Breadcrumbs

Sudima Auckland Airport

Contact Information

Sudima Auckland Airport
18 Airpark Drive, Auckland Airport, Auckland 2022
-36.984932,174.783431
Phone: +64 9 551 8888
Fax: +64 9 257 1484
www.sudimahotels.com

Accessibility Report

Summary

Gold

The Sudima Auckland Airport Hotel is committed to providing comfort, quality, service and convenience to all guests. This is evident in the warm, welcoming service of the team who are passionate about making their services accessible for all people. There are some great accessible features already in place including, seven accessible hotel rooms, and fully accessible conference rooms and facilities.

View the full accessibility report for Sudima Auckland Airport .

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 80%
Vision
Gold 80%
Hearing
Silver 77%
Mobility
Gold 80%
Parents
Gold 80%
Learning & Intellectual
Silver 79%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/auckland
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrasting colours. The accessible features of the hotel are not currently outlined on the website.
      • There is a main information brochure on Sudima Auckland Airport hotel and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
  • Arriving and Getting In:

    • Bus Stop:

      • The most straight forward way to get to the hotel (if needing to use public transport), is to get a bus to the airport, then take the Sudima Hotel shuttle from the airport to the hotel. There are two shuttles which are accessible with ramps into the shuttle. The shuttles are big yellow buses with "Hotel Shuttle" written on the side. This shuttle is complimentary and is shared between four different hotels in the airport area\; Sudima Hotel, Holiday Inn, Grand Chancellor and IBIS. To find out more about the shuttle please call Reception at Sudima Hotel on 0800 783 462.
      • The Bus Stop is located at 26 Airpark Drive
      • The bus stop number is 2041
      • The bus route is located on Airpark Drive near the Richard Pearse Drive entrance
    • Car parking:

      • The four accessible parks are nearest the entrance. All car parking is free.
      • There is accessible car parking.
      • There is valet parking available.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
    • Kerb Side:

      • There is a kerb from the accessible car parks to the pathway, however there are concrete kerb ramps leading up to the pathway which allows smooth, safe access to the entrance of the hotel.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible route to the site is hazard free and easy to navigate.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are ground tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main entrance to the site is on the accessible route and has a level approach. An intercom is available on the right hand side of the main entrance for after-hours arrivals. Concierge staff are visible inside the main entrance.
    • Main entrance signage:

      • The main entrance signage is very large and easily seen. There is an ISA symbol on the main entrance doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doorways are full panel, glass automated doors with visibility markings.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 12 different languages that can be spoken by different staff members. The team at Sudima Auckland Airport speak 12 different languages, including Mandarin, Hindi, Cantonese, Japanese, Korean, Vietnamese, Samoan, Tongan, Maori, Russian, Filipino and French. A touch screen at the Concierge desk near the entrance has QR technology and information on hotel, facilities and sightseeing activities etc.
      • There is information available on DVDs.
      • An information touch screen with information on the facilities and activities etc is located at the Concierge Desk at the main entrance.
    • Menus:

      • The menus for the Visaya Restaurant and Bar are available to view on the Sudima Hotel website, as well as in print version at the Restaurant and in Braille format, available on request.
      • A large print menu is available upon request.
      • There is a braille menu available upon request
      • Descriptive images or icons are used to help show items on the menu.
      • Menus are available in alternative languages.
      • Menus are available in Braille.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site is accessible and mobility devices can easily use all the facilities provided. There are accessible emergency exit stairs when on the upper levels.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage within the site would be difficult to read for those with visual impairments, and assistance may be required by staff to direct the access customer.
    • Sensory options:

      • The hotel is very light and spacious and has a quiet, calm atmosphere. Tactile methods are used at the lift, to identify accessible accommodation units and menus.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • The lobby and restaurant surface consists of glossy cream tiles which can reflect lighting and create a little bit of glare. They could also be slippery when wet, however the hotel use "Slippery When Wet" Signage throughout if needed. The flooring is solid and clutter free, with any mats being securely fixed to the floor. There are no tactile indicators installed on the accessible route.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The 3 lift doors can be seen clearly from the entrance/lobby area although there is currently no signage saying "lifts". The lifts are accessible for those with mobility devices, however those with visual impairments may need assistance. While there are tactile indicators beside each control button within the lift, there are no tactile numbers on the leading edge of the landing doors and there is no audible indicator voice announcement indicating what floor you have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • The only stairs within the hotel are the emergency exit stairs. They are very accessible for those who can use stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible space to the left of the Reception counter which is 735mm high and 1060mm wide. There is an ISA symbol indicating that it is accessible. There is no buzzer or Eftpos machine that can be used in the accessible counter space. However, the Eftpos machine at the main counter (which is 1060mm above ground) can be lengthened over the counter so the access customer can use it. There is a tactile indicator on the Number 5 and the buttons beep audibly when used. To the left wall, adjacent to the counter, there are three flat screen televisions displaying Auckland Airport's international departures and arrivals, as well as world clock times. On the same wall are two computers for guests to use to connect to the internet. There are no accessible features enabled on the computers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There are no doors connecting the Visaya Restaurant and Bar to the lobby/reception area. There is an open space where customers will see chairs and tables etc, however no signage indicating where it is. The Bar and Restaurant is a connected and shared space without doors, but there is a dividing wall that separates the two spaces slightly (no doors). There are different types of seating and tables within the restaurant/bar space, from lounge chairs and low tables, to dining chairs and dining tables (760mm above the ground) which makes it accessible for many people to use. There are two televisions in the bar area for sports games etc. The restaurant has buffet and set menu style dining. The buffet tables are 900mm above the ground. " There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souvenirs available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space. " The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to be changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
      • Staff are identifiable with a uniform or name badge.
      • The accessible toilet is a shared gender private toilet located in the lobby down a corridor to the right of the main reception counter. There is a large, silver ISA symbol on the door which can be easily seen. There is no baby change station available in the accessible toilet. The toilet seat lid does not lean back beyond vertical and the washbasin is not reachable from the toilet seat.
      • There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souviners available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space.
      • There is a large accessible changing room provided.
      • The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
    • Accessible Toilets:

      • A baby change station is available in the changing rooms opposite the swimming pool and gymnasium on the ground floor.
      • On the right hand side of the reception counter in the lobby, down a corridor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are seven identical accessible rooms located on each level within the hotel. The accessible room on the executive level (Level 6) has a few extra features which are: The King size bed can be split to make two single beds, a Mini Fridge, Plunger Coffee and a Robe & Slippers. Level one has two accessible rooms which are the nearest rooms to the lobby. Each subsequent level has one accessible room each and is the third room on the right from the lift. Each room has the ISA symbol displayed at the entrance. The beds in the accessible rooms are King Size, however the king size bed in the accessible room on level 6 can be split to make two single beds. Assistive rental equipment for the bathroom may be arranged prior to arrival, contact customer service staff for assistance.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • Extra pillows and blankets can be requested at reception. There is no extra storage within the room for mobility devices.
    • Kitchen Facilities:

      • Tea and coffee making facilities are available in each accessible room. There is no mini bar or fridge (fridge only available in accessible room on level 6). Water for the hot water jug must be obtained from the bathroom tap.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom in the accessible units are a combined toilet/shower space which are reasonably accessible and are spacious. The shower is accessible with no lips or walls. There is a fold up bath seat, size 800 x 450mm and a 90 degree grab rail under the shower mixer. The toilets are accessible but do not have a vertical back rest and the washbasin cannot be accessed from the toilet. There is no emergency call button available.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • There are two dryers and two washing machines available for use. The cost of a cycle is $3 and laundry powder costs $2. The Laundry powder dispenser is very high off the ground (above 1200mm) and would be difficult for someone with a mobility device to use. There are two chairs in the laundry available.
      • Controls for using the washing machine are within a reachable range.
    • Places of assembly, entertainment and recreation:

      • There are five Conference rooms available at the hotel. The Pavilion is the largest room which can hold up to 375 people, and can also be split into three smaller rooms which hold up to 130 people each. Boardroom 1 can hold up to 25 people or 40 people when opening up to a connecting lounge. There are two other rooms called the Montgomery rooms which can have up to 40 people. Each room can be changed to suit various styles from Theatre to Boardroom configurations. The rooms are all accessible, with adjustable lighting, sound and furniture. The Pavilion is the only conference room with access to an accessible toilet on the same level (being on level 1). The other conference rooms do not have direct access to an accessible toilet and guests must go to level 1 to use the accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a designated smoking area outside to the right of the entrance, and it is accessible with good seating. There is a grassed area for support animals near the Pavilion conference room.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a heated pool located near in the lobby near reception and is a large swimming pool 1.2 metres deep. There is a ladder with rails to assist guests into the pool. There is no hoist currently available or an accessible toilet within the pool facility.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Emergency exits are not accessible for those who cannot access stairs. There is an evacuation plan in place for the access customer to wait at the top of the stairwell until the fire brigade arrives. There are no visual fire alarms but staff have been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency. A vibrating pillow is provided to Deaf or hearing impaired guests to be notified during an overnight emergency evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/auckland
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrasting colours. The accessible features of the hotel are not currently outlined on the website.
      • There is a main information brochure on Sudima Auckland Airport hotel and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
  • Arriving and Getting In:

    • Bus Stop:

      • The most straight forward way to get to the hotel (if needing to use public transport), is to get a bus to the airport, then take the Sudima Hotel shuttle from the airport to the hotel. There are two shuttles which are accessible with ramps into the shuttle. The shuttles are big yellow buses with "Hotel Shuttle" written on the side. This shuttle is complimentary and is shared between four different hotels in the airport area\; Sudima Hotel, Holiday Inn, Grand Chancellor and IBIS. To find out more about the shuttle please call Reception at Sudima Hotel on 0800 783 462.
      • The Bus Stop is located at 26 Airpark Drive
      • The bus stop number is 2041
      • The bus route is located on Airpark Drive near the Richard Pearse Drive entrance
    • Car parking:

      • The four accessible parks are nearest the entrance. All car parking is free.
      • There is valet parking available.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
    • Kerb Side:

      • There is a kerb from the accessible car parks to the pathway, however there are concrete kerb ramps leading up to the pathway which allows smooth, safe access to the entrance of the hotel.
    • The identified accessible route to the site:

      • The accessible route to the site is hazard free and easy to navigate.
    • The main entrance into the site:

      • The main entrance to the site is on the accessible route and has a level approach. An intercom is available on the right hand side of the main entrance for after-hours arrivals. Concierge staff are visible inside the main entrance.
      • Entry is via an intercom.
      • The intercom includes written instructions to text a number upon arrival.
    • Main entrance signage:

      • The main entrance signage is very large and easily seen. There is an ISA symbol on the main entrance doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doorways are full panel, glass automated doors with visibility markings.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 12 different languages that can be spoken by different staff members. The team at Sudima Auckland Airport speak 12 different languages, including Mandarin, Hindi, Cantonese, Japanese, Korean, Vietnamese, Samoan, Tongan, Maori, Russian, Filipino and French. A touch screen at the Concierge desk near the entrance has QR technology and information on hotel, facilities and sightseeing activities etc.
      • There is information available on DVDs.
      • Information can be sent out via email.
      • An information touch screen with information on the facilities and activities etc is located at the Concierge Desk at the main entrance.
    • Menus:

      • The menus for the Visaya Restaurant and Bar are available to view on the Sudima Hotel website, as well as in print version at the Restaurant and in Braille format, available on request.
      • Menus are available in alternative languages.
      • Menus are available in Braille.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site is accessible and mobility devices can easily use all the facilities provided. There are accessible emergency exit stairs when on the upper levels.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage within the site would be difficult to read for those with visual impairments, and assistance may be required by staff to direct the access customer.
    • Sensory options:

      • The hotel is very light and spacious and has a quiet, calm atmosphere. Tactile methods are used at the lift, to identify accessible accommodation units and menus.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • The lobby and restaurant surface consists of glossy cream tiles which can reflect lighting and create a little bit of glare. They could also be slippery when wet, however the hotel use "Slippery When Wet" Signage throughout if needed. The flooring is solid and clutter free, with any mats being securely fixed to the floor. There are no tactile indicators installed on the accessible route.
    • Lifts:

      • The 3 lift doors can be seen clearly from the entrance/lobby area although there is currently no signage saying "lifts". The lifts are accessible for those with mobility devices, however those with visual impairments may need assistance. While there are tactile indicators beside each control button within the lift, there are no tactile numbers on the leading edge of the landing doors and there is no audible indicator voice announcement indicating what floor you have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs within the hotel are the emergency exit stairs. They are very accessible for those who can use stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible space to the left of the Reception counter which is 735mm high and 1060mm wide. There is an ISA symbol indicating that it is accessible. There is no buzzer or Eftpos machine that can be used in the accessible counter space. However, the Eftpos machine at the main counter (which is 1060mm above ground) can be lengthened over the counter so the access customer can use it. There is a tactile indicator on the Number 5 and the buttons beep audibly when used. To the left wall, adjacent to the counter, there are three flat screen televisions displaying Auckland Airport's international departures and arrivals, as well as world clock times. On the same wall are two computers for guests to use to connect to the internet. There are no accessible features enabled on the computers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There are no doors connecting the Visaya Restaurant and Bar to the lobby/reception area. There is an open space where customers will see chairs and tables etc, however no signage indicating where it is. The Bar and Restaurant is a connected and shared space without doors, but there is a dividing wall that separates the two spaces slightly (no doors). There are different types of seating and tables within the restaurant/bar space, from lounge chairs and low tables, to dining chairs and dining tables (760mm above the ground) which makes it accessible for many people to use. There are two televisions in the bar area for sports games etc. The restaurant has buffet and set menu style dining. The buffet tables are 900mm above the ground. " There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souvenirs available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space. " The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to be changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
      • The accessible toilet is a shared gender private toilet located in the lobby down a corridor to the right of the main reception counter. There is a large, silver ISA symbol on the door which can be easily seen. There is no baby change station available in the accessible toilet. The toilet seat lid does not lean back beyond vertical and the washbasin is not reachable from the toilet seat.
      • There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souviners available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space.
      • There is a large accessible changing room provided.
      • The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
    • Accessible Toilets:

      • A baby change station is available in the changing rooms opposite the swimming pool and gymnasium on the ground floor.
      • On the right hand side of the reception counter in the lobby, down a corridor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are seven identical accessible rooms located on each level within the hotel. The accessible room on the executive level (Level 6) has a few extra features which are: The King size bed can be split to make two single beds, a Mini Fridge, Plunger Coffee and a Robe & Slippers. Level one has two accessible rooms which are the nearest rooms to the lobby. Each subsequent level has one accessible room each and is the third room on the right from the lift. Each room has the ISA symbol displayed at the entrance. The beds in the accessible rooms are King Size, however the king size bed in the accessible room on level 6 can be split to make two single beds. Assistive rental equipment for the bathroom may be arranged prior to arrival, contact customer service staff for assistance.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a vibrating alarm clock available upon request.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There is a vibrating pillow available upon request.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • Extra pillows and blankets can be requested at reception. There is no extra storage within the room for mobility devices.
      • There is a vibration pillow, that could be used as an alert available upon request.
    • Kitchen Facilities:

      • Tea and coffee making facilities are available in each accessible room. There is no mini bar or fridge (fridge only available in accessible room on level 6). Water for the hot water jug must be obtained from the bathroom tap.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom in the accessible units are a combined toilet/shower space which are reasonably accessible and are spacious. The shower is accessible with no lips or walls. There is a fold up bath seat, size 800 x 450mm and a 90 degree grab rail under the shower mixer. The toilets are accessible but do not have a vertical back rest and the washbasin cannot be accessed from the toilet. There is no emergency call button available.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • There are two dryers and two washing machines available for use. The cost of a cycle is $3 and laundry powder costs $2. The Laundry powder dispenser is very high off the ground (above 1200mm) and would be difficult for someone with a mobility device to use. There are two chairs in the laundry available.
      • Controls for using the washing machine are within a reachable range.
    • Places of assembly, entertainment and recreation:

      • There are five Conference rooms available at the hotel. The Pavilion is the largest room which can hold up to 375 people, and can also be split into three smaller rooms which hold up to 130 people each. Boardroom 1 can hold up to 25 people or 40 people when opening up to a connecting lounge. There are two other rooms called the Montgomery rooms which can have up to 40 people. Each room can be changed to suit various styles from Theatre to Boardroom configurations. The rooms are all accessible, with adjustable lighting, sound and furniture. The Pavilion is the only conference room with access to an accessible toilet on the same level (being on level 1). The other conference rooms do not have direct access to an accessible toilet and guests must go to level 1 to use the accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • There is a designated smoking area outside to the right of the entrance, and it is accessible with good seating. There is a grassed area for support animals near the Pavilion conference room.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a heated pool located near in the lobby near reception and is a large swimming pool 1.2 metres deep. There is a ladder with rails to assist guests into the pool. There is no hoist currently available or an accessible toilet within the pool facility.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Emergency exits are not accessible for those who cannot access stairs. There is an evacuation plan in place for the access customer to wait at the top of the stairwell until the fire brigade arrives. There are no visual fire alarms but staff have been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency. A vibrating pillow is provided to Deaf or hearing impaired guests to be notified during an overnight emergency evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/auckland
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrasting colours. The accessible features of the hotel are not currently outlined on the website.
      • There is a main information brochure on Sudima Auckland Airport hotel and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
  • Arriving and Getting In:

    • Bus Stop:

      • The most straight forward way to get to the hotel (if needing to use public transport), is to get a bus to the airport, then take the Sudima Hotel shuttle from the airport to the hotel. There are two shuttles which are accessible with ramps into the shuttle. The shuttles are big yellow buses with "Hotel Shuttle" written on the side. This shuttle is complimentary and is shared between four different hotels in the airport area\; Sudima Hotel, Holiday Inn, Grand Chancellor and IBIS. To find out more about the shuttle please call Reception at Sudima Hotel on 0800 783 462.
      • The Bus Stop is located at 26 Airpark Drive
      • The bus stop number is 2041
      • The bus route is located on Airpark Drive near the Richard Pearse Drive entrance
    • Car parking:

      • The four accessible parks are nearest the entrance. All car parking is free.
      • There is accessible car parking.
      • There is valet parking available.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
    • Kerb Side:

      • There is a kerb from the accessible car parks to the pathway, however there are concrete kerb ramps leading up to the pathway which allows smooth, safe access to the entrance of the hotel.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible route to the site is hazard free and easy to navigate.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance to the site is on the accessible route and has a level approach. An intercom is available on the right hand side of the main entrance for after-hours arrivals. Concierge staff are visible inside the main entrance.
    • Main entrance signage:

      • The main entrance signage is very large and easily seen. There is an ISA symbol on the main entrance doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doorways are full panel, glass automated doors with visibility markings.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • The Wheelchair is Self-propelling with an 18 inch seat width and in good condition
      • Car seats for small children.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 12 different languages that can be spoken by different staff members. The team at Sudima Auckland Airport speak 12 different languages, including Mandarin, Hindi, Cantonese, Japanese, Korean, Vietnamese, Samoan, Tongan, Maori, Russian, Filipino and French. A touch screen at the Concierge desk near the entrance has QR technology and information on hotel, facilities and sightseeing activities etc.
      • An information touch screen with information on the facilities and activities etc is located at the Concierge Desk at the main entrance.
    • Menus:

      • The menus for the Visaya Restaurant and Bar are available to view on the Sudima Hotel website, as well as in print version at the Restaurant and in Braille format, available on request.
      • Menus are available in alternative languages.
      • Menus are available in Braille.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site is accessible and mobility devices can easily use all the facilities provided. There are accessible emergency exit stairs when on the upper levels.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage within the site would be difficult to read for those with visual impairments, and assistance may be required by staff to direct the access customer.
    • Sensory options:

      • The hotel is very light and spacious and has a quiet, calm atmosphere. Tactile methods are used at the lift, to identify accessible accommodation units and menus.
    • Surfaces:

      • The lobby and restaurant surface consists of glossy cream tiles which can reflect lighting and create a little bit of glare. They could also be slippery when wet, however the hotel use "Slippery When Wet" Signage throughout if needed. The flooring is solid and clutter free, with any mats being securely fixed to the floor. There are no tactile indicators installed on the accessible route.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The 3 lift doors can be seen clearly from the entrance/lobby area although there is currently no signage saying "lifts". The lifts are accessible for those with mobility devices, however those with visual impairments may need assistance. While there are tactile indicators beside each control button within the lift, there are no tactile numbers on the leading edge of the landing doors and there is no audible indicator voice announcement indicating what floor you have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs within the hotel are the emergency exit stairs. They are very accessible for those who can use stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible space to the left of the Reception counter which is 735mm high and 1060mm wide. There is an ISA symbol indicating that it is accessible. There is no buzzer or Eftpos machine that can be used in the accessible counter space. However, the Eftpos machine at the main counter (which is 1060mm above ground) can be lengthened over the counter so the access customer can use it. There is a tactile indicator on the Number 5 and the buttons beep audibly when used. To the left wall, adjacent to the counter, there are three flat screen televisions displaying Auckland Airport's international departures and arrivals, as well as world clock times. On the same wall are two computers for guests to use to connect to the internet. There are no accessible features enabled on the computers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Self service items can be reached from a seated position
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There are no doors connecting the Visaya Restaurant and Bar to the lobby/reception area. There is an open space where customers will see chairs and tables etc, however no signage indicating where it is. The Bar and Restaurant is a connected and shared space without doors, but there is a dividing wall that separates the two spaces slightly (no doors). There are different types of seating and tables within the restaurant/bar space, from lounge chairs and low tables, to dining chairs and dining tables (760mm above the ground) which makes it accessible for many people to use. There are two televisions in the bar area for sports games etc. The restaurant has buffet and set menu style dining. The buffet tables are 900mm above the ground. " There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souvenirs available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space. " The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to be changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
      • Staff are identifiable with a uniform or name badge.
      • The accessible toilet is a shared gender private toilet located in the lobby down a corridor to the right of the main reception counter. There is a large, silver ISA symbol on the door which can be easily seen. There is no baby change station available in the accessible toilet. The toilet seat lid does not lean back beyond vertical and the washbasin is not reachable from the toilet seat.
      • There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souviners available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space.
      • The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
      • There is a large accessible changing room provided.
    • Accessible Toilets:

      • A baby change station is available in the changing rooms opposite the swimming pool and gymnasium on the ground floor.
      • On the right hand side of the reception counter in the lobby, down a corridor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Accommodation Unit:

      • There are seven identical accessible rooms located on each level within the hotel. The accessible room on the executive level (Level 6) has a few extra features which are: The King size bed can be split to make two single beds, a Mini Fridge, Plunger Coffee and a Robe & Slippers. Level one has two accessible rooms which are the nearest rooms to the lobby. Each subsequent level has one accessible room each and is the third room on the right from the lift. Each room has the ISA symbol displayed at the entrance. The beds in the accessible rooms are King Size, however the king size bed in the accessible room on level 6 can be split to make two single beds. Assistive rental equipment for the bathroom may be arranged prior to arrival, contact customer service staff for assistance.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a wheeled shower/toilet chair available upon request.
      • There is a free standing shower/stool available upon request.
      • There is a bath board/seat available upon request.
      • There is a toilet raiser available upon request.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • Extra pillows and blankets can be requested at reception. There is no extra storage within the room for mobility devices.
      • The height of the bed is fixed and can't be raised or lowered.
      • The height of the bed is 640mm high
      • The television can be viewed from the bed.
      • There is a storage area for mobility aids.
    • Kitchen Facilities:

      • Tea and coffee making facilities are available in each accessible room. There is no mini bar or fridge (fridge only available in accessible room on level 6). Water for the hot water jug must be obtained from the bathroom tap.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom in the accessible units are a combined toilet/shower space which are reasonably accessible and are spacious. The shower is accessible with no lips or walls. There is a fold up bath seat, size 800 x 450mm and a 90 degree grab rail under the shower mixer. The toilets are accessible but do not have a vertical back rest and the washbasin cannot be accessed from the toilet. There is no emergency call button available.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • There are two dryers and two washing machines available for use. The cost of a cycle is $3 and laundry powder costs $2. The Laundry powder dispenser is very high off the ground (above 1200mm) and would be difficult for someone with a mobility device to use. There are two chairs in the laundry available.
      • Controls for using the washing machine are within a reachable range.
    • Places of assembly, entertainment and recreation:

      • There are five Conference rooms available at the hotel. The Pavilion is the largest room which can hold up to 375 people, and can also be split into three smaller rooms which hold up to 130 people each. Boardroom 1 can hold up to 25 people or 40 people when opening up to a connecting lounge. There are two other rooms called the Montgomery rooms which can have up to 40 people. Each room can be changed to suit various styles from Theatre to Boardroom configurations. The rooms are all accessible, with adjustable lighting, sound and furniture. The Pavilion is the only conference room with access to an accessible toilet on the same level (being on level 1). The other conference rooms do not have direct access to an accessible toilet and guests must go to level 1 to use the accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a designated smoking area outside to the right of the entrance, and it is accessible with good seating. There is a grassed area for support animals near the Pavilion conference room.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a heated pool located near in the lobby near reception and is a large swimming pool 1.2 metres deep. There is a ladder with rails to assist guests into the pool. There is no hoist currently available or an accessible toilet within the pool facility.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Emergency exits are not accessible for those who cannot access stairs. There is an evacuation plan in place for the access customer to wait at the top of the stairwell until the fire brigade arrives. There are no visual fire alarms but staff have been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency. A vibrating pillow is provided to Deaf or hearing impaired guests to be notified during an overnight emergency evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/auckland
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrasting colours. The accessible features of the hotel are not currently outlined on the website.
      • There is a main information brochure on Sudima Auckland Airport hotel and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
  • Arriving and Getting In:

    • Bus Stop:

      • The most straight forward way to get to the hotel (if needing to use public transport), is to get a bus to the airport, then take the Sudima Hotel shuttle from the airport to the hotel. There are two shuttles which are accessible with ramps into the shuttle. The shuttles are big yellow buses with "Hotel Shuttle" written on the side. This shuttle is complimentary and is shared between four different hotels in the airport area\; Sudima Hotel, Holiday Inn, Grand Chancellor and IBIS. To find out more about the shuttle please call Reception at Sudima Hotel on 0800 783 462.
      • The Bus Stop is located at 26 Airpark Drive
      • The bus stop number is 2041
      • The bus route is located on Airpark Drive near the Richard Pearse Drive entrance
    • Car parking:

      • The four accessible parks are nearest the entrance. All car parking is free.
      • There is valet parking available.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
    • Kerb Side:

      • There is a kerb from the accessible car parks to the pathway, however there are concrete kerb ramps leading up to the pathway which allows smooth, safe access to the entrance of the hotel.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible route to the site is hazard free and easy to navigate.
    • The main entrance into the site:

      • The main entrance to the site is on the accessible route and has a level approach. An intercom is available on the right hand side of the main entrance for after-hours arrivals. Concierge staff are visible inside the main entrance.
    • Main entrance signage:

      • The main entrance signage is very large and easily seen. There is an ISA symbol on the main entrance doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doorways are full panel, glass automated doors with visibility markings.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • The Wheelchair is Self-propelling with an 18 inch seat width and in good condition
      • Car seats for small children.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 12 different languages that can be spoken by different staff members. The team at Sudima Auckland Airport speak 12 different languages, including Mandarin, Hindi, Cantonese, Japanese, Korean, Vietnamese, Samoan, Tongan, Maori, Russian, Filipino and French. A touch screen at the Concierge desk near the entrance has QR technology and information on hotel, facilities and sightseeing activities etc.
      • An information touch screen with information on the facilities and activities etc is located at the Concierge Desk at the main entrance.
    • Menus:

      • The menus for the Visaya Restaurant and Bar are available to view on the Sudima Hotel website, as well as in print version at the Restaurant and in Braille format, available on request.
      • Menus are available in alternative languages.
      • Menus are available in Braille.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site is accessible and mobility devices can easily use all the facilities provided. There are accessible emergency exit stairs when on the upper levels.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage within the site would be difficult to read for those with visual impairments, and assistance may be required by staff to direct the access customer.
    • Sensory options:

      • The hotel is very light and spacious and has a quiet, calm atmosphere. Tactile methods are used at the lift, to identify accessible accommodation units and menus.
    • Surfaces:

      • The lobby and restaurant surface consists of glossy cream tiles which can reflect lighting and create a little bit of glare. They could also be slippery when wet, however the hotel use "Slippery When Wet" Signage throughout if needed. The flooring is solid and clutter free, with any mats being securely fixed to the floor. There are no tactile indicators installed on the accessible route.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The 3 lift doors can be seen clearly from the entrance/lobby area although there is currently no signage saying "lifts". The lifts are accessible for those with mobility devices, however those with visual impairments may need assistance. While there are tactile indicators beside each control button within the lift, there are no tactile numbers on the leading edge of the landing doors and there is no audible indicator voice announcement indicating what floor you have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs within the hotel are the emergency exit stairs. They are very accessible for those who can use stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible space to the left of the Reception counter which is 735mm high and 1060mm wide. There is an ISA symbol indicating that it is accessible. There is no buzzer or Eftpos machine that can be used in the accessible counter space. However, the Eftpos machine at the main counter (which is 1060mm above ground) can be lengthened over the counter so the access customer can use it. There is a tactile indicator on the Number 5 and the buttons beep audibly when used. To the left wall, adjacent to the counter, there are three flat screen televisions displaying Auckland Airport's international departures and arrivals, as well as world clock times. On the same wall are two computers for guests to use to connect to the internet. There are no accessible features enabled on the computers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Highchairs/booster seats are available for children.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • There are no doors connecting the Visaya Restaurant and Bar to the lobby/reception area. There is an open space where customers will see chairs and tables etc, however no signage indicating where it is. The Bar and Restaurant is a connected and shared space without doors, but there is a dividing wall that separates the two spaces slightly (no doors). There are different types of seating and tables within the restaurant/bar space, from lounge chairs and low tables, to dining chairs and dining tables (760mm above the ground) which makes it accessible for many people to use. There are two televisions in the bar area for sports games etc. The restaurant has buffet and set menu style dining. The buffet tables are 900mm above the ground. " There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souvenirs available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space. " The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to be changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
      • Staff are identifiable with a uniform or name badge.
      • The accessible toilet is a shared gender private toilet located in the lobby down a corridor to the right of the main reception counter. There is a large, silver ISA symbol on the door which can be easily seen. There is no baby change station available in the accessible toilet. The toilet seat lid does not lean back beyond vertical and the washbasin is not reachable from the toilet seat.
      • There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souviners available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space.
      • There is a large accessible changing room provided.
      • The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
    • Accessible Toilets:

      • A baby change station is available in the changing rooms opposite the swimming pool and gymnasium on the ground floor.
      • On the right hand side of the reception counter in the lobby, down a corridor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are seven identical accessible rooms located on each level within the hotel. The accessible room on the executive level (Level 6) has a few extra features which are: The King size bed can be split to make two single beds, a Mini Fridge, Plunger Coffee and a Robe & Slippers. Level one has two accessible rooms which are the nearest rooms to the lobby. Each subsequent level has one accessible room each and is the third room on the right from the lift. Each room has the ISA symbol displayed at the entrance. The beds in the accessible rooms are King Size, however the king size bed in the accessible room on level 6 can be split to make two single beds. Assistive rental equipment for the bathroom may be arranged prior to arrival, contact customer service staff for assistance.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • Extra pillows and blankets can be requested at reception. There is no extra storage within the room for mobility devices.
    • Kitchen Facilities:

      • Tea and coffee making facilities are available in each accessible room. There is no mini bar or fridge (fridge only available in accessible room on level 6). Water for the hot water jug must be obtained from the bathroom tap.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom in the accessible units are a combined toilet/shower space which are reasonably accessible and are spacious. The shower is accessible with no lips or walls. There is a fold up bath seat, size 800 x 450mm and a 90 degree grab rail under the shower mixer. The toilets are accessible but do not have a vertical back rest and the washbasin cannot be accessed from the toilet. There is no emergency call button available.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • There are two dryers and two washing machines available for use. The cost of a cycle is $3 and laundry powder costs $2. The Laundry powder dispenser is very high off the ground (above 1200mm) and would be difficult for someone with a mobility device to use. There are two chairs in the laundry available.
      • Controls for using the washing machine are within a reachable range.
    • Places of assembly, entertainment and recreation:

      • There are five Conference rooms available at the hotel. The Pavilion is the largest room which can hold up to 375 people, and can also be split into three smaller rooms which hold up to 130 people each. Boardroom 1 can hold up to 25 people or 40 people when opening up to a connecting lounge. There are two other rooms called the Montgomery rooms which can have up to 40 people. Each room can be changed to suit various styles from Theatre to Boardroom configurations. The rooms are all accessible, with adjustable lighting, sound and furniture. The Pavilion is the only conference room with access to an accessible toilet on the same level (being on level 1). The other conference rooms do not have direct access to an accessible toilet and guests must go to level 1 to use the accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a designated smoking area outside to the right of the entrance, and it is accessible with good seating. There is a grassed area for support animals near the Pavilion conference room.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a heated pool located near in the lobby near reception and is a large swimming pool 1.2 metres deep. There is a ladder with rails to assist guests into the pool. There is no hoist currently available or an accessible toilet within the pool facility.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Emergency exits are not accessible for those who cannot access stairs. There is an evacuation plan in place for the access customer to wait at the top of the stairwell until the fire brigade arrives. There are no visual fire alarms but staff have been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency. A vibrating pillow is provided to Deaf or hearing impaired guests to be notified during an overnight emergency evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/auckland
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is easy to navigate with good contrasting colours. The accessible features of the hotel are not currently outlined on the website.
      • There is a main information brochure on Sudima Auckland Airport hotel and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
  • Arriving and Getting In:

    • Bus Stop:

      • The most straight forward way to get to the hotel (if needing to use public transport), is to get a bus to the airport, then take the Sudima Hotel shuttle from the airport to the hotel. There are two shuttles which are accessible with ramps into the shuttle. The shuttles are big yellow buses with "Hotel Shuttle" written on the side. This shuttle is complimentary and is shared between four different hotels in the airport area\; Sudima Hotel, Holiday Inn, Grand Chancellor and IBIS. To find out more about the shuttle please call Reception at Sudima Hotel on 0800 783 462.
      • The Bus Stop is located at 26 Airpark Drive
      • The bus stop number is 2041
      • The bus route is located on Airpark Drive near the Richard Pearse Drive entrance
    • Car parking:

      • The four accessible parks are nearest the entrance. All car parking is free.
      • There is valet parking available.
    • Drop off/pick up zone:

      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
    • Kerb Side:

      • There is a kerb from the accessible car parks to the pathway, however there are concrete kerb ramps leading up to the pathway which allows smooth, safe access to the entrance of the hotel.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible route to the site is hazard free and easy to navigate.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main entrance to the site is on the accessible route and has a level approach. An intercom is available on the right hand side of the main entrance for after-hours arrivals. Concierge staff are visible inside the main entrance.
      • Entry is via an intercom.
      • The intercom includes written instructions to text a number upon arrival.
    • Main entrance signage:

      • The main entrance signage is very large and easily seen. There is an ISA symbol on the main entrance doors.
    • Main entrance doorways (this includes gates and turnstiles)

      • The entrance doorways are full panel, glass automated doors with visibility markings.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are 12 different languages that can be spoken by different staff members. The team at Sudima Auckland Airport speak 12 different languages, including Mandarin, Hindi, Cantonese, Japanese, Korean, Vietnamese, Samoan, Tongan, Maori, Russian, Filipino and French. A touch screen at the Concierge desk near the entrance has QR technology and information on hotel, facilities and sightseeing activities etc.
      • There is information available on DVDs.
      • An information touch screen with information on the facilities and activities etc is located at the Concierge Desk at the main entrance.
    • Menus:

      • The menus for the Visaya Restaurant and Bar are available to view on the Sudima Hotel website, as well as in print version at the Restaurant and in Braille format, available on request.
      • A large print menu is available upon request.
      • Descriptive images or icons are used to help show items on the menu.
      • Menus are available in alternative languages.
      • Menus are available in Braille.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site is accessible and mobility devices can easily use all the facilities provided. There are accessible emergency exit stairs when on the upper levels.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The signage within the site would be difficult to read for those with visual impairments, and assistance may be required by staff to direct the access customer.
    • Sensory options:

      • The hotel is very light and spacious and has a quiet, calm atmosphere. Tactile methods are used at the lift, to identify accessible accommodation units and menus.
    • Surfaces:

      • The lobby and restaurant surface consists of glossy cream tiles which can reflect lighting and create a little bit of glare. They could also be slippery when wet, however the hotel use "Slippery When Wet" Signage throughout if needed. The flooring is solid and clutter free, with any mats being securely fixed to the floor. There are no tactile indicators installed on the accessible route.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The 3 lift doors can be seen clearly from the entrance/lobby area although there is currently no signage saying "lifts". The lifts are accessible for those with mobility devices, however those with visual impairments may need assistance. While there are tactile indicators beside each control button within the lift, there are no tactile numbers on the leading edge of the landing doors and there is no audible indicator voice announcement indicating what floor you have reached.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs within the hotel are the emergency exit stairs. They are very accessible for those who can use stairs.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is an accessible space to the left of the Reception counter which is 735mm high and 1060mm wide. There is an ISA symbol indicating that it is accessible. There is no buzzer or Eftpos machine that can be used in the accessible counter space. However, the Eftpos machine at the main counter (which is 1060mm above ground) can be lengthened over the counter so the access customer can use it. There is a tactile indicator on the Number 5 and the buttons beep audibly when used. To the left wall, adjacent to the counter, there are three flat screen televisions displaying Auckland Airport's international departures and arrivals, as well as world clock times. On the same wall are two computers for guests to use to connect to the internet. There are no accessible features enabled on the computers.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • There are no doors connecting the Visaya Restaurant and Bar to the lobby/reception area. There is an open space where customers will see chairs and tables etc, however no signage indicating where it is. The Bar and Restaurant is a connected and shared space without doors, but there is a dividing wall that separates the two spaces slightly (no doors). There are different types of seating and tables within the restaurant/bar space, from lounge chairs and low tables, to dining chairs and dining tables (760mm above the ground) which makes it accessible for many people to use. There are two televisions in the bar area for sports games etc. The restaurant has buffet and set menu style dining. The buffet tables are 900mm above the ground. " There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souvenirs available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space. " The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to be changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
      • The accessible toilet is a shared gender private toilet located in the lobby down a corridor to the right of the main reception counter. There is a large, silver ISA symbol on the door which can be easily seen. There is no baby change station available in the accessible toilet. The toilet seat lid does not lean back beyond vertical and the washbasin is not reachable from the toilet seat.
      • There is a small cubbyhole in the lobby to the left of the reception counter, which has New Zealand soaps and souviners available for purchase. These are to be purchased at the main reception counter. There is no signage indicating a name or direction of the retail space.
      • There is a large accessible changing room provided.
      • The changing rooms are located down a corridor to the left of the main reception counter in the lobby. While the space is big enough to changed for those using mobility devices, the toilet and two showers available are not accessible. The changing room area has a low bench seat 50mm above the ground, with changing hooks very high at 1750mm above ground.
    • Accessible Toilets:

      • A baby change station is available in the changing rooms opposite the swimming pool and gymnasium on the ground floor.
      • On the right hand side of the reception counter in the lobby, down a corridor.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are seven identical accessible rooms located on each level within the hotel. The accessible room on the executive level (Level 6) has a few extra features which are: The King size bed can be split to make two single beds, a Mini Fridge, Plunger Coffee and a Robe & Slippers. Level one has two accessible rooms which are the nearest rooms to the lobby. Each subsequent level has one accessible room each and is the third room on the right from the lift. Each room has the ISA symbol displayed at the entrance. The beds in the accessible rooms are King Size, however the king size bed in the accessible room on level 6 can be split to make two single beds. Assistive rental equipment for the bathroom may be arranged prior to arrival, contact customer service staff for assistance.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • Extra pillows and blankets can be requested at reception. There is no extra storage within the room for mobility devices.
    • Kitchen Facilities:

      • Tea and coffee making facilities are available in each accessible room. There is no mini bar or fridge (fridge only available in accessible room on level 6). Water for the hot water jug must be obtained from the bathroom tap.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom in the accessible units are a combined toilet/shower space which are reasonably accessible and are spacious. The shower is accessible with no lips or walls. There is a fold up bath seat, size 800 x 450mm and a 90 degree grab rail under the shower mixer. The toilets are accessible but do not have a vertical back rest and the washbasin cannot be accessed from the toilet. There is no emergency call button available.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • There are two dryers and two washing machines available for use. The cost of a cycle is $3 and laundry powder costs $2. The Laundry powder dispenser is very high off the ground (above 1200mm) and would be difficult for someone with a mobility device to use. There are two chairs in the laundry available.
      • Controls for using the washing machine are within a reachable range.
    • Places of assembly, entertainment and recreation:

      • There are five Conference rooms available at the hotel. The Pavilion is the largest room which can hold up to 375 people, and can also be split into three smaller rooms which hold up to 130 people each. Boardroom 1 can hold up to 25 people or 40 people when opening up to a connecting lounge. There are two other rooms called the Montgomery rooms which can have up to 40 people. Each room can be changed to suit various styles from Theatre to Boardroom configurations. The rooms are all accessible, with adjustable lighting, sound and furniture. The Pavilion is the only conference room with access to an accessible toilet on the same level (being on level 1). The other conference rooms do not have direct access to an accessible toilet and guests must go to level 1 to use the accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is a designated smoking area outside to the right of the entrance, and it is accessible with good seating. There is a grassed area for support animals near the Pavilion conference room.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • There is a heated pool located near in the lobby near reception and is a large swimming pool 1.2 metres deep. There is a ladder with rails to assist guests into the pool. There is no hoist currently available or an accessible toilet within the pool facility.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
  • Getting out safely:

      • Emergency exits are not accessible for those who cannot access stairs. There is an evacuation plan in place for the access customer to wait at the top of the stairwell until the fire brigade arrives. There are no visual fire alarms but staff have been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency. A vibrating pillow is provided to Deaf or hearing impaired guests to be notified during an overnight emergency evacuation.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.