Breadcrumbs

Rydges Auckland

Contact Information

Rydges Auckland
59 Federal Street, Auckland 1010
-36.847178,174.762840
Phone: 09 375 5900
Fax: Not available
www.rydges.com

Accessibility Report

Summary

Bronze

Rydges Auckland is a contemporary, vibrant hotel in the central business district of New Zealand's largest city. Close access to tourist attractions, the SkyTower and harbour views. The hotel prizes itself providing an experience that gives guests a taste of Kiwi hospitality. The hotel has 267 spacious guest rooms with 12 accessible accommodation units. The hotel appears spacious and welcoming for all. Services include valet parking, cafe, bar and restaurant, conference rooms and a gym. Staff appear friendly and welcoming towards all their guests, responding well to all enquiries and feedback. Accessibility is of a good standard. The Rydges team are open to continual improvement in their understanding of what makes a great stay for their guests.

View the full accessibility report for Rydges Auckland.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 67%
Vision
Bronze 68%
Hearing
Bronze 66%
Mobility
Bronze 67%
Parents
Bronze 69%
Learning & Intellectual
Silver 70%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.rydges.com/auckland
      • Rydges Auckland website is an interactive experience for prospective guests to learn about the hotel in visual and text formats. The website contains information about the hotel and rooms (including a 360-degree video of each room) and parking and directions information, places to eat and drink, a photo gallery of the hotel (images provided by guests), meetings and events and things to do while staying in this central Auckland location. Quotes from satisfied guests also appear with a link to further feedback.
    • Brochures:

      • An Auckland pocket map features a number of tourist attractions including Rydges Auckland which is available to guests at Reception. A brochure advertising Dans Le Noir (Dining in the Dark) experience includes a QR code to information and booking. Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
      • Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Victoria Street opposite Sky Tower, approximately 140 metres from Rydges Auckland Federal Street entrance.
      • The bus stops are located on Victoria Street opposite the Sky Tower.
      • The number of the bus stops are 7099, 7100 Victoria Street Opposite Sky Tower.
      • The bus route these bus stops are located on are Inner City Link Britomart, 223, 233, 249 New Lynn, 248 Blockhouse Bay, 246 Wesley, 220 St Lukes, 221 Rosebank Road, 222 Patiki Road, 244 Henderson.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is no accessible car parking.
      • There is valet parking available.
      • Charges apply for valet parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A drop off/pick up zone is clearly marked on the Hotel's forecourt area with a kerb ramp connecting to the pavement along the building edge. A bus stop drop-off area roadside opposite the main entrance has a kerb to negotiate.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is accessible from the roadside pavement to the forecourt in front of the main entrance providing level access.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Rydges Auckland entrance is accessible. Black bollards include lighting at the top of each to ensure these are visible to drivers and ensure the safety of pedestrians using the pavement along the building edge.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The entrance into the site is accessible with level, slip-resistant black tiled pavement. An after-hours push button buzzer is provided on the left of the automatic doors with large red signage. Due to the full length glazing on the front of the building visitors will be seen and attended to by Concierge staff on duty.
    • Main entrance signage:

      • Both signage and large, pottery pots and greenery direct visitors to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Hotel entrance automatic doors open when approached from shallow angles and remain open for longer than 5 seconds to allow sufficient time for all guests to move through comfortably with their luggage.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff at Rydges Hotel are clearly identified by their uniform and name badges. They appear professional, approachable and knowledgeable of the area - things to do and places to eat. Any enquiries, small or large are welcome and staff appear willing to assist. Guests may be supplied with a complimentary umbrella if heading out and it's raining. Staff are aware of slippery floors and roll out a large mat inside the main entrance door.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is information available on DVDs.
      • There is large print information available.
    • Menus:

      • Menus are on large A3 sheets of matte card and use a large black font on white background.
      • A large print menu is available upon request.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • Rydges Hotel is highly accessible with open spaces, wide corridors, doorways, excellent lighting, visual contrast between flooring and walls and directional signage indicating the location of accessible facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage clearly informs visitors of accessible facilities, cafe, restaurant and accessible route to the meeting rooms.
    • Sensory options:

      • Polished floors in the foyer and reception area may be slippery and reflective for some visitors. Good use of natural and artificial lighting, music is played quietly in the restaurant. PA systems are set up in the meeting rooms with technical support available. Good colour contrast throughout especially along the accessible route, in the cafe, restaurant and meeting rooms between furniture and furnishings.
    • Surfaces:

      • Carpet is direct stick throughout and one solid colour. Walls are plain and free of patterns. Lighting levels may be adjusted in meeting rooms and restaurant. A shaggy rug is firmly fixed to the floor and positioned under a table with perching stools in the cafe area.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • Three lifts immediately in front of the main entrance. Lifts contain a grab rail on all solid walls. One lift is also a service lift with doors opening front and back.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs extend diagonally into the foyer area on the left hand side of the main entrance, opposite the lifts. Stair risers are consistent in height and depth and have slip resistant nosings for visibility. Handrails exist on both sides and are continuous along the full length of the stair and landings.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is located on the right hand side of the main entrance with staff in attendance at all times. The counters are at a standing height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The cafe and restaurant areas have chairs and tables of different heights. Seating includes stools, chairs with back and arm rest support. Restaurant includes buffet with reachable counters and labels on all food items and a la carte menu with 12 point font. Crockery and utensils contrast against colour of table tops. There is good colour contrast throughout, lighting may be dim during night-time dining however may be adjusted if requested.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Male and Female accessible toilets are available in the foyer area, from the entrance this is on the way to the cafe, restaurant and bar. Good signage directs guests and visitors down a corridor to the toilet facilities.Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Accessible toilet facilities are located in the Male and Female toilet facilities on the ground floor and level 1. Signage directs guests and visitors down a corridor to the toilet facilities near the cafe on the ground floor.One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • 12 accessible accommodation units with Queen size bed and accessible, level access ensuite. Each unit consists of free Wi-Fi, a mini bar, a safe for valuables, an iron and ironing board, a tea/coffee making facility, a fridge and hair dryer. Note there is limited space when opening the wardrobe door. A gym is located on the third floor.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • The television has a portable remote.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • Sleeping facilities have good access on the left side of the bed. Lights and telephone are within reach. The digital screen utilises smart-phone technology that allows communication via text with staff from the convenience of your room.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • Tea and coffee making facilities are provided with an electric jug, cups, fridge and mini bar.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The accessible units consist of a combined shower and toilet facility with floor dimensions 1950mm x 2440mm. A portable shower seat is available by request.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Valet dry-cleaning service by arrangement with Rydges staff.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route. Furniture is moveable to suit your group's requirements. Digital screens display company logos creating a welcoming environment for conferences. Catering and tea/coffee stations are available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Designated accessible areas include an open space above the stairs which contains seating of different heights and tables for conference participants to relax during their morning/afternoon tea breaks.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are regularly trained on the safe evacuation of all guests in the event of an emergency. They have the opportunity to practice this process every 6 months. Staff are aware of access needs of guests at time of room booking or on arrival. Evacuation procedures are displayed in all rooms.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.rydges.com/auckland
      • Rydges Auckland website is an interactive experience for prospective guests to learn about the hotel in visual and text formats. The website contains information about the hotel and rooms (including a 360-degree video of each room) and parking and directions information, places to eat and drink, a photo gallery of the hotel (images provided by guests), meetings and events and things to do while staying in this central Auckland location. Quotes from satisfied guests also appear with a link to further feedback.
    • Brochures:

      • An Auckland pocket map features a number of tourist attractions including Rydges Auckland which is available to guests at Reception. A brochure advertising Dans Le Noir (Dining in the Dark) experience includes a QR code to information and booking. Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
      • Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Victoria Street opposite Sky Tower, approximately 140 metres from Rydges Auckland Federal Street entrance.
      • The bus stops are located on Victoria Street opposite the Sky Tower.
      • The number of the bus stops are 7099, 7100 Victoria Street Opposite Sky Tower.
      • The bus route these bus stops are located on are Inner City Link Britomart, 223, 233, 249 New Lynn, 248 Blockhouse Bay, 246 Wesley, 220 St Lukes, 221 Rosebank Road, 222 Patiki Road, 244 Henderson.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • A drop off/pick up zone is clearly marked on the Hotel's forecourt area with a kerb ramp connecting to the pavement along the building edge. A bus stop drop-off area roadside opposite the main entrance has a kerb to negotiate.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is accessible from the roadside pavement to the forecourt in front of the main entrance providing level access.
    • The identified accessible route to the site:

      • The route to Rydges Auckland entrance is accessible. Black bollards include lighting at the top of each to ensure these are visible to drivers and ensure the safety of pedestrians using the pavement along the building edge.
    • The main entrance into the site:

      • The entrance into the site is accessible with level, slip-resistant black tiled pavement. An after-hours push button buzzer is provided on the left of the automatic doors with large red signage. Due to the full length glazing on the front of the building visitors will be seen and attended to by Concierge staff on duty.
      • Entry is via an intercom.
    • Main entrance signage:

      • Both signage and large, pottery pots and greenery direct visitors to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Hotel entrance automatic doors open when approached from shallow angles and remain open for longer than 5 seconds to allow sufficient time for all guests to move through comfortably with their luggage.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff at Rydges Hotel are clearly identified by their uniform and name badges. They appear professional, approachable and knowledgeable of the area - things to do and places to eat. Any enquiries, small or large are welcome and staff appear willing to assist. Guests may be supplied with a complimentary umbrella if heading out and it's raining. Staff are aware of slippery floors and roll out a large mat inside the main entrance door.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is information available on DVDs.
      • Information can be sent out via email.
    • Menus:

      • Menus are on large A3 sheets of matte card and use a large black font on white background.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • Rydges Hotel is highly accessible with open spaces, wide corridors, doorways, excellent lighting, visual contrast between flooring and walls and directional signage indicating the location of accessible facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage clearly informs visitors of accessible facilities, cafe, restaurant and accessible route to the meeting rooms.
    • Sensory options:

      • Polished floors in the foyer and reception area may be slippery and reflective for some visitors. Good use of natural and artificial lighting, music is played quietly in the restaurant. PA systems are set up in the meeting rooms with technical support available. Good colour contrast throughout especially along the accessible route, in the cafe, restaurant and meeting rooms between furniture and furnishings.
      • A listening system exists.
    • Surfaces:

      • Carpet is direct stick throughout and one solid colour. Walls are plain and free of patterns. Lighting levels may be adjusted in meeting rooms and restaurant. A shaggy rug is firmly fixed to the floor and positioned under a table with perching stools in the cafe area.
    • Lifts:

      • Three lifts immediately in front of the main entrance. Lifts contain a grab rail on all solid walls. One lift is also a service lift with doors opening front and back.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs extend diagonally into the foyer area on the left hand side of the main entrance, opposite the lifts. Stair risers are consistent in height and depth and have slip resistant nosings for visibility. Handrails exist on both sides and are continuous along the full length of the stair and landings.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is located on the right hand side of the main entrance with staff in attendance at all times. The counters are at a standing height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The cafe and restaurant areas have chairs and tables of different heights. Seating includes stools, chairs with back and arm rest support. Restaurant includes buffet with reachable counters and labels on all food items and a la carte menu with 12 point font. Crockery and utensils contrast against colour of table tops. There is good colour contrast throughout, lighting may be dim during night-time dining however may be adjusted if requested.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Male and Female accessible toilets are available in the foyer area, from the entrance this is on the way to the cafe, restaurant and bar. Good signage directs guests and visitors down a corridor to the toilet facilities.Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Accessible toilet facilities are located in the Male and Female toilet facilities on the ground floor and level 1. Signage directs guests and visitors down a corridor to the toilet facilities near the cafe on the ground floor.One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • 12 accessible accommodation units with Queen size bed and accessible, level access ensuite. Each unit consists of free Wi-Fi, a mini bar, a safe for valuables, an iron and ironing board, a tea/coffee making facility, a fridge and hair dryer. Note there is limited space when opening the wardrobe door. A gym is located on the third floor.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • The television has a portable remote.
      • The television has teletext.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • Sleeping facilities have good access on the left side of the bed. Lights and telephone are within reach. The digital screen utilises smart-phone technology that allows communication via text with staff from the convenience of your room.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • Tea and coffee making facilities are provided with an electric jug, cups, fridge and mini bar.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The accessible units consist of a combined shower and toilet facility with floor dimensions 1950mm x 2440mm. A portable shower seat is available by request.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Valet dry-cleaning service by arrangement with Rydges staff.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route. Furniture is moveable to suit your group's requirements. Digital screens display company logos creating a welcoming environment for conferences. Catering and tea/coffee stations are available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Designated accessible areas include an open space above the stairs which contains seating of different heights and tables for conference participants to relax during their morning/afternoon tea breaks.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are regularly trained on the safe evacuation of all guests in the event of an emergency. They have the opportunity to practice this process every 6 months. Staff are aware of access needs of guests at time of room booking or on arrival. Evacuation procedures are displayed in all rooms.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.rydges.com/auckland
      • Rydges Auckland website is an interactive experience for prospective guests to learn about the hotel in visual and text formats. The website contains information about the hotel and rooms (including a 360-degree video of each room) and parking and directions information, places to eat and drink, a photo gallery of the hotel (images provided by guests), meetings and events and things to do while staying in this central Auckland location. Quotes from satisfied guests also appear with a link to further feedback.
    • Brochures:

      • An Auckland pocket map features a number of tourist attractions including Rydges Auckland which is available to guests at Reception. A brochure advertising Dans Le Noir (Dining in the Dark) experience includes a QR code to information and booking. Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
      • Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Victoria Street opposite Sky Tower, approximately 140 metres from Rydges Auckland Federal Street entrance.
      • The bus stops are located on Victoria Street opposite the Sky Tower.
      • The number of the bus stops are 7099, 7100 Victoria Street Opposite Sky Tower.
      • The bus route these bus stops are located on are Inner City Link Britomart, 223, 233, 249 New Lynn, 248 Blockhouse Bay, 246 Wesley, 220 St Lukes, 221 Rosebank Road, 222 Patiki Road, 244 Henderson.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is no accessible car parking.
      • There is valet parking available.
      • Charges apply for valet parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • A drop off/pick up zone is clearly marked on the Hotel's forecourt area with a kerb ramp connecting to the pavement along the building edge. A bus stop drop-off area roadside opposite the main entrance has a kerb to negotiate.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is accessible from the roadside pavement to the forecourt in front of the main entrance providing level access.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Rydges Auckland entrance is accessible. Black bollards include lighting at the top of each to ensure these are visible to drivers and ensure the safety of pedestrians using the pavement along the building edge.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The entrance into the site is accessible with level, slip-resistant black tiled pavement. An after-hours push button buzzer is provided on the left of the automatic doors with large red signage. Due to the full length glazing on the front of the building visitors will be seen and attended to by Concierge staff on duty.
    • Main entrance signage:

      • Both signage and large, pottery pots and greenery direct visitors to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Hotel entrance automatic doors open when approached from shallow angles and remain open for longer than 5 seconds to allow sufficient time for all guests to move through comfortably with their luggage.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff at Rydges Hotel are clearly identified by their uniform and name badges. They appear professional, approachable and knowledgeable of the area - things to do and places to eat. Any enquiries, small or large are welcome and staff appear willing to assist. Guests may be supplied with a complimentary umbrella if heading out and it's raining. Staff are aware of slippery floors and roll out a large mat inside the main entrance door.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
    • Menus:

      • Menus are on large A3 sheets of matte card and use a large black font on white background.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • Rydges Hotel is highly accessible with open spaces, wide corridors, doorways, excellent lighting, visual contrast between flooring and walls and directional signage indicating the location of accessible facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage clearly informs visitors of accessible facilities, cafe, restaurant and accessible route to the meeting rooms.
    • Sensory options:

      • Polished floors in the foyer and reception area may be slippery and reflective for some visitors. Good use of natural and artificial lighting, music is played quietly in the restaurant. PA systems are set up in the meeting rooms with technical support available. Good colour contrast throughout especially along the accessible route, in the cafe, restaurant and meeting rooms between furniture and furnishings.
    • Surfaces:

      • Carpet is direct stick throughout and one solid colour. Walls are plain and free of patterns. Lighting levels may be adjusted in meeting rooms and restaurant. A shaggy rug is firmly fixed to the floor and positioned under a table with perching stools in the cafe area.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Three lifts immediately in front of the main entrance. Lifts contain a grab rail on all solid walls. One lift is also a service lift with doors opening front and back.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs extend diagonally into the foyer area on the left hand side of the main entrance, opposite the lifts. Stair risers are consistent in height and depth and have slip resistant nosings for visibility. Handrails exist on both sides and are continuous along the full length of the stair and landings.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is located on the right hand side of the main entrance with staff in attendance at all times. The counters are at a standing height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Self service items can be reached from a seated position
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The cafe and restaurant areas have chairs and tables of different heights. Seating includes stools, chairs with back and arm rest support. Restaurant includes buffet with reachable counters and labels on all food items and a la carte menu with 12 point font. Crockery and utensils contrast against colour of table tops. There is good colour contrast throughout, lighting may be dim during night-time dining however may be adjusted if requested.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Male and Female accessible toilets are available in the foyer area, from the entrance this is on the way to the cafe, restaurant and bar. Good signage directs guests and visitors down a corridor to the toilet facilities.Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Accessible Toilets:

      • Accessible toilet facilities are located in the Male and Female toilet facilities on the ground floor and level 1. Signage directs guests and visitors down a corridor to the toilet facilities near the cafe on the ground floor.One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Accommodation Unit:

      • 12 accessible accommodation units with Queen size bed and accessible, level access ensuite. Each unit consists of free Wi-Fi, a mini bar, a safe for valuables, an iron and ironing board, a tea/coffee making facility, a fridge and hair dryer. Note there is limited space when opening the wardrobe door. A gym is located on the third floor.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a free standing shower/stool available upon request.
      • The television has a portable remote.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • Sleeping facilities have good access on the left side of the bed. Lights and telephone are within reach. The digital screen utilises smart-phone technology that allows communication via text with staff from the convenience of your room.
      • The height of the bed is fixed and can't be raised or lowered.
      • The height of the bed is standard.
      • The television can be viewed from the bed.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • Tea and coffee making facilities are provided with an electric jug, cups, fridge and mini bar.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The accessible units consist of a combined shower and toilet facility with floor dimensions 1950mm x 2440mm. A portable shower seat is available by request.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Valet dry-cleaning service by arrangement with Rydges staff.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route. Furniture is moveable to suit your group's requirements. Digital screens display company logos creating a welcoming environment for conferences. Catering and tea/coffee stations are available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Designated accessible areas include an open space above the stairs which contains seating of different heights and tables for conference participants to relax during their morning/afternoon tea breaks.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are regularly trained on the safe evacuation of all guests in the event of an emergency. They have the opportunity to practice this process every 6 months. Staff are aware of access needs of guests at time of room booking or on arrival. Evacuation procedures are displayed in all rooms.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.rydges.com/auckland
      • Rydges Auckland website is an interactive experience for prospective guests to learn about the hotel in visual and text formats. The website contains information about the hotel and rooms (including a 360-degree video of each room) and parking and directions information, places to eat and drink, a photo gallery of the hotel (images provided by guests), meetings and events and things to do while staying in this central Auckland location. Quotes from satisfied guests also appear with a link to further feedback.
    • Brochures:

      • An Auckland pocket map features a number of tourist attractions including Rydges Auckland which is available to guests at Reception. A brochure advertising Dans Le Noir (Dining in the Dark) experience includes a QR code to information and booking. Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
      • Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Victoria Street opposite Sky Tower, approximately 140 metres from Rydges Auckland Federal Street entrance.
      • The bus stops are located on Victoria Street opposite the Sky Tower.
      • The number of the bus stops are 7099, 7100 Victoria Street Opposite Sky Tower.
      • The bus route these bus stops are located on are Inner City Link Britomart, 223, 233, 249 New Lynn, 248 Blockhouse Bay, 246 Wesley, 220 St Lukes, 221 Rosebank Road, 222 Patiki Road, 244 Henderson.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • A drop off/pick up zone is clearly marked on the Hotel's forecourt area with a kerb ramp connecting to the pavement along the building edge. A bus stop drop-off area roadside opposite the main entrance has a kerb to negotiate.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is accessible from the roadside pavement to the forecourt in front of the main entrance providing level access.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Rydges Auckland entrance is accessible. Black bollards include lighting at the top of each to ensure these are visible to drivers and ensure the safety of pedestrians using the pavement along the building edge.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • The entrance into the site is accessible with level, slip-resistant black tiled pavement. An after-hours push button buzzer is provided on the left of the automatic doors with large red signage. Due to the full length glazing on the front of the building visitors will be seen and attended to by Concierge staff on duty.
    • Main entrance signage:

      • Both signage and large, pottery pots and greenery direct visitors to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Hotel entrance automatic doors open when approached from shallow angles and remain open for longer than 5 seconds to allow sufficient time for all guests to move through comfortably with their luggage.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • Staff at Rydges Hotel are clearly identified by their uniform and name badges. They appear professional, approachable and knowledgeable of the area - things to do and places to eat. Any enquiries, small or large are welcome and staff appear willing to assist. Guests may be supplied with a complimentary umbrella if heading out and it's raining. Staff are aware of slippery floors and roll out a large mat inside the main entrance door.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
    • Menus:

      • Menus are on large A3 sheets of matte card and use a large black font on white background.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • Rydges Hotel is highly accessible with open spaces, wide corridors, doorways, excellent lighting, visual contrast between flooring and walls and directional signage indicating the location of accessible facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage clearly informs visitors of accessible facilities, cafe, restaurant and accessible route to the meeting rooms.
    • Sensory options:

      • Polished floors in the foyer and reception area may be slippery and reflective for some visitors. Good use of natural and artificial lighting, music is played quietly in the restaurant. PA systems are set up in the meeting rooms with technical support available. Good colour contrast throughout especially along the accessible route, in the cafe, restaurant and meeting rooms between furniture and furnishings.
    • Surfaces:

      • Carpet is direct stick throughout and one solid colour. Walls are plain and free of patterns. Lighting levels may be adjusted in meeting rooms and restaurant. A shaggy rug is firmly fixed to the floor and positioned under a table with perching stools in the cafe area.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • Three lifts immediately in front of the main entrance. Lifts contain a grab rail on all solid walls. One lift is also a service lift with doors opening front and back.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs extend diagonally into the foyer area on the left hand side of the main entrance, opposite the lifts. Stair risers are consistent in height and depth and have slip resistant nosings for visibility. Handrails exist on both sides and are continuous along the full length of the stair and landings.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is located on the right hand side of the main entrance with staff in attendance at all times. The counters are at a standing height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The cafe and restaurant areas have chairs and tables of different heights. Seating includes stools, chairs with back and arm rest support. Restaurant includes buffet with reachable counters and labels on all food items and a la carte menu with 12 point font. Crockery and utensils contrast against colour of table tops. There is good colour contrast throughout, lighting may be dim during night-time dining however may be adjusted if requested.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Male and Female accessible toilets are available in the foyer area, from the entrance this is on the way to the cafe, restaurant and bar. Good signage directs guests and visitors down a corridor to the toilet facilities.Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • There is a baby change station or separate parent room available.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Accessible toilet facilities are located in the Male and Female toilet facilities on the ground floor and level 1. Signage directs guests and visitors down a corridor to the toilet facilities near the cafe on the ground floor.One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • 12 accessible accommodation units with Queen size bed and accessible, level access ensuite. Each unit consists of free Wi-Fi, a mini bar, a safe for valuables, an iron and ironing board, a tea/coffee making facility, a fridge and hair dryer. Note there is limited space when opening the wardrobe door. A gym is located on the third floor.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • The television has a portable remote.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • Sleeping facilities have good access on the left side of the bed. Lights and telephone are within reach. The digital screen utilises smart-phone technology that allows communication via text with staff from the convenience of your room.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • Tea and coffee making facilities are provided with an electric jug, cups, fridge and mini bar.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The accessible units consist of a combined shower and toilet facility with floor dimensions 1950mm x 2440mm. A portable shower seat is available by request.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Valet dry-cleaning service by arrangement with Rydges staff.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route. Furniture is moveable to suit your group's requirements. Digital screens display company logos creating a welcoming environment for conferences. Catering and tea/coffee stations are available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Designated accessible areas include an open space above the stairs which contains seating of different heights and tables for conference participants to relax during their morning/afternoon tea breaks.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are regularly trained on the safe evacuation of all guests in the event of an emergency. They have the opportunity to practice this process every 6 months. Staff are aware of access needs of guests at time of room booking or on arrival. Evacuation procedures are displayed in all rooms.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.rydges.com/auckland
      • Rydges Auckland website is an interactive experience for prospective guests to learn about the hotel in visual and text formats. The website contains information about the hotel and rooms (including a 360-degree video of each room) and parking and directions information, places to eat and drink, a photo gallery of the hotel (images provided by guests), meetings and events and things to do while staying in this central Auckland location. Quotes from satisfied guests also appear with a link to further feedback.
    • Brochures:

      • An Auckland pocket map features a number of tourist attractions including Rydges Auckland which is available to guests at Reception. A brochure advertising Dans Le Noir (Dining in the Dark) experience includes a QR code to information and booking. Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
      • Rydges Auckland have large signage on their building and red flags visible from the Federal St entrance and Hobson St. Marketing occurs via digital and social media. A letter welcoming guests to Rydges Auckland uses large font, has good colour contrast and promotional photos to advertise experiences available in Auckland or further afield. A calendar informs visitors of events occurring in Auckland.
  • Arriving and Getting In:

    • Bus Stop:

      • Bus stops are located on Victoria Street opposite Sky Tower, approximately 140 metres from Rydges Auckland Federal Street entrance.
      • The bus stops are located on Victoria Street opposite the Sky Tower.
      • The number of the bus stops are 7099, 7100 Victoria Street Opposite Sky Tower.
      • The bus route these bus stops are located on are Inner City Link Britomart, 223, 233, 249 New Lynn, 248 Blockhouse Bay, 246 Wesley, 220 St Lukes, 221 Rosebank Road, 222 Patiki Road, 244 Henderson.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is valet parking available.
      • Charges apply for valet parking.
    • Drop off/pick up zone:

      • A drop off/pick up zone is clearly marked on the Hotel's forecourt area with a kerb ramp connecting to the pavement along the building edge. A bus stop drop-off area roadside opposite the main entrance has a kerb to negotiate.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • The drop off/pick up zone is easy to find and well sign posted.
    • Kerb Side:

      • The kerb side is accessible from the roadside pavement to the forecourt in front of the main entrance providing level access.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The route to Rydges Auckland entrance is accessible. Black bollards include lighting at the top of each to ensure these are visible to drivers and ensure the safety of pedestrians using the pavement along the building edge.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entrance into the site is accessible with level, slip-resistant black tiled pavement. An after-hours push button buzzer is provided on the left of the automatic doors with large red signage. Due to the full length glazing on the front of the building visitors will be seen and attended to by Concierge staff on duty.
      • Entry is via an intercom.
    • Main entrance signage:

      • Both signage and large, pottery pots and greenery direct visitors to the main entrance.
    • Main entrance doorways (this includes gates and turnstiles)

      • Hotel entrance automatic doors open when approached from shallow angles and remain open for longer than 5 seconds to allow sufficient time for all guests to move through comfortably with their luggage.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • Staff at Rydges Hotel are clearly identified by their uniform and name badges. They appear professional, approachable and knowledgeable of the area - things to do and places to eat. Any enquiries, small or large are welcome and staff appear willing to assist. Guests may be supplied with a complimentary umbrella if heading out and it's raining. Staff are aware of slippery floors and roll out a large mat inside the main entrance door.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is information available on DVDs.
      • There is large print information available.
    • Menus:

      • Menus are on large A3 sheets of matte card and use a large black font on white background.
      • A large print menu is available upon request.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • Rydges Hotel is highly accessible with open spaces, wide corridors, doorways, excellent lighting, visual contrast between flooring and walls and directional signage indicating the location of accessible facilities.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage clearly informs visitors of accessible facilities, cafe, restaurant and accessible route to the meeting rooms.
    • Sensory options:

      • Polished floors in the foyer and reception area may be slippery and reflective for some visitors. Good use of natural and artificial lighting, music is played quietly in the restaurant. PA systems are set up in the meeting rooms with technical support available. Good colour contrast throughout especially along the accessible route, in the cafe, restaurant and meeting rooms between furniture and furnishings.
    • Surfaces:

      • Carpet is direct stick throughout and one solid colour. Walls are plain and free of patterns. Lighting levels may be adjusted in meeting rooms and restaurant. A shaggy rug is firmly fixed to the floor and positioned under a table with perching stools in the cafe area.
      • The floor surface covering is plain and clear.
    • Lifts:

      • Three lifts immediately in front of the main entrance. Lifts contain a grab rail on all solid walls. One lift is also a service lift with doors opening front and back.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • Stairs extend diagonally into the foyer area on the left hand side of the main entrance, opposite the lifts. Stair risers are consistent in height and depth and have slip resistant nosings for visibility. Handrails exist on both sides and are continuous along the full length of the stair and landings.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is located on the right hand side of the main entrance with staff in attendance at all times. The counters are at a standing height.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The cafe and restaurant areas have chairs and tables of different heights. Seating includes stools, chairs with back and arm rest support. Restaurant includes buffet with reachable counters and labels on all food items and a la carte menu with 12 point font. Crockery and utensils contrast against colour of table tops. There is good colour contrast throughout, lighting may be dim during night-time dining however may be adjusted if requested.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • Male and Female accessible toilets are available in the foyer area, from the entrance this is on the way to the cafe, restaurant and bar. Good signage directs guests and visitors down a corridor to the toilet facilities.Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • Accessible toilets are provided in the male and female toilet facilities on the Ground Floor.
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Accessible toilet facilities are located in the Male and Female toilet facilities on the ground floor and level 1. Signage directs guests and visitors down a corridor to the toilet facilities near the cafe on the ground floor.One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • One accessible toilet unit available in the Male and Female toilet facilities on the ground floor and level 1
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is +/- 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • 12 accessible accommodation units with Queen size bed and accessible, level access ensuite. Each unit consists of free Wi-Fi, a mini bar, a safe for valuables, an iron and ironing board, a tea/coffee making facility, a fridge and hair dryer. Note there is limited space when opening the wardrobe door. A gym is located on the third floor.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • The television has a portable remote.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a view.
      • Sleeping facilities have good access on the left side of the bed. Lights and telephone are within reach. The digital screen utilises smart-phone technology that allows communication via text with staff from the convenience of your room.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • Tea and coffee making facilities are provided with an electric jug, cups, fridge and mini bar.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The accessible units consist of a combined shower and toilet facility with floor dimensions 1950mm x 2440mm. A portable shower seat is available by request.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Valet dry-cleaning service by arrangement with Rydges staff.
    • Places of assembly, entertainment and recreation:

      • Meeting rooms are on the accessible route. Furniture is moveable to suit your group's requirements. Digital screens display company logos creating a welcoming environment for conferences. Catering and tea/coffee stations are available.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • Designated accessible areas include an open space above the stairs which contains seating of different heights and tables for conference participants to relax during their morning/afternoon tea breaks.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff are regularly trained on the safe evacuation of all guests in the event of an emergency. They have the opportunity to practice this process every 6 months. Staff are aware of access needs of guests at time of room booking or on arrival. Evacuation procedures are displayed in all rooms.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.