Breadcrumbs

Sudima Hotel Lake Rotorua

Contact Information

Sudima Hotel Lake Rotorua
1000 Eruera Street, P.O. Box 884, Rotorua 3010
-38.139165,176.257247
Phone: 07 348 1174
Fax: 07 350 2371
www.sudimahotels.com

Accessibility Report

Summary

Bronze

Set on the shores of beautiful Lake Rotorua, Sudima Lake Rotorua is the largest hotel in Rotorua, and a great choice for business or pleasure. The Hotel is situated on Eruera Street in the heart of Rotorua, adjacent to the world famous Polynesian Spa, Rotorua Museum and Government Gardens. It is a short stroll from Rotorua's vibrant city centre, Convention Centre and the Energy Events Centre. There are two modern accessible units at the Sudima Hotel with a good amount of space for the accessible customer to manoeuvre. The two accessible units available both have Tea/Coffee making facilities and a mini fridge, cutlery and crockery. The ensuite bathrooms in the accessible units are very large. Both units have a toilet, wet area shower and a separate bath.

View the full accessibility report for Sudima Hotel Lake Rotorua.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 59%
Vision
Bronze 60%
Hearing
Bronze 56%
Mobility
Bronze 58%
Parents
Bronze 59%
Learning & Intellectual
Bronze 61%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/rotorua
      • The website is easy to navigate with good contrasting colours. Links to special packages and photo images of rooms are available to enhance the website experience.
    • Brochures:

      • There is a main information brochure on Sudima Rotorua and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
      • The Sudima Hotel advertises on all major accommodation websites.
  • Arriving and Getting In:

    • Bus Stop:

      • The Rotorua InterCity bus stop is located outside Tourism Rotorua at 1167 Fenton Street, approx. 700m from Sudima Hotel. Bay Bus run the local bus service in Rotorua, with the nearest bus stop on Fenton Street, approx. 500m away.
    • Car parking:

      • Sudima Rotorua has an extensive on site uncovered car parking facility with over 120 car parks. There are two Mobility Spaces available, which are located at the rear of the site. These are located near the entrance to the facility that the Accessibility Units are situated in. To find these parks, continue driving around the building and past the coach parks. They are located on the right hand side near the buildings.
      • There is no accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a drop off area located at the main entrance to the Hotel. This area is separate to the main hotel car park and has a small number of parking spaces available.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • There is a footpath available which connects the main entrance to the footpath on Eruera Street. As there is not a kerb ramp from the drop off zone to the main entrance, alternative access to the main entrance is available between the entrance and the 'Block 200' units.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from the footpath to the main entrance. This is quite steep (1 in 6.7 - 15%) so alternative access is available between the entrance and the 'Block 200' unit.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The best accessible route to the main reception is along the pathway between the Reception and 'Block 200'. This takes you to the courtyard, at which you can turn back into the main building back to the reception area and conference rooms.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The main reception is at the main vehicle entrance on Eurera Street.
    • Main entrance signage:

      • Sudima Lake Rotorua Hotel has a large sign at the vehicle entrance displaying the extra services that are available - Restaurant, Maori Concert, and Conference Rooms. A 'Welcome to Sudima Lake Rotorua' is situated at the main entrance to provide a friendly, welcoming atmosphere.
    • Main entrance doorways (this includes gates and turnstiles)

      • Large automated sliding doors are used at the main entrance, with automated doors also at the building from the accessible carpark to the accommodation unit.
  • Getting around within the site:

    • Customer Service:

      • Sudima Hotel Lake Rotorua has friendly staff from a variety of cultures. They are always willing to help. Trollies are available to use for carrying luggage, as well as a wheelchair and a portable ramp to access the Bar.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are a number of staff that can speak a variety of languages.
      • There is information available on DVDs.
      • There is information available on DVDs using captions and NZ Sign Language.
    • Menus:

      • Menus are available which provide information on the different drinks on offer at the Mallards Bar. The Lakes Restaurant is recently refurbished and provides top quality dining for Breakfast, Lunch and Dinner.
      • Descriptive images or icons are used to help show items on the menu.
    • The identified accessible route within the site:

      • The accommodation units are very accessible with both units on the ground floor. The rooms are well numbered with big clear numbers on the door, and clear, simple directional signage aids the customer to locating the correct route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Signage is of a very high standard. It is clear, and simple to read. The writing is black on white, and directs the user around the site very well.
    • Sensory options:

      • There is good natural lighting on the accessible route to the accommodation unit. Various lighting levels are provided in the reception area to cater for different needs.
    • Surfaces:

      • The accessible route at the Reception as well as to and in the accommodation unit has good surfacing on the floors.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The use of lifts is not necessary to access the accessible accommodation units, but is provided to aid access to rooms upstairs in the main building.
    • Stairs or Steps:

      • The use of stairs is not necessary to access the accessible accommodation units.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is at the main entrance from Eruera Street. There is a quiet area available for waiting guests, and a portable ramp is available to access the Bar from the Reception Area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • The Lakes Restaurant and Mallards Bar are licensed premises, located near the reception area and conference rooms. A portable ramp is available to access the Bar area and lower level of the Restaurant. Advising Sudima Lake Rotorua in advance of dining in the restaurant will help staff to provide an area in the level of the restaurant that is at the same level as the reception area.
    • Accommodation Unit:

      • There are two accessible units available at a similar level to the reception area. They are conveniently located near the two Mobility Spaces.
      • The accessible units are located on the accessible route.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • There are two modern accessible units at the Sudima Hotel with a good amount of space for the accessible customer to manoeuvre.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The two accessible units available both have Tea/Coffee making facilities and a mini fridge, cutlery and crockery.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The ensuite bathrooms in the accessible units are very large. Both units have a toilet, wet area shower and a separate bath.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The main Laundry is located near the '500 Block'. Washing machines and drying machines are available and a washing line is over the bathtub in the unit.
      • Assistance may be required to use the washing machine.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Sudima Hotel has conference rooms available near the reception area. These are of a large size and can cater for very large groups. A stage is available for use, and if not required, can be easily stowed away. The Restaurant and Bar is conveniently located next to the Conference Rooms.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Swimming Pools & Spas:

      • A heated swimming pool and spas are available for quests to use. The access has stairs up to the pool and spas so is not suitable for wheelchair use.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • Entry into the spa pool may require assistance.
  • Getting out safely:

      • The Sudima Lake Rotorua staff take Health and Safety seriously and receive training at the induction to support all customers. When booking or checking in, advise the staff on any special requirements in case of an emergency. There are no visual fire alarms but staff has been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/rotorua
      • The website is easy to navigate with good contrasting colours. Links to special packages and photo images of rooms are available to enhance the website experience.
    • Brochures:

      • There is a main information brochure on Sudima Rotorua and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
      • The Sudima Hotel advertises on all major accommodation websites.
  • Arriving and Getting In:

    • Bus Stop:

      • The Rotorua InterCity bus stop is located outside Tourism Rotorua at 1167 Fenton Street, approx. 700m from Sudima Hotel. Bay Bus run the local bus service in Rotorua, with the nearest bus stop on Fenton Street, approx. 500m away.
    • Car parking:

      • Sudima Rotorua has an extensive on site uncovered car parking facility with over 120 car parks. There are two Mobility Spaces available, which are located at the rear of the site. These are located near the entrance to the facility that the Accessibility Units are situated in. To find these parks, continue driving around the building and past the coach parks. They are located on the right hand side near the buildings.
    • Drop off/pick up zone:

      • There is a drop off area located at the main entrance to the Hotel. This area is separate to the main hotel car park and has a small number of parking spaces available.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • There is a footpath available which connects the main entrance to the footpath on Eruera Street. As there is not a kerb ramp from the drop off zone to the main entrance, alternative access to the main entrance is available between the entrance and the 'Block 200' units.
    • Fixed ramps to the main entrance:

      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The best accessible route to the main reception is along the pathway between the Reception and 'Block 200'. This takes you to the courtyard, at which you can turn back into the main building back to the reception area and conference rooms.
    • The main entrance into the site:

      • The main reception is at the main vehicle entrance on Eurera Street.
    • Main entrance signage:

      • Sudima Lake Rotorua Hotel has a large sign at the vehicle entrance displaying the extra services that are available - Restaurant, Maori Concert, and Conference Rooms. A 'Welcome to Sudima Lake Rotorua' is situated at the main entrance to provide a friendly, welcoming atmosphere.
    • Main entrance doorways (this includes gates and turnstiles)

      • Large automated sliding doors are used at the main entrance, with automated doors also at the building from the accessible carpark to the accommodation unit.
  • Getting around within the site:

    • Customer Service:

      • Sudima Hotel Lake Rotorua has friendly staff from a variety of cultures. They are always willing to help. Trollies are available to use for carrying luggage, as well as a wheelchair and a portable ramp to access the Bar.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are a number of staff that can speak a variety of languages.
      • There is information available on DVDs.
      • There is information available on DVDs using captions and NZ Sign Language.
      • Information can be sent out via email.
    • Menus:

      • Menus are available which provide information on the different drinks on offer at the Mallards Bar. The Lakes Restaurant is recently refurbished and provides top quality dining for Breakfast, Lunch and Dinner.
    • The identified accessible route within the site:

      • The accommodation units are very accessible with both units on the ground floor. The rooms are well numbered with big clear numbers on the door, and clear, simple directional signage aids the customer to locating the correct route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Signage is of a very high standard. It is clear, and simple to read. The writing is black on white, and directs the user around the site very well.
    • Sensory options:

      • There is good natural lighting on the accessible route to the accommodation unit. Various lighting levels are provided in the reception area to cater for different needs.
      • A listening system exists.
    • Surfaces:

      • The accessible route at the Reception as well as to and in the accommodation unit has good surfacing on the floors.
    • Lifts:

      • The use of lifts is not necessary to access the accessible accommodation units, but is provided to aid access to rooms upstairs in the main building.
    • Stairs or Steps:

      • The use of stairs is not necessary to access the accessible accommodation units.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is at the main entrance from Eruera Street. There is a quiet area available for waiting guests, and a portable ramp is available to access the Bar from the Reception Area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Lakes Restaurant and Mallards Bar are licensed premises, located near the reception area and conference rooms. A portable ramp is available to access the Bar area and lower level of the Restaurant. Advising Sudima Lake Rotorua in advance of dining in the restaurant will help staff to provide an area in the level of the restaurant that is at the same level as the reception area.
      • Staff are identifiable with a uniform or name badge.
    • Accommodation Unit:

      • There are two accessible units available at a similar level to the reception area. They are conveniently located near the two Mobility Spaces.
      • The accessible units are located on the accessible route.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • There are two modern accessible units at the Sudima Hotel with a good amount of space for the accessible customer to manoeuvre.
      • There is a vibrating alarm clock available.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The two accessible units available both have Tea/Coffee making facilities and a mini fridge, cutlery and crockery.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The ensuite bathrooms in the accessible units are very large. Both units have a toilet, wet area shower and a separate bath.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The main Laundry is located near the '500 Block'. Washing machines and drying machines are available and a washing line is over the bathtub in the unit.
      • Assistance may be required to use the washing machine.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Sudima Hotel has conference rooms available near the reception area. These are of a large size and can cater for very large groups. A stage is available for use, and if not required, can be easily stowed away. The Restaurant and Bar is conveniently located next to the Conference Rooms.
      • Meeting rooms are on the accessible route.
      • There are assistive listening systems provided.
    • Swimming Pools & Spas:

      • A heated swimming pool and spas are available for quests to use. The access has stairs up to the pool and spas so is not suitable for wheelchair use.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • Entry into the spa pool may require assistance.
  • Getting out safely:

      • The Sudima Lake Rotorua staff take Health and Safety seriously and receive training at the induction to support all customers. When booking or checking in, advise the staff on any special requirements in case of an emergency. There are no visual fire alarms but staff has been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/rotorua
      • The website is easy to navigate with good contrasting colours. Links to special packages and photo images of rooms are available to enhance the website experience.
    • Brochures:

      • There is a main information brochure on Sudima Rotorua and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
      • The Sudima Hotel advertises on all major accommodation websites.
  • Arriving and Getting In:

    • Bus Stop:

      • The Rotorua InterCity bus stop is located outside Tourism Rotorua at 1167 Fenton Street, approx. 700m from Sudima Hotel. Bay Bus run the local bus service in Rotorua, with the nearest bus stop on Fenton Street, approx. 500m away.
    • Car parking:

      • Sudima Rotorua has an extensive on site uncovered car parking facility with over 120 car parks. There are two Mobility Spaces available, which are located at the rear of the site. These are located near the entrance to the facility that the Accessibility Units are situated in. To find these parks, continue driving around the building and past the coach parks. They are located on the right hand side near the buildings.
      • There is no accessible car parking.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a drop off area located at the main entrance to the Hotel. This area is separate to the main hotel car park and has a small number of parking spaces available.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • There is a footpath available which connects the main entrance to the footpath on Eruera Street. As there is not a kerb ramp from the drop off zone to the main entrance, alternative access to the main entrance is available between the entrance and the 'Block 200' units.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from the footpath to the main entrance. This is quite steep (1 in 6.7 - 15%) so alternative access is available between the entrance and the 'Block 200' unit.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The best accessible route to the main reception is along the pathway between the Reception and 'Block 200'. This takes you to the courtyard, at which you can turn back into the main building back to the reception area and conference rooms.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main reception is at the main vehicle entrance on Eurera Street.
    • Main entrance signage:

      • Sudima Lake Rotorua Hotel has a large sign at the vehicle entrance displaying the extra services that are available - Restaurant, Maori Concert, and Conference Rooms. A 'Welcome to Sudima Lake Rotorua' is situated at the main entrance to provide a friendly, welcoming atmosphere.
    • Main entrance doorways (this includes gates and turnstiles)

      • Large automated sliding doors are used at the main entrance, with automated doors also at the building from the accessible carpark to the accommodation unit.
  • Getting around within the site:

    • Customer Service:

      • Sudima Hotel Lake Rotorua has friendly staff from a variety of cultures. They are always willing to help. Trollies are available to use for carrying luggage, as well as a wheelchair and a portable ramp to access the Bar.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a manual wheelchair.
      • A portable ramp is available for access from the Reception to the Bar. Trolleys are also available for carrying bags.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are a number of staff that can speak a variety of languages.
    • Menus:

      • Menus are available which provide information on the different drinks on offer at the Mallards Bar. The Lakes Restaurant is recently refurbished and provides top quality dining for Breakfast, Lunch and Dinner.
    • The identified accessible route within the site:

      • The accommodation units are very accessible with both units on the ground floor. The rooms are well numbered with big clear numbers on the door, and clear, simple directional signage aids the customer to locating the correct route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Signage is of a very high standard. It is clear, and simple to read. The writing is black on white, and directs the user around the site very well.
    • Sensory options:

      • There is good natural lighting on the accessible route to the accommodation unit. Various lighting levels are provided in the reception area to cater for different needs.
    • Surfaces:

      • The accessible route at the Reception as well as to and in the accommodation unit has good surfacing on the floors.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The use of lifts is not necessary to access the accessible accommodation units, but is provided to aid access to rooms upstairs in the main building.
    • Stairs or Steps:

      • The use of stairs is not necessary to access the accessible accommodation units.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is at the main entrance from Eruera Street. There is a quiet area available for waiting guests, and a portable ramp is available to access the Bar from the Reception Area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Easy movement around the site due to short cut carpet pile.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Lakes Restaurant and Mallards Bar are licensed premises, located near the reception area and conference rooms. A portable ramp is available to access the Bar area and lower level of the Restaurant. Advising Sudima Lake Rotorua in advance of dining in the restaurant will help staff to provide an area in the level of the restaurant that is at the same level as the reception area.
      • Staff are identifiable with a uniform or name badge.
    • Accommodation Unit:

      • There are two accessible units available at a similar level to the reception area. They are conveniently located near the two Mobility Spaces.
      • The accessible units are located on the accessible route.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • There are two modern accessible units at the Sudima Hotel with a good amount of space for the accessible customer to manoeuvre.
      • The height of the bed is fixed and can't be raised or lowered.
      • Extra bedding is within a reachable range.
      • The television can be viewed from the bed.
      • There is a storage area for mobility aids.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The two accessible units available both have Tea/Coffee making facilities and a mini fridge, cutlery and crockery.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The ensuite bathrooms in the accessible units are very large. Both units have a toilet, wet area shower and a separate bath.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The main Laundry is located near the '500 Block'. Washing machines and drying machines are available and a washing line is over the bathtub in the unit.
      • Assistance may be required to use the washing machine.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Sudima Hotel has conference rooms available near the reception area. These are of a large size and can cater for very large groups. A stage is available for use, and if not required, can be easily stowed away. The Restaurant and Bar is conveniently located next to the Conference Rooms.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Swimming Pools & Spas:

      • A heated swimming pool and spas are available for quests to use. The access has stairs up to the pool and spas so is not suitable for wheelchair use.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • Entry into the spa pool may require assistance.
  • Getting out safely:

      • The Sudima Lake Rotorua staff take Health and Safety seriously and receive training at the induction to support all customers. When booking or checking in, advise the staff on any special requirements in case of an emergency. There are no visual fire alarms but staff has been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/rotorua
      • The website is easy to navigate with good contrasting colours. Links to special packages and photo images of rooms are available to enhance the website experience.
    • Brochures:

      • There is a main information brochure on Sudima Rotorua and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
      • The Sudima Hotel advertises on all major accommodation websites.
  • Arriving and Getting In:

    • Bus Stop:

      • The Rotorua InterCity bus stop is located outside Tourism Rotorua at 1167 Fenton Street, approx. 700m from Sudima Hotel. Bay Bus run the local bus service in Rotorua, with the nearest bus stop on Fenton Street, approx. 500m away.
    • Car parking:

      • Sudima Rotorua has an extensive on site uncovered car parking facility with over 120 car parks. There are two Mobility Spaces available, which are located at the rear of the site. These are located near the entrance to the facility that the Accessibility Units are situated in. To find these parks, continue driving around the building and past the coach parks. They are located on the right hand side near the buildings.
    • Drop off/pick up zone:

      • There is a drop off area located at the main entrance to the Hotel. This area is separate to the main hotel car park and has a small number of parking spaces available.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • There is a footpath available which connects the main entrance to the footpath on Eruera Street. As there is not a kerb ramp from the drop off zone to the main entrance, alternative access to the main entrance is available between the entrance and the 'Block 200' units.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from the footpath to the main entrance. This is quite steep (1 in 6.7 - 15%) so alternative access is available between the entrance and the 'Block 200' unit.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The best accessible route to the main reception is along the pathway between the Reception and 'Block 200'. This takes you to the courtyard, at which you can turn back into the main building back to the reception area and conference rooms.
    • The main entrance into the site:

      • The main reception is at the main vehicle entrance on Eurera Street.
    • Main entrance signage:

      • Sudima Lake Rotorua Hotel has a large sign at the vehicle entrance displaying the extra services that are available - Restaurant, Maori Concert, and Conference Rooms. A 'Welcome to Sudima Lake Rotorua' is situated at the main entrance to provide a friendly, welcoming atmosphere.
    • Main entrance doorways (this includes gates and turnstiles)

      • Large automated sliding doors are used at the main entrance, with automated doors also at the building from the accessible carpark to the accommodation unit.
  • Getting around within the site:

    • Customer Service:

      • Sudima Hotel Lake Rotorua has friendly staff from a variety of cultures. They are always willing to help. Trollies are available to use for carrying luggage, as well as a wheelchair and a portable ramp to access the Bar.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • This is a manual wheelchair.
      • A portable ramp is available for access from the Reception to the Bar. Trolleys are also available for carrying bags.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are a number of staff that can speak a variety of languages.
    • Menus:

      • Menus are available which provide information on the different drinks on offer at the Mallards Bar. The Lakes Restaurant is recently refurbished and provides top quality dining for Breakfast, Lunch and Dinner.
    • The identified accessible route within the site:

      • The accommodation units are very accessible with both units on the ground floor. The rooms are well numbered with big clear numbers on the door, and clear, simple directional signage aids the customer to locating the correct route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Signage is of a very high standard. It is clear, and simple to read. The writing is black on white, and directs the user around the site very well.
    • Sensory options:

      • There is good natural lighting on the accessible route to the accommodation unit. Various lighting levels are provided in the reception area to cater for different needs.
    • Surfaces:

      • The accessible route at the Reception as well as to and in the accommodation unit has good surfacing on the floors.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The use of lifts is not necessary to access the accessible accommodation units, but is provided to aid access to rooms upstairs in the main building.
    • Stairs or Steps:

      • The use of stairs is not necessary to access the accessible accommodation units.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is at the main entrance from Eruera Street. There is a quiet area available for waiting guests, and a portable ramp is available to access the Bar from the Reception Area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • Highchairs/booster seats are available for children.
      • Easy movement around the site due to short cut carpet pile.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Lakes Restaurant and Mallards Bar are licensed premises, located near the reception area and conference rooms. A portable ramp is available to access the Bar area and lower level of the Restaurant. Advising Sudima Lake Rotorua in advance of dining in the restaurant will help staff to provide an area in the level of the restaurant that is at the same level as the reception area.
      • Staff are identifiable with a uniform or name badge.
    • Accommodation Unit:

      • There are two accessible units available at a similar level to the reception area. They are conveniently located near the two Mobility Spaces.
      • The accessible units are located on the accessible route.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • There are two modern accessible units at the Sudima Hotel with a good amount of space for the accessible customer to manoeuvre.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The two accessible units available both have Tea/Coffee making facilities and a mini fridge, cutlery and crockery.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The ensuite bathrooms in the accessible units are very large. Both units have a toilet, wet area shower and a separate bath.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The main Laundry is located near the '500 Block'. Washing machines and drying machines are available and a washing line is over the bathtub in the unit.
      • Assistance may be required to use the washing machine.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Sudima Hotel has conference rooms available near the reception area. These are of a large size and can cater for very large groups. A stage is available for use, and if not required, can be easily stowed away. The Restaurant and Bar is conveniently located next to the Conference Rooms.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Swimming Pools & Spas:

      • A heated swimming pool and spas are available for quests to use. The access has stairs up to the pool and spas so is not suitable for wheelchair use.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • Entry into the spa pool may require assistance.
  • Getting out safely:

      • The Sudima Lake Rotorua staff take Health and Safety seriously and receive training at the induction to support all customers. When booking or checking in, advise the staff on any special requirements in case of an emergency. There are no visual fire alarms but staff has been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.sudimahotels.com/rotorua
      • The website is easy to navigate with good contrasting colours. Links to special packages and photo images of rooms are available to enhance the website experience.
    • Brochures:

      • There is a main information brochure on Sudima Rotorua and other brochures promoting different packages available. They use good contrasting colours and descriptive images.
      • The Sudima Hotel advertises on all major accommodation websites.
  • Arriving and Getting In:

    • Bus Stop:

      • The Rotorua InterCity bus stop is located outside Tourism Rotorua at 1167 Fenton Street, approx. 700m from Sudima Hotel. Bay Bus run the local bus service in Rotorua, with the nearest bus stop on Fenton Street, approx. 500m away.
    • Car parking:

      • Sudima Rotorua has an extensive on site uncovered car parking facility with over 120 car parks. There are two Mobility Spaces available, which are located at the rear of the site. These are located near the entrance to the facility that the Accessibility Units are situated in. To find these parks, continue driving around the building and past the coach parks. They are located on the right hand side near the buildings.
    • Drop off/pick up zone:

      • There is a drop off area located at the main entrance to the Hotel. This area is separate to the main hotel car park and has a small number of parking spaces available.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Kerb Side:

      • There is a footpath available which connects the main entrance to the footpath on Eruera Street. As there is not a kerb ramp from the drop off zone to the main entrance, alternative access to the main entrance is available between the entrance and the 'Block 200' units.
    • Fixed ramps to the main entrance:

      • There is one fixed ramp from the footpath to the main entrance. This is quite steep (1 in 6.7 - 15%) so alternative access is available between the entrance and the 'Block 200' unit.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The best accessible route to the main reception is along the pathway between the Reception and 'Block 200'. This takes you to the courtyard, at which you can turn back into the main building back to the reception area and conference rooms.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The main reception is at the main vehicle entrance on Eurera Street.
    • Main entrance signage:

      • Sudima Lake Rotorua Hotel has a large sign at the vehicle entrance displaying the extra services that are available - Restaurant, Maori Concert, and Conference Rooms. A 'Welcome to Sudima Lake Rotorua' is situated at the main entrance to provide a friendly, welcoming atmosphere.
    • Main entrance doorways (this includes gates and turnstiles)

      • Large automated sliding doors are used at the main entrance, with automated doors also at the building from the accessible carpark to the accommodation unit.
  • Getting around within the site:

    • Customer Service:

      • Sudima Hotel Lake Rotorua has friendly staff from a variety of cultures. They are always willing to help. Trollies are available to use for carrying luggage, as well as a wheelchair and a portable ramp to access the Bar.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • There are a number of staff that can speak a variety of languages.
      • There is information available on DVDs.
      • There is information available on DVDs using captions and NZ Sign Language.
    • Menus:

      • Menus are available which provide information on the different drinks on offer at the Mallards Bar. The Lakes Restaurant is recently refurbished and provides top quality dining for Breakfast, Lunch and Dinner.
      • Descriptive images or icons are used to help show items on the menu.
    • The identified accessible route within the site:

      • The accommodation units are very accessible with both units on the ground floor. The rooms are well numbered with big clear numbers on the door, and clear, simple directional signage aids the customer to locating the correct route.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has multiple levels of terrain.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

      • Signage is of a very high standard. It is clear, and simple to read. The writing is black on white, and directs the user around the site very well.
    • Sensory options:

      • There is good natural lighting on the accessible route to the accommodation unit. Various lighting levels are provided in the reception area to cater for different needs.
    • Surfaces:

      • The accessible route at the Reception as well as to and in the accommodation unit has good surfacing on the floors.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The use of lifts is not necessary to access the accessible accommodation units, but is provided to aid access to rooms upstairs in the main building.
    • Stairs or Steps:

      • The use of stairs is not necessary to access the accessible accommodation units.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception area is at the main entrance from Eruera Street. There is a quiet area available for waiting guests, and a portable ramp is available to access the Bar from the Reception Area.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Lakes Restaurant and Mallards Bar are licensed premises, located near the reception area and conference rooms. A portable ramp is available to access the Bar area and lower level of the Restaurant. Advising Sudima Lake Rotorua in advance of dining in the restaurant will help staff to provide an area in the level of the restaurant that is at the same level as the reception area.
      • Staff are identifiable with a uniform or name badge.
    • Accommodation Unit:

      • There are two accessible units available at a similar level to the reception area. They are conveniently located near the two Mobility Spaces.
      • The accessible units are located on the accessible route.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • There are two modern accessible units at the Sudima Hotel with a good amount of space for the accessible customer to manoeuvre.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • The two accessible units available both have Tea/Coffee making facilities and a mini fridge, cutlery and crockery.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The ensuite bathrooms in the accessible units are very large. Both units have a toilet, wet area shower and a separate bath.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The main Laundry is located near the '500 Block'. Washing machines and drying machines are available and a washing line is over the bathtub in the unit.
      • Assistance may be required to use the washing machine.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Sudima Hotel has conference rooms available near the reception area. These are of a large size and can cater for very large groups. A stage is available for use, and if not required, can be easily stowed away. The Restaurant and Bar is conveniently located next to the Conference Rooms.
      • Meeting rooms are on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
    • Swimming Pools & Spas:

      • A heated swimming pool and spas are available for quests to use. The access has stairs up to the pool and spas so is not suitable for wheelchair use.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • Entry into the spa pool may require assistance.
  • Getting out safely:

      • The Sudima Lake Rotorua staff take Health and Safety seriously and receive training at the induction to support all customers. When booking or checking in, advise the staff on any special requirements in case of an emergency. There are no visual fire alarms but staff has been trained to alert (in person) any guests with hearing impairments or those who don't speak English if there is an emergency.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.