Breadcrumbs

Sudima Christchurch Airport Hotel

Contact Information

Sudima Christchurch Airport Hotel
550 Memorial Avenue, Christchurch 8053
-43.489945,172.545754
Phone: 03 358 3139
Fax: 03 358 3029
www.sudimahotels.com

Accessibility Report

Summary

Gold

The Sudima Hotel Christchurch Airport is situated on the corner of Memorial Avenue and Orchard Road, 600 meters from Christchurch Airport, with access from eastbound traffic lanes on Memorial Avenue and both lanes on Orchard Road. The hotel has recently benefited from a renovation of the lobby and restaurant areas, and the addition of a new accommodation wing. Further renovations to the older accommodation area will commence in June 2016. Sudima Hotel Christchurch Airport is committed to providing a welcoming, comfortable and quality experience for all guests. The staff are passionate about making their services accessible to everyone, whether they are overnight guests or attending conferences or meetings.

View the full accessibility report for Sudima Christchurch Airport Hotel.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Gold 82%
Vision
Gold 81%
Hearing
Gold 80%
Mobility
Gold 83%
Parents
Gold 82%
Learning & Intellectual
Gold 81%

Vision

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/christchurch-airport/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The hotel website is a general site for all Sudima hotels. Guests select the location they are interested in and can find general information.
    • Brochures:

      • Brochures contain general information about each of Sudima hotels location and facilities.
      • There is information about the Sudima Christchurch Airport Hotel on a bill board at the airport and visitors can call a free shuttle to the hotel from a free phone at this site.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Memorial Avenue and Orchard Road
      • The bus stop numbers are 17102 and 19722
      • There are three bus routes that connect to the hotel. The Purple line and number 29 travel down Memorial Avenue. If travelling on these routes from the city it is advised to take them to the airport and then back to the stop on Memorial Avenue right outside the hotel property (200m or less to the front desk of the hotel) as to avoid crossing the road which has a median strip and no controlled crossings close to the hotel. Number 125 travels down Orchard Road from and stops outside the Antarctic Centre which is 150m walk to the hotel. At the time of assessment the kerbing into the main driveway entrance of the hotel was older with some movement and cracking present. It would therefore be recommended that the driveway before (closer to the Antartic Centre) be used for pedestrians who a flat surface is important to. To check view route maps, timetable information, and plan your journey visit www.metroinfo.co.nz. Apps are also available for Android and iphone.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 accessible carparks, 2 to the left when entering through the main driveway of Orchard Road and 3 to your right when entering through the driveway off Memorial Avenue. Carparks are sloped at the front to meet the kerb at a gentle angle. Accessible carparks are perpendicular parks. There is a charging station/carpark for electric vehicles located to the left of the main driveway off Orchard Road.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are 5-minute parks directly in front of the hotel for those needing to be dropped off. There is plenty of space in front of the hotel for drop off and traffic flow.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • If you are arriving at the hotel after 11pm it would pay to make arrangements with staff if you are not able to use an intercom as entry is by swipe card (if already checked in).
    • Main entrance signage:

      • There is a concierge desk located in the lobby as soon as you enter through two sets of automatic doors, if you require assistance.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • The culture of the Sudima Hotel Christchurch Airport is to do everything possible to meet the needs of access customers. Where accessible options are not already in place, staff only need to be asked and in most cases can provide you with the accessible option you require. The head concierge at the time of assessment was a member of the Hotel Concierge Society Les Clefs d'Or and can make arrangements with other members throughout the world depending on your next destination.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is a New Zealand Sign Language interpreter, there are also staff members who are fluent in numerous languages including Tamil, Hindi, Japanese, Korean, Mandarin, Russian.
      • There is large print information available.
    • Menus:

      • A large-print menu is currently being developed so please ask for it if needed.
      • There is a braille menu available upon request
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage within the site is good and shows the location of all facilities. Those with visual impairments may find the print size too small. Signage lacks adequate symbols to support words used.
    • Sensory options:

      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • The tiles used in many areas of the hotel are not shiny and have a non-slip matt finish.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • There are audible tones in some but not all of the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
      • There are raised tactile numbers on each landing.
    • Stairs or Steps:

      • There are domes on the rails to indicate stairs starting and finishing and the handrail continues around landings. At the end of the stairwell the handrail continues for approximately 15cm after the dome and finishes with a straight cut-off (not turned down or returned to the wall).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There are chairs close to the reception counter in the lobby if needed. If you need a quieter environment when speaking to staff at reception please let them know as spaces are available and they have experience with this requirement.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is not clearly illuminated to be distinguishable from the surroundings.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The restaurant and bar are in a single area with soft walls between them. Customers are welcome to sit wherever they need to in order to be comfortable and menus are available in either area. Breakfast is served on a buffet and care has been taken to lower parts of the buffet and ensure that higher and lower sitting options are always available. Throughout the day service to your seat is available using an a la carte menu.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • The accessible toilet off the lobby area is a modern design. The accessible toilet in the Lincoln wing is older and smaller in design..
      • The accessible toilet is located on the ground floor, to the right side of the Lobby after reception and before the accomodation wing opposite the bar/ restaurant.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units in the new accommodation wing are spacious, stylish, and comfortable, with plenty of thought given to accessibility. Accessible rooms are also available in the older accommodation wings although these are not as spacious. There are standard rooms in both blocks that have showers only\; these are also reasonably spacious in the case of the newer wing and may suit some guests.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • There is a vibrating pillow and flashing light system available on request that is activated by the telephone ringing or a door bell being pushed. Extra bedding is available on request from staff members.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Conference rooms Avon I and Avon II are equipped with a hearing loop. All conference and meeting rooms are located on the ground floor of the hotel.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff keep a register of those who may require assistance in the case of an emergency and have assigned roles in such an event to assist access customers.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/christchurch-airport/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The hotel website is a general site for all Sudima hotels. Guests select the location they are interested in and can find general information.
    • Brochures:

      • Brochures contain general information about each of Sudima hotels location and facilities.
      • There is information about the Sudima Christchurch Airport Hotel on a bill board at the airport and visitors can call a free shuttle to the hotel from a free phone at this site.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Memorial Avenue and Orchard Road
      • The bus stop numbers are 17102 and 19722
      • There are three bus routes that connect to the hotel. The Purple line and number 29 travel down Memorial Avenue. If travelling on these routes from the city it is advised to take them to the airport and then back to the stop on Memorial Avenue right outside the hotel property (200m or less to the front desk of the hotel) as to avoid crossing the road which has a median strip and no controlled crossings close to the hotel. Number 125 travels down Orchard Road from and stops outside the Antarctic Centre which is 150m walk to the hotel. At the time of assessment the kerbing into the main driveway entrance of the hotel was older with some movement and cracking present. It would therefore be recommended that the driveway before (closer to the Antartic Centre) be used for pedestrians who a flat surface is important to. To check view route maps, timetable information, and plan your journey visit www.metroinfo.co.nz. Apps are also available for Android and iphone.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 accessible carparks, 2 to the left when entering through the main driveway of Orchard Road and 3 to your right when entering through the driveway off Memorial Avenue. Carparks are sloped at the front to meet the kerb at a gentle angle. Accessible carparks are perpendicular parks. There is a charging station/carpark for electric vehicles located to the left of the main driveway off Orchard Road.
    • Drop off/pick up zone:

      • There are 5-minute parks directly in front of the hotel for those needing to be dropped off. There is plenty of space in front of the hotel for drop off and traffic flow.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • The identified accessible route to the site:

    • The main entrance into the site:

      • If you are arriving at the hotel after 11pm it would pay to make arrangements with staff if you are not able to use an intercom as entry is by swipe card (if already checked in).
    • Main entrance signage:

      • There is a concierge desk located in the lobby as soon as you enter through two sets of automatic doors, if you require assistance.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • The culture of the Sudima Hotel Christchurch Airport is to do everything possible to meet the needs of access customers. Where accessible options are not already in place, staff only need to be asked and in most cases can provide you with the accessible option you require. The head concierge at the time of assessment was a member of the Hotel Concierge Society Les Clefs d'Or and can make arrangements with other members throughout the world depending on your next destination.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is a New Zealand Sign Language interpreter, there are also staff members who are fluent in numerous languages including Tamil, Hindi, Japanese, Korean, Mandarin, Russian.
      • Information can be sent out via email.
    • Menus:

      • A large-print menu is currently being developed so please ask for it if needed.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage within the site is good and shows the location of all facilities. Those with visual impairments may find the print size too small. Signage lacks adequate symbols to support words used.
    • Sensory options:

      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • The tiles used in many areas of the hotel are not shiny and have a non-slip matt finish.
    • Lifts:

      • There are audible tones in some but not all of the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are domes on the rails to indicate stairs starting and finishing and the handrail continues around landings. At the end of the stairwell the handrail continues for approximately 15cm after the dome and finishes with a straight cut-off (not turned down or returned to the wall).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There are chairs close to the reception counter in the lobby if needed. If you need a quieter environment when speaking to staff at reception please let them know as spaces are available and they have experience with this requirement.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The restaurant and bar are in a single area with soft walls between them. Customers are welcome to sit wherever they need to in order to be comfortable and menus are available in either area. Breakfast is served on a buffet and care has been taken to lower parts of the buffet and ensure that higher and lower sitting options are always available. Throughout the day service to your seat is available using an a la carte menu.
    • Accessible Toilets:

      • The accessible toilet off the lobby area is a modern design. The accessible toilet in the Lincoln wing is older and smaller in design..
      • The accessible toilet is located on the ground floor, to the right side of the Lobby after reception and before the accomodation wing opposite the bar/ restaurant.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units in the new accommodation wing are spacious, stylish, and comfortable, with plenty of thought given to accessibility. Accessible rooms are also available in the older accommodation wings although these are not as spacious. There are standard rooms in both blocks that have showers only\; these are also reasonably spacious in the case of the newer wing and may suit some guests.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • The television has teletext.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There is a vibrating pillow available upon request.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • There is a vibrating pillow and flashing light system available on request that is activated by the telephone ringing or a door bell being pushed. Extra bedding is available on request from staff members.
      • There is a vibrating alarm clock available.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Conference rooms Avon I and Avon II are equipped with a hearing loop. All conference and meeting rooms are located on the ground floor of the hotel.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff keep a register of those who may require assistance in the case of an emergency and have assigned roles in such an event to assist access customers.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/christchurch-airport/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The hotel website is a general site for all Sudima hotels. Guests select the location they are interested in and can find general information.
    • Brochures:

      • Brochures contain general information about each of Sudima hotels location and facilities.
      • There is information about the Sudima Christchurch Airport Hotel on a bill board at the airport and visitors can call a free shuttle to the hotel from a free phone at this site.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Memorial Avenue and Orchard Road
      • The bus stop numbers are 17102 and 19722
      • There are three bus routes that connect to the hotel. The Purple line and number 29 travel down Memorial Avenue. If travelling on these routes from the city it is advised to take them to the airport and then back to the stop on Memorial Avenue right outside the hotel property (200m or less to the front desk of the hotel) as to avoid crossing the road which has a median strip and no controlled crossings close to the hotel. Number 125 travels down Orchard Road from and stops outside the Antarctic Centre which is 150m walk to the hotel. At the time of assessment the kerbing into the main driveway entrance of the hotel was older with some movement and cracking present. It would therefore be recommended that the driveway before (closer to the Antartic Centre) be used for pedestrians who a flat surface is important to. To check view route maps, timetable information, and plan your journey visit www.metroinfo.co.nz. Apps are also available for Android and iphone.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 accessible carparks, 2 to the left when entering through the main driveway of Orchard Road and 3 to your right when entering through the driveway off Memorial Avenue. Carparks are sloped at the front to meet the kerb at a gentle angle. Accessible carparks are perpendicular parks. There is a charging station/carpark for electric vehicles located to the left of the main driveway off Orchard Road.
      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There are 5-minute parks directly in front of the hotel for those needing to be dropped off. There is plenty of space in front of the hotel for drop off and traffic flow.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • If you are arriving at the hotel after 11pm it would pay to make arrangements with staff if you are not able to use an intercom as entry is by swipe card (if already checked in).
    • Main entrance signage:

      • There is a concierge desk located in the lobby as soon as you enter through two sets of automatic doors, if you require assistance.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • The culture of the Sudima Hotel Christchurch Airport is to do everything possible to meet the needs of access customers. Where accessible options are not already in place, staff only need to be asked and in most cases can provide you with the accessible option you require. The head concierge at the time of assessment was a member of the Hotel Concierge Society Les Clefs d'Or and can make arrangements with other members throughout the world depending on your next destination.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a standard self-propelling wheelchair with solid tyres. It is kept in the baggage room and is available for use  just ask the staff.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is a New Zealand Sign Language interpreter, there are also staff members who are fluent in numerous languages including Tamil, Hindi, Japanese, Korean, Mandarin, Russian.
    • Menus:

      • A large-print menu is currently being developed so please ask for it if needed.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage within the site is good and shows the location of all facilities. Those with visual impairments may find the print size too small. Signage lacks adequate symbols to support words used.
    • Surfaces:

      • The tiles used in many areas of the hotel are not shiny and have a non-slip matt finish.
    • Lifts:

      • There are audible tones in some but not all of the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are domes on the rails to indicate stairs starting and finishing and the handrail continues around landings. At the end of the stairwell the handrail continues for approximately 15cm after the dome and finishes with a straight cut-off (not turned down or returned to the wall).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There are chairs close to the reception counter in the lobby if needed. If you need a quieter environment when speaking to staff at reception please let them know as spaces are available and they have experience with this requirement.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Self service items can be reached from a seated position
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The restaurant and bar are in a single area with soft walls between them. Customers are welcome to sit wherever they need to in order to be comfortable and menus are available in either area. Breakfast is served on a buffet and care has been taken to lower parts of the buffet and ensure that higher and lower sitting options are always available. Throughout the day service to your seat is available using an a la carte menu.
    • Accessible Toilets:

      • The accessible toilet off the lobby area is a modern design. The accessible toilet in the Lincoln wing is older and smaller in design..
      • The accessible toilet is located on the ground floor, to the right side of the Lobby after reception and before the accomodation wing opposite the bar/ restaurant.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Accommodation Unit:

      • The accessible units in the new accommodation wing are spacious, stylish, and comfortable, with plenty of thought given to accessibility. Accessible rooms are also available in the older accommodation wings although these are not as spacious. There are standard rooms in both blocks that have showers only\; these are also reasonably spacious in the case of the newer wing and may suit some guests.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a bath board/seat available upon request.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • There is a vibrating pillow and flashing light system available on request that is activated by the telephone ringing or a door bell being pushed. Extra bedding is available on request from staff members.
      • The height of the bed can be raised or lowered.
      • Extra bedding is within a reachable range.
      • The television can be viewed from the bed.
      • There is a storage area for mobility aids.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Conference rooms Avon I and Avon II are equipped with a hearing loop. All conference and meeting rooms are located on the ground floor of the hotel.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff keep a register of those who may require assistance in the case of an emergency and have assigned roles in such an event to assist access customers.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/christchurch-airport/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The hotel website is a general site for all Sudima hotels. Guests select the location they are interested in and can find general information.
    • Brochures:

      • Brochures contain general information about each of Sudima hotels location and facilities.
      • There is information about the Sudima Christchurch Airport Hotel on a bill board at the airport and visitors can call a free shuttle to the hotel from a free phone at this site.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Memorial Avenue and Orchard Road
      • The bus stop numbers are 17102 and 19722
      • There are three bus routes that connect to the hotel. The Purple line and number 29 travel down Memorial Avenue. If travelling on these routes from the city it is advised to take them to the airport and then back to the stop on Memorial Avenue right outside the hotel property (200m or less to the front desk of the hotel) as to avoid crossing the road which has a median strip and no controlled crossings close to the hotel. Number 125 travels down Orchard Road from and stops outside the Antarctic Centre which is 150m walk to the hotel. At the time of assessment the kerbing into the main driveway entrance of the hotel was older with some movement and cracking present. It would therefore be recommended that the driveway before (closer to the Antartic Centre) be used for pedestrians who a flat surface is important to. To check view route maps, timetable information, and plan your journey visit www.metroinfo.co.nz. Apps are also available for Android and iphone.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 accessible carparks, 2 to the left when entering through the main driveway of Orchard Road and 3 to your right when entering through the driveway off Memorial Avenue. Carparks are sloped at the front to meet the kerb at a gentle angle. Accessible carparks are perpendicular parks. There is a charging station/carpark for electric vehicles located to the left of the main driveway off Orchard Road.
      • There is a dedicated parent car park.
    • Drop off/pick up zone:

      • There are 5-minute parks directly in front of the hotel for those needing to be dropped off. There is plenty of space in front of the hotel for drop off and traffic flow.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

    • The main entrance into the site:

      • If you are arriving at the hotel after 11pm it would pay to make arrangements with staff if you are not able to use an intercom as entry is by swipe card (if already checked in).
    • Main entrance signage:

      • There is a concierge desk located in the lobby as soon as you enter through two sets of automatic doors, if you require assistance.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • The culture of the Sudima Hotel Christchurch Airport is to do everything possible to meet the needs of access customers. Where accessible options are not already in place, staff only need to be asked and in most cases can provide you with the accessible option you require. The head concierge at the time of assessment was a member of the Hotel Concierge Society Les Clefs d'Or and can make arrangements with other members throughout the world depending on your next destination.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a standard self-propelling wheelchair with solid tyres. It is kept in the baggage room and is available for use  just ask the staff.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is a New Zealand Sign Language interpreter, there are also staff members who are fluent in numerous languages including Tamil, Hindi, Japanese, Korean, Mandarin, Russian.
    • Menus:

      • A large-print menu is currently being developed so please ask for it if needed.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage within the site is good and shows the location of all facilities. Those with visual impairments may find the print size too small. Signage lacks adequate symbols to support words used.
    • Surfaces:

      • The tiles used in many areas of the hotel are not shiny and have a non-slip matt finish.
    • Lifts:

      • There are audible tones in some but not all of the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are domes on the rails to indicate stairs starting and finishing and the handrail continues around landings. At the end of the stairwell the handrail continues for approximately 15cm after the dome and finishes with a straight cut-off (not turned down or returned to the wall).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There are chairs close to the reception counter in the lobby if needed. If you need a quieter environment when speaking to staff at reception please let them know as spaces are available and they have experience with this requirement.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Highchairs/booster seats are available for children.
      • There is a service bench running the full length of the self servery to the checkout.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The restaurant and bar are in a single area with soft walls between them. Customers are welcome to sit wherever they need to in order to be comfortable and menus are available in either area. Breakfast is served on a buffet and care has been taken to lower parts of the buffet and ensure that higher and lower sitting options are always available. Throughout the day service to your seat is available using an a la carte menu.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • The accessible toilet off the lobby area is a modern design. The accessible toilet in the Lincoln wing is older and smaller in design..
      • The accessible toilet is located on the ground floor, to the right side of the Lobby after reception and before the accomodation wing opposite the bar/ restaurant.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units in the new accommodation wing are spacious, stylish, and comfortable, with plenty of thought given to accessibility. Accessible rooms are also available in the older accommodation wings although these are not as spacious. There are standard rooms in both blocks that have showers only\; these are also reasonably spacious in the case of the newer wing and may suit some guests.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • There is a vibrating pillow and flashing light system available on request that is activated by the telephone ringing or a door bell being pushed. Extra bedding is available on request from staff members.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Conference rooms Avon I and Avon II are equipped with a hearing loop. All conference and meeting rooms are located on the ground floor of the hotel.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff keep a register of those who may require assistance in the case of an emergency and have assigned roles in such an event to assist access customers.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Gold

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/christchurch-airport/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The hotel website is a general site for all Sudima hotels. Guests select the location they are interested in and can find general information.
    • Brochures:

      • Brochures contain general information about each of Sudima hotels location and facilities.
      • There is information about the Sudima Christchurch Airport Hotel on a bill board at the airport and visitors can call a free shuttle to the hotel from a free phone at this site.
  • Arriving and Getting In:

    • Bus Stop:

      • The bus stop is located on Memorial Avenue and Orchard Road
      • The bus stop numbers are 17102 and 19722
      • There are three bus routes that connect to the hotel. The Purple line and number 29 travel down Memorial Avenue. If travelling on these routes from the city it is advised to take them to the airport and then back to the stop on Memorial Avenue right outside the hotel property (200m or less to the front desk of the hotel) as to avoid crossing the road which has a median strip and no controlled crossings close to the hotel. Number 125 travels down Orchard Road from and stops outside the Antarctic Centre which is 150m walk to the hotel. At the time of assessment the kerbing into the main driveway entrance of the hotel was older with some movement and cracking present. It would therefore be recommended that the driveway before (closer to the Antartic Centre) be used for pedestrians who a flat surface is important to. To check view route maps, timetable information, and plan your journey visit www.metroinfo.co.nz. Apps are also available for Android and iphone.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are 5 accessible carparks, 2 to the left when entering through the main driveway of Orchard Road and 3 to your right when entering through the driveway off Memorial Avenue. Carparks are sloped at the front to meet the kerb at a gentle angle. Accessible carparks are perpendicular parks. There is a charging station/carpark for electric vehicles located to the left of the main driveway off Orchard Road.
    • Drop off/pick up zone:

      • There are 5-minute parks directly in front of the hotel for those needing to be dropped off. There is plenty of space in front of the hotel for drop off and traffic flow.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

    • Kerb Side:

      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • If you are arriving at the hotel after 11pm it would pay to make arrangements with staff if you are not able to use an intercom as entry is by swipe card (if already checked in).
    • Main entrance signage:

      • There is a concierge desk located in the lobby as soon as you enter through two sets of automatic doors, if you require assistance.
    • Main entrance doorways (this includes gates and turnstiles)

  • Getting around within the site:

    • Customer Service:

      • The culture of the Sudima Hotel Christchurch Airport is to do everything possible to meet the needs of access customers. Where accessible options are not already in place, staff only need to be asked and in most cases can provide you with the accessible option you require. The head concierge at the time of assessment was a member of the Hotel Concierge Society Les Clefs d'Or and can make arrangements with other members throughout the world depending on your next destination.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There is a New Zealand Sign Language interpreter, there are also staff members who are fluent in numerous languages including Tamil, Hindi, Japanese, Korean, Mandarin, Russian.
      • There is large print information available.
    • Menus:

      • A large-print menu is currently being developed so please ask for it if needed.
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage within the site is good and shows the location of all facilities. Those with visual impairments may find the print size too small. Signage lacks adequate symbols to support words used.
    • Surfaces:

      • The tiles used in many areas of the hotel are not shiny and have a non-slip matt finish.
      • The floor surface covering is plain and clear.
    • Lifts:

      • There are audible tones in some but not all of the lifts.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are domes on the rails to indicate stairs starting and finishing and the handrail continues around landings. At the end of the stairwell the handrail continues for approximately 15cm after the dome and finishes with a straight cut-off (not turned down or returned to the wall).
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There are chairs close to the reception counter in the lobby if needed. If you need a quieter environment when speaking to staff at reception please let them know as spaces are available and they have experience with this requirement.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is not clearly illuminated to be distinguishable from the surroundings.
      • There is an accessible waiting area available with accessible seating.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The restaurant and bar are in a single area with soft walls between them. Customers are welcome to sit wherever they need to in order to be comfortable and menus are available in either area. Breakfast is served on a buffet and care has been taken to lower parts of the buffet and ensure that higher and lower sitting options are always available. Throughout the day service to your seat is available using an a la carte menu.
    • Accessible Toilets:

      • The accessible toilet off the lobby area is a modern design. The accessible toilet in the Lincoln wing is older and smaller in design..
      • The accessible toilet is located on the ground floor, to the right side of the Lobby after reception and before the accomodation wing opposite the bar/ restaurant.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The accessible units in the new accommodation wing are spacious, stylish, and comfortable, with plenty of thought given to accessibility. Accessible rooms are also available in the older accommodation wings although these are not as spacious. There are standard rooms in both blocks that have showers only\; these are also reasonably spacious in the case of the newer wing and may suit some guests.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a view.
      • There is a vibrating pillow and flashing light system available on request that is activated by the telephone ringing or a door bell being pushed. Extra bedding is available on request from staff members.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • separatebathing
      • The bathing facilities have a shower which is a separate room from the toilet
      • There is a separate toilet
      • The shower unit is approximately 1000 x 1200m in size.
      • The hairdryer is within a reachable range.
    • Places of assembly, entertainment and recreation:

      • Conference rooms Avon I and Avon II are equipped with a hearing loop. All conference and meeting rooms are located on the ground floor of the hotel.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
  • Getting out safely:

      • Staff keep a register of those who may require assistance in the case of an emergency and have assigned roles in such an event to assist access customers.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.