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is free from obstructions and allows unimpeded travel/entry.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main accessible entrance is on Duncan Terrace however the main entrance doors on Cuba Street are also accessible.
    • Main entrance signage:

      • The main entrance is different from the accessible entrance which is on Dunlop Terrace.
    • Main entrance doorways (this includes gates and turnstiles)

      • The swing doors may not be easy to operate.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are fully briefed and equipped to assist with any access needs. An Accessibility Champion was recently appointed, to respond to any access requirements and to look for ways to continuously improve their services. A mobility scooter is available for hire.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are scooters available.
      • Mobility
      • There are walkers available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • The interpreter is a beginner in NZSL and also knows French
    • Menus:

      • Menus are available in NZSL, large print and braille.
      • Menus are available in alternative languages.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps along the accessible route
      • Ramps have a handrail.
    • Sensory options:

      • The needs of customers with visual and auditory requirements have been considered, with appropriate equipment and/or assistance on site to support customers with particular needs.
    • Surfaces:

      • Carpet has underlay. Other surfaces are firm and stable.
      • Carpet around the site is long pile.
    • Lifts:

      • Two lifts allow access to all floors. These do not have audible indicator or voice position indicator announcements.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairwell surfaces are stable and firm, are not slippery and easy to navigate with crutches, or with other items ie. prams or bags. Handrails do stop on the second to last stair.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Reception area is warm and inviting and staff are trained on reception to assist and respond to any access requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The cafe area is warm and inviting and is easy to use from an access customer perspective. Staff are well trained to meet the needs of customers with any access requirements. Customers may need to request assistance with opening doors to the main restaurant and the main entrance way.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Accessible toilets in the main ground meeting room space are easy to use, have clear signage and meet requirements.
      • Toilets are located on the Ground Floor
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • There is a horizontal grab rail on the inside of the toilet swing door
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Accessible Toilets:

      • The toilet located on the 2nd floor is fully accessible.
      • Toilets are located on Level 1
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Accommodation Unit:

      • The accessible units are of a high quality and are located on the accessible route.Two units are specifically designed for access customers with hearing impairment with visual alerting devices and vibrating pillows.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a wheeled shower/toilet chair available upon request.
      • There is a free standing shower/stool available upon request.
      • There is a bath board/seat available upon request.
      • There is a telephone with a flashing light.
      • There is a telephone with large buttons.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • The wardrobe rails in the rooms are quite high and not easily accessible for those using a wheelchair. This is the same with the extra bedding, it can be reached but at a stretch. The accessible rooms have the key requirements needed for an access customer.
      • The height of the bed is fixed and can't be raised or lowered.
      • Extra bedding is within a reachable range.
      • The television can be viewed from the bed.
      • There is a storage area for mobility aids.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The accessible rooms meet most requirements needed for an access customer and staff are consistently looking for ways to improve their services.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • Bathroom facilities are accessible however there is no emergency call button.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are many area which provide access customers an opportunity to relax, feel welcome and easily navigate the facility
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are well trained in health, safety and evacuation requirements and can easily respond to those with access needs in times of emergency or when required.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.cqwellington.com
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and clearly displays the range of services available for access customer requirements.
    • Brochures:

      • A Be. Accessible welcome pack is available on arrival. All marketing material is easy to read and clearly shows a commitment to providing accessible services within the premises.
      • Accessible facilities are communicated in a wide range of mediums to the general public.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus route is close to the facility and within easy walking and wheelchair proximity to the venue.
      • The bus stop is located on Ghuznee Street
      • The bus stop is number 18
      • The bus stop is located on the Karori bus route
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • The drop off point on Dunlop Terrace is not covered but it is not far from a covered walk way. The drop off point in Cuba Street is covered. The drop off zone has no impediments that would be a hazard to the access customer.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is no clear signage in place indicating a drop/off pick up zone nor is the ISA symbol clearly seen from the drop/off pick up zone area.
    • Kerb Side:

      • The kerb side has no impediments that will prevent easy drop off/pick up for access customers.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is free from obstructions and allows unimpeded travel/entry.
    • The main entrance into the site:

      • The main accessible entrance is on Duncan Terrace however the main entrance doors on Cuba Street are also accessible.
    • Main entrance signage:

      • The main entrance is different from the accessible entrance which is on Dunlop Terrace.
    • Main entrance doorways (this includes gates and turnstiles)

      • The swing doors may not be easy to operate.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are fully briefed and equipped to assist with any access needs. An Accessibility Champion was recently appointed, to respond to any access requirements and to look for ways to continuously improve their services. A mobility scooter is available for hire.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are scooters available.
      • Mobility
      • There are walkers available.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • The interpreter is a beginner in NZSL and also knows French
    • Menus:

      • Menus are available in NZSL, large print and braille.
      • Menus are available in alternative languages.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps along the accessible route
      • Ramps have a handrail.
    • Sensory options:

      • The needs of customers with visual and auditory requirements have been considered, with appropriate equipment and/or assistance on site to support customers with particular needs.
    • Surfaces:

      • Carpet has underlay. Other surfaces are firm and stable.
      • Carpet around the site is long pile.
    • Lifts:

      • Two lifts allow access to all floors. These do not have audible indicator or voice position indicator announcements.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairwell surfaces are stable and firm, are not slippery and easy to navigate with crutches, or with other items ie. prams or bags. Handrails do stop on the second to last stair.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Reception area is warm and inviting and staff are trained on reception to assist and respond to any access requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Highchairs/booster seats are available for children.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe area is warm and inviting and is easy to use from an access customer perspective. Staff are well trained to meet the needs of customers with any access requirements. Customers may need to request assistance with opening doors to the main restaurant and the main entrance way.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Accessible toilets in the main ground meeting room space are easy to use, have clear signage and meet requirements.
      • Toilets are located on the Ground Floor
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • There is a baby change station or separate parent room available.
      • There is a horizontal grab rail on the inside of the toilet swing door
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet located on the 2nd floor is fully accessible.
      • Toilets are located on Level 1
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units are of a high quality and are located on the accessible route.Two units are specifically designed for access customers with hearing impairment with visual alerting devices and vibrating pillows.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • There is a telephone with large buttons.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • The wardrobe rails in the rooms are quite high and not easily accessible for those using a wheelchair. This is the same with the extra bedding, it can be reached but at a stretch. The accessible rooms have the key requirements needed for an access customer.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The accessible rooms meet most requirements needed for an access customer and staff are consistently looking for ways to improve their services.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • Bathroom facilities are accessible however there is no emergency call button.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are many area which provide access customers an opportunity to relax, feel welcome and easily navigate the facility
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are well trained in health, safety and evacuation requirements and can easily respond to those with access needs in times of emergency or when required.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.cqwellington.com
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate and clearly displays the range of services available for access customer requirements.
    • Brochures:

      • A Be. Accessible welcome pack is available on arrival. All marketing material is easy to read and clearly shows a commitment to providing accessible services within the premises.
      • Accessible facilities are communicated in a wide range of mediums to the general public.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus route is close to the facility and within easy walking and wheelchair proximity to the venue.
      • The bus stop is located on Ghuznee Street
      • The bus stop is number 18
      • The bus stop is located on the Karori bus route
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • The drop off point on Dunlop Terrace is not covered but it is not far from a covered walk way. The drop off point in Cuba Street is covered. The drop off zone has no impediments that would be a hazard to the access customer.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • There is no clear signage in place indicating a drop/off pick up zone nor is the ISA symbol clearly seen from the drop/off pick up zone area.
    • Kerb Side:

      • The kerb side has no impediments that will prevent easy drop off/pick up for access customers.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • Fixed ramps to the main entrance:

      • 1
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site is free from obstructions and allows unimpeded travel/entry.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main accessible entrance is on Duncan Terrace however the main entrance doors on Cuba Street are also accessible.
    • Main entrance signage:

      • The main entrance is different from the accessible entrance which is on Dunlop Terrace.
    • Main entrance doorways (this includes gates and turnstiles)

      • The swing doors may not be easy to operate.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff are fully briefed and equipped to assist with any access needs. An Accessibility Champion was recently appointed, to respond to any access requirements and to look for ways to continuously improve their services. A mobility scooter is available for hire.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • The interpreter is a beginner in NZSL and also knows French
    • Menus:

      • Menus are available in NZSL, large print and braille.
      • A large print menu is available upon request.
      • Descriptive images or icons are used to help show items on the menu.
      • Menus are available in alternative languages.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are two fixed ramps along the accessible route
      • Ramps have a handrail.
    • Sensory options:

      • The needs of customers with visual and auditory requirements have been considered, with appropriate equipment and/or assistance on site to support customers with particular needs.
    • Surfaces:

      • Carpet has underlay. Other surfaces are firm and stable.
      • The floor surface covering is plain and clear.
    • Lifts:

      • Two lifts allow access to all floors. These do not have audible indicator or voice position indicator announcements.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairwell surfaces are stable and firm, are not slippery and easy to navigate with crutches, or with other items ie. prams or bags. Handrails do stop on the second to last stair.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • Reception area is warm and inviting and staff are trained on reception to assist and respond to any access requirements.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe area is warm and inviting and is easy to use from an access customer perspective. Staff are well trained to meet the needs of customers with any access requirements. Customers may need to request assistance with opening doors to the main restaurant and the main entrance way.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Accessible toilets in the main ground meeting room space are easy to use, have clear signage and meet requirements.
      • Toilets are located on the Ground Floor
      • All gender accessible toilets for the cafe/restaurant/bar are in a self-contained compartment with full privacy.
      • All gender accessible toilets are located so access is not via an area restricted to one sex.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • The toilet located on the 2nd floor is fully accessible.
      • Toilets are located on Level 1
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units are of a high quality and are located on the accessible route.Two units are specifically designed for access customers with hearing impairment with visual alerting devices and vibrating pillows.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • There is a telephone with large buttons.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • The wardrobe rails in the rooms are quite high and not easily accessible for those using a wheelchair. This is the same with the extra bedding, it can be reached but at a stretch. The accessible rooms have the key requirements needed for an access customer.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The accessible rooms meet most requirements needed for an access customer and staff are consistently looking for ways to improve their services.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
      • Kitchen appliances have large print controls.
      • There are large print instructions available to explain how to use the kitchen appliances.
      • Kitchen appliances have tactile or high contrast markings.
    • Bathroom/Wash Facilities:

      • Bathroom facilities are accessible however there is no emergency call button.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There are many area which provide access customers an opportunity to relax, feel welcome and easily navigate the facility
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are well trained in health, safety and evacuation requirements and can easily respond to those with access needs in times of emergency or when required.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.