Breadcrumbs

The Spencer on Byron Hotel

Contact Information

The Spencer on Byron Hotel
9 - 17 Byron Avenue, PO Box 33 1148, Takapuna, Auckland 0740
-36.790927,174.770768
Phone: 09 916 6111
Fax: 09 916 6110
www.spencerbyron.co.nz

Accessibility Report

Summary

Silver

This recently built hotel in the heart of the North Shore is welcoming to all guests. The staff are very willing to assist all guests, whether they are travellers looking for a place to stay, people using the conference facilities, couples celebrating their wedding with friends and family at the reception, or locals simply popping in to enjoy a meal at the restaurant or a drink after work.

View the full accessibility report for The Spencer on Byron Hotel.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Silver 71%
Vision
Silver 72%
Hearing
Silver 71%
Mobility
Silver 74%
Parents
Silver 73%
Learning & Intellectual
Silver 72%

Vision

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.spencerhotel.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is clear, and easy to navigate. It clearly shows everything the hotel has to offer, by way of hotel rooms, corporate and private functions, weddings and meals at the restaurant.
    • Brochures:

      • On arrival in the hotel, guests staying overnight will find a room information card in their rooms with full details of the hotel's facilities, including information regarding the television, room service, the hours that the gym and swimming pool are open etc. This is very clear and the staff are very helpful to assist with anything that requires clarification.
      • A large print brochure is available upon request.
      • Spencer on Byron is a modern hotel, and is currently in the process of developing an app for Smartphone users. This will enable clients to be informed of exciting deals - whether they be reduced overnight stays or a discount at the restaurant. Keep an eye on their website for details.
  • Arriving and Getting In:

    • Bus Stop:

      • Being in the heart of Takapuna, there are many options for public transport to the hotel. Burns Avenue that runs between Esmonde Road and Anzac Street has two bus stops within 100 metres of the hotel.
      • The Bus Stop is located on Burns Avenue
      • The bus stop number is 3547
      • The bus routes that the bus stop is located on are: 875, 858, 879, 895, 839, 922, 955, 915
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible carparking is available on all levels of the carparking. There are two carparks immediately on entry to the hotel to the left, which are outdoors. There are two further carparks, one just inside the hotel loading bay, and another in the basement, right next to the lift. The staff are more than able to assist with bringing bags from the car into the hotel. Please note that every car requires a parking permit from the hotel to prove that you are guests for security purposes. The signage to the carpark does not specify where the access parks are - you must check with the staff prior to parking the car. Please note that whilst overnight guests have free parking, there is a charge for day visitors (conference attendees etc).
      • There is accessible car parking.
      • There is valet parking available.
      • Outside hotel (ground floor), basement, and loading dock (next to hotel entrance).
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off zone is at the door of the hotel.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Spencer on Byron offer a full valet service to guests staying overnight at no charge. Accordingly guests may park at the front of the hotel, unload their bags onto a trolley, and a helpful staff member will take the car for parking, or if you prefer, advise you on where to park.
    • Kerb Side:

      • The main entrance is accessible for everyone.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible entrance is the main entrance to the hotel. There are no obstructions preventing any person from obtaining entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • Being a hotel, this business is in operation 24/7. The hotel locks its front doors for security purposes overnight, however there is a monitored intercom on the right hand side of the entrance for those who wish to access the hotel during these hours. The front desk (in view of the door)has at least two staff on duty 24/7 who will immediately unlock the door.
    • Main entrance signage:

      • There are no access signs or directional signs throughout the hotel. The access routes are all accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • The electric doors are very visible, with no issues of being hindered by signage or other objects.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff at the hotel appear to be warm and welcoming, and eager to please. Do not hesitate to ask them any questions or for assistance. If they do not have the answers for you, they have the ability to find out. The hotel has a commode and cots available at no extra charge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Many staff are international, and accordingly may assist those who do not have English as their first language. They are not, however, professional interpreters.
      • There is a loud speaker available to provide information.
    • Menus:

      • Thyme Restaurant uses only in season, fresh, local produce. The menu is able to be accessed on the website, and notes vegetarian options as well as items that customers may be allergic to (nuts, dairy, gluten and low carbs).
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The access throughout the site is very easy, with the lifts going to each floor.
      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One - to the swimming pool, out doors.
      • There are no handrails.
    • Signage within the site:

    • Sensory options:

      • The conference venue has good sound available - being a facility that assists with various functions, they have various hiring options available.
    • Surfaces:

      • The floors around the hotel are a mixture of carpet and wood. The wood is ingrained, so easy to walk on, without being slippery. The hotel staff are very aware of hazards, and accordingly if there is at any point a pool of water on the floor, it is cleaned up immediately. There are no rugs to trip over.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The lift is at the left of the reception area.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs in the hotel go from the reception lobby to the first floor, where there is the restaurant/conference facilities. It does not impede and is fully carpeted, with good handrails and solid non slip nosing.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception and places of payment throughout the hotel are fairly high, however they are all counters that can be reached around the side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Thyme Restaurant is available to the general public as well as visitors staying at the hotel. It is fully accessible, either via the stairs or via the lift to the first floor. The restaurant itself is uncluttered, and there is room to move around. The chairs are solid, high back, and have arm rests - there are a mixture of seating options for individuals' choice. The staff, are very helpful, and willing to provide water for support animals.
    • Accessible Toilets:

      • The men and women bathrooms both include an accessible toilet alongside the usual toilet stalls.
      • On first floor - next to the conference rooms / bar area
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The rooms are very large and comfortable, with good seating, table for eating and most rooms have a balcony overlooking Takapuna towards Rangitoto. The Accessible Units are larger than other units. Depending on the room requested, some rooms have a full kitchen / lounge areas, whereas others have a kitchenette, bathroom and beds. Please enquire if you need the beds to be made into double or twin singles. Spencer has commodes available, however do not have many other access support items. They are more than happy to arrange for the guest to hire them, and would be happy to update their database about this.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa bath available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • The room has a view.
      • The bedroom is large, with the telephone next to the bed. There is a TV in the bedroom, however at this stage it only has subtitles on the movies (ie. not the free channels). Electric blankets are available on request from reception.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • For those wanting a facility with a full kitchen, you will be pleasantly surprised. Ovens, microwaves, Washing machines, dryers, and dishwashers are all available in the apartment units. Please note that the different rooms have different facilities (reflected in the prices) so you will need to ensure that you book for the particular room you want. The kitchenette rooms come with a kettle and tea/coffee making facilities.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathrooms are very clean and spacious. There are several different type of bathrooms in the hotel - the walk in shower, the wet floor shower, and a shower over a bath. Please ensure you book for the accessible bathrooms if required. All bathrooms have a hair-drier as well as complimentary shampoo etc. The lovely soft bathrobes are a nice touch.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Guests are able to arrange for drycleaning, with a full day option or a half day option (more costly).
    • Places of assembly, entertainment and recreation:

      • The conference facilities at Spencer on Byron is used by both the professional corporate travellers for meetings, as well as being a popular wedding venue for the reception. The hotel website lists the different ways that the hotel can utilize these functions for your next event. They can cater for as few as 12 up to 400. There are two accessible bathrooms immediately next to the conference rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is no 'designated' accessible area because the hotel is very accessible. The hotel has a large grass area with trees and shrubbery immediately next to the main entrance. This makes it the perfect venue for those travelling with support dogs that do not want to take long walks late at night in an unfamiliar area to toilet their dogs.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The outdoors heated swimming pool and spa are the hidden delights of Spencer on Byron - overlooking the city, this swimming pool is open from 6.30 am to 10 pm daily. It is kept heated and in use right throughout the year. There is no hoist into the pool, but entry is via a fixed ladder with handrail on both sides. The guest needs to use their swipe card to gain access to the pool. Be aware that there is a small (8cm) step to go outside to the pool, and also there is a outside ramp up to the pool area which could be wet in the rain. After swimming, there is an accessible bathroom/shower next to the men/women's bathrooms.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency procedure followed by the hotel is as per fire department regulations. It is recommended that guests advise the hotel on their arrival of any special needs guests may have in case of emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.spencerhotel.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is clear, and easy to navigate. It clearly shows everything the hotel has to offer, by way of hotel rooms, corporate and private functions, weddings and meals at the restaurant.
    • Brochures:

      • On arrival in the hotel, guests staying overnight will find a room information card in their rooms with full details of the hotel's facilities, including information regarding the television, room service, the hours that the gym and swimming pool are open etc. This is very clear and the staff are very helpful to assist with anything that requires clarification.
      • Spencer on Byron is a modern hotel, and is currently in the process of developing an app for Smartphone users. This will enable clients to be informed of exciting deals - whether they be reduced overnight stays or a discount at the restaurant. Keep an eye on their website for details.
  • Arriving and Getting In:

    • Bus Stop:

      • Being in the heart of Takapuna, there are many options for public transport to the hotel. Burns Avenue that runs between Esmonde Road and Anzac Street has two bus stops within 100 metres of the hotel.
      • The Bus Stop is located on Burns Avenue
      • The bus stop number is 3547
      • The bus routes that the bus stop is located on are: 875, 858, 879, 895, 839, 922, 955, 915
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible carparking is available on all levels of the carparking. There are two carparks immediately on entry to the hotel to the left, which are outdoors. There are two further carparks, one just inside the hotel loading bay, and another in the basement, right next to the lift. The staff are more than able to assist with bringing bags from the car into the hotel. Please note that every car requires a parking permit from the hotel to prove that you are guests for security purposes. The signage to the carpark does not specify where the access parks are - you must check with the staff prior to parking the car. Please note that whilst overnight guests have free parking, there is a charge for day visitors (conference attendees etc).
      • There is valet parking available.
    • Drop off/pick up zone:

      • The drop off zone is at the door of the hotel.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Spencer on Byron offer a full valet service to guests staying overnight at no charge. Accordingly guests may park at the front of the hotel, unload their bags onto a trolley, and a helpful staff member will take the car for parking, or if you prefer, advise you on where to park.
    • Kerb Side:

      • The main entrance is accessible for everyone.
    • The identified accessible route to the site:

      • The accessible entrance is the main entrance to the hotel. There are no obstructions preventing any person from obtaining entrance.
    • The main entrance into the site:

      • Being a hotel, this business is in operation 24/7. The hotel locks its front doors for security purposes overnight, however there is a monitored intercom on the right hand side of the entrance for those who wish to access the hotel during these hours. The front desk (in view of the door)has at least two staff on duty 24/7 who will immediately unlock the door.
      • Entry is via an intercom.
    • Main entrance signage:

      • There are no access signs or directional signs throughout the hotel. The access routes are all accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • The electric doors are very visible, with no issues of being hindered by signage or other objects.
  • Getting around within the site:

    • Customer Service:

      • Staff at the hotel appear to be warm and welcoming, and eager to please. Do not hesitate to ask them any questions or for assistance. If they do not have the answers for you, they have the ability to find out. The hotel has a commode and cots available at no extra charge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Many staff are international, and accordingly may assist those who do not have English as their first language. They are not, however, professional interpreters.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • Menus:

      • Thyme Restaurant uses only in season, fresh, local produce. The menu is able to be accessed on the website, and notes vegetarian options as well as items that customers may be allergic to (nuts, dairy, gluten and low carbs).
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The access throughout the site is very easy, with the lifts going to each floor.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • There are no handrails.
    • Signage within the site:

    • Sensory options:

      • The conference venue has good sound available - being a facility that assists with various functions, they have various hiring options available.
      • A listening system exists.
    • Surfaces:

      • The floors around the hotel are a mixture of carpet and wood. The wood is ingrained, so easy to walk on, without being slippery. The hotel staff are very aware of hazards, and accordingly if there is at any point a pool of water on the floor, it is cleaned up immediately. There are no rugs to trip over.
    • Lifts:

      • The lift is at the left of the reception area.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs in the hotel go from the reception lobby to the first floor, where there is the restaurant/conference facilities. It does not impede and is fully carpeted, with good handrails and solid non slip nosing.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception and places of payment throughout the hotel are fairly high, however they are all counters that can be reached around the side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Thyme Restaurant is available to the general public as well as visitors staying at the hotel. It is fully accessible, either via the stairs or via the lift to the first floor. The restaurant itself is uncluttered, and there is room to move around. The chairs are solid, high back, and have arm rests - there are a mixture of seating options for individuals' choice. The staff, are very helpful, and willing to provide water for support animals.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • The men and women bathrooms both include an accessible toilet alongside the usual toilet stalls.
      • On first floor - next to the conference rooms / bar area
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The rooms are very large and comfortable, with good seating, table for eating and most rooms have a balcony overlooking Takapuna towards Rangitoto. The Accessible Units are larger than other units. Depending on the room requested, some rooms have a full kitchen / lounge areas, whereas others have a kitchenette, bathroom and beds. Please enquire if you need the beds to be made into double or twin singles. Spencer has commodes available, however do not have many other access support items. They are more than happy to arrange for the guest to hire them, and would be happy to update their database about this.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa bath available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • The room has a view.
      • The bedroom is large, with the telephone next to the bed. There is a TV in the bedroom, however at this stage it only has subtitles on the movies (ie. not the free channels). Electric blankets are available on request from reception.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • For those wanting a facility with a full kitchen, you will be pleasantly surprised. Ovens, microwaves, Washing machines, dryers, and dishwashers are all available in the apartment units. Please note that the different rooms have different facilities (reflected in the prices) so you will need to ensure that you book for the particular room you want. The kitchenette rooms come with a kettle and tea/coffee making facilities.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathrooms are very clean and spacious. There are several different type of bathrooms in the hotel - the walk in shower, the wet floor shower, and a shower over a bath. Please ensure you book for the accessible bathrooms if required. All bathrooms have a hair-drier as well as complimentary shampoo etc. The lovely soft bathrobes are a nice touch.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Guests are able to arrange for drycleaning, with a full day option or a half day option (more costly).
    • Places of assembly, entertainment and recreation:

      • The conference facilities at Spencer on Byron is used by both the professional corporate travellers for meetings, as well as being a popular wedding venue for the reception. The hotel website lists the different ways that the hotel can utilize these functions for your next event. They can cater for as few as 12 up to 400. There are two accessible bathrooms immediately next to the conference rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is no 'designated' accessible area because the hotel is very accessible. The hotel has a large grass area with trees and shrubbery immediately next to the main entrance. This makes it the perfect venue for those travelling with support dogs that do not want to take long walks late at night in an unfamiliar area to toilet their dogs.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The outdoors heated swimming pool and spa are the hidden delights of Spencer on Byron - overlooking the city, this swimming pool is open from 6.30 am to 10 pm daily. It is kept heated and in use right throughout the year. There is no hoist into the pool, but entry is via a fixed ladder with handrail on both sides. The guest needs to use their swipe card to gain access to the pool. Be aware that there is a small (8cm) step to go outside to the pool, and also there is a outside ramp up to the pool area which could be wet in the rain. After swimming, there is an accessible bathroom/shower next to the men/women's bathrooms.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency procedure followed by the hotel is as per fire department regulations. It is recommended that guests advise the hotel on their arrival of any special needs guests may have in case of emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.spencerhotel.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is clear, and easy to navigate. It clearly shows everything the hotel has to offer, by way of hotel rooms, corporate and private functions, weddings and meals at the restaurant.
    • Brochures:

      • On arrival in the hotel, guests staying overnight will find a room information card in their rooms with full details of the hotel's facilities, including information regarding the television, room service, the hours that the gym and swimming pool are open etc. This is very clear and the staff are very helpful to assist with anything that requires clarification.
      • Spencer on Byron is a modern hotel, and is currently in the process of developing an app for Smartphone users. This will enable clients to be informed of exciting deals - whether they be reduced overnight stays or a discount at the restaurant. Keep an eye on their website for details.
  • Arriving and Getting In:

    • Bus Stop:

      • Being in the heart of Takapuna, there are many options for public transport to the hotel. Burns Avenue that runs between Esmonde Road and Anzac Street has two bus stops within 100 metres of the hotel.
      • The Bus Stop is located on Burns Avenue
      • The bus stop number is 3547
      • The bus routes that the bus stop is located on are: 875, 858, 879, 895, 839, 922, 955, 915
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible carparking is available on all levels of the carparking. There are two carparks immediately on entry to the hotel to the left, which are outdoors. There are two further carparks, one just inside the hotel loading bay, and another in the basement, right next to the lift. The staff are more than able to assist with bringing bags from the car into the hotel. Please note that every car requires a parking permit from the hotel to prove that you are guests for security purposes. The signage to the carpark does not specify where the access parks are - you must check with the staff prior to parking the car. Please note that whilst overnight guests have free parking, there is a charge for day visitors (conference attendees etc).
      • There is accessible car parking.
      • There is valet parking available.
      • Outside hotel (ground floor), basement, and loading dock (next to hotel entrance).
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • The drop off zone is at the door of the hotel.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Spencer on Byron offer a full valet service to guests staying overnight at no charge. Accordingly guests may park at the front of the hotel, unload their bags onto a trolley, and a helpful staff member will take the car for parking, or if you prefer, advise you on where to park.
    • Kerb Side:

      • The main entrance is accessible for everyone.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible entrance is the main entrance to the hotel. There are no obstructions preventing any person from obtaining entrance.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Being a hotel, this business is in operation 24/7. The hotel locks its front doors for security purposes overnight, however there is a monitored intercom on the right hand side of the entrance for those who wish to access the hotel during these hours. The front desk (in view of the door)has at least two staff on duty 24/7 who will immediately unlock the door.
    • Main entrance signage:

      • There are no access signs or directional signs throughout the hotel. The access routes are all accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • The electric doors are very visible, with no issues of being hindered by signage or other objects.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff at the hotel appear to be warm and welcoming, and eager to please. Do not hesitate to ask them any questions or for assistance. If they do not have the answers for you, they have the ability to find out. The hotel has a commode and cots available at no extra charge.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Manual
      • Commodes are available for guests staying overnight (please advise in advance) - cots for babies. No charge.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Many staff are international, and accordingly may assist those who do not have English as their first language. They are not, however, professional interpreters.
    • Menus:

      • Thyme Restaurant uses only in season, fresh, local produce. The menu is able to be accessed on the website, and notes vegetarian options as well as items that customers may be allergic to (nuts, dairy, gluten and low carbs).
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The access throughout the site is very easy, with the lifts going to each floor.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One - to the swimming pool, out doors.
      • There are no handrails.
    • Signage within the site:

    • Sensory options:

      • The conference venue has good sound available - being a facility that assists with various functions, they have various hiring options available.
    • Surfaces:

      • The floors around the hotel are a mixture of carpet and wood. The wood is ingrained, so easy to walk on, without being slippery. The hotel staff are very aware of hazards, and accordingly if there is at any point a pool of water on the floor, it is cleaned up immediately. There are no rugs to trip over.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is at the left of the reception area.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs in the hotel go from the reception lobby to the first floor, where there is the restaurant/conference facilities. It does not impede and is fully carpeted, with good handrails and solid non slip nosing.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception and places of payment throughout the hotel are fairly high, however they are all counters that can be reached around the side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Thyme Restaurant is available to the general public as well as visitors staying at the hotel. It is fully accessible, either via the stairs or via the lift to the first floor. The restaurant itself is uncluttered, and there is room to move around. The chairs are solid, high back, and have arm rests - there are a mixture of seating options for individuals' choice. The staff, are very helpful, and willing to provide water for support animals.
    • Accessible Toilets:

      • The men and women bathrooms both include an accessible toilet alongside the usual toilet stalls.
      • On first floor - next to the conference rooms / bar area
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Accommodation Unit:

      • The rooms are very large and comfortable, with good seating, table for eating and most rooms have a balcony overlooking Takapuna towards Rangitoto. The Accessible Units are larger than other units. Depending on the room requested, some rooms have a full kitchen / lounge areas, whereas others have a kitchenette, bathroom and beds. Please enquire if you need the beds to be made into double or twin singles. Spencer has commodes available, however do not have many other access support items. They are more than happy to arrange for the guest to hire them, and would be happy to update their database about this.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a wheeled shower/toilet chair available upon request.
      • There is a spa bath available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • The room has a view.
      • The bedroom is large, with the telephone next to the bed. There is a TV in the bedroom, however at this stage it only has subtitles on the movies (ie. not the free channels). Electric blankets are available on request from reception.
      • The height of the bed is fixed and can't be raised or lowered.
      • The television can be viewed from the bed.
      • There is a storage area for mobility aids.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • For those wanting a facility with a full kitchen, you will be pleasantly surprised. Ovens, microwaves, Washing machines, dryers, and dishwashers are all available in the apartment units. Please note that the different rooms have different facilities (reflected in the prices) so you will need to ensure that you book for the particular room you want. The kitchenette rooms come with a kettle and tea/coffee making facilities.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathrooms are very clean and spacious. There are several different type of bathrooms in the hotel - the walk in shower, the wet floor shower, and a shower over a bath. Please ensure you book for the accessible bathrooms if required. All bathrooms have a hair-drier as well as complimentary shampoo etc. The lovely soft bathrobes are a nice touch.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Guests are able to arrange for drycleaning, with a full day option or a half day option (more costly).
    • Places of assembly, entertainment and recreation:

      • The conference facilities at Spencer on Byron is used by both the professional corporate travellers for meetings, as well as being a popular wedding venue for the reception. The hotel website lists the different ways that the hotel can utilize these functions for your next event. They can cater for as few as 12 up to 400. There are two accessible bathrooms immediately next to the conference rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is no 'designated' accessible area because the hotel is very accessible. The hotel has a large grass area with trees and shrubbery immediately next to the main entrance. This makes it the perfect venue for those travelling with support dogs that do not want to take long walks late at night in an unfamiliar area to toilet their dogs.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The outdoors heated swimming pool and spa are the hidden delights of Spencer on Byron - overlooking the city, this swimming pool is open from 6.30 am to 10 pm daily. It is kept heated and in use right throughout the year. There is no hoist into the pool, but entry is via a fixed ladder with handrail on both sides. The guest needs to use their swipe card to gain access to the pool. Be aware that there is a small (8cm) step to go outside to the pool, and also there is a outside ramp up to the pool area which could be wet in the rain. After swimming, there is an accessible bathroom/shower next to the men/women's bathrooms.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency procedure followed by the hotel is as per fire department regulations. It is recommended that guests advise the hotel on their arrival of any special needs guests may have in case of emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.spencerhotel.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is clear, and easy to navigate. It clearly shows everything the hotel has to offer, by way of hotel rooms, corporate and private functions, weddings and meals at the restaurant.
    • Brochures:

      • On arrival in the hotel, guests staying overnight will find a room information card in their rooms with full details of the hotel's facilities, including information regarding the television, room service, the hours that the gym and swimming pool are open etc. This is very clear and the staff are very helpful to assist with anything that requires clarification.
      • Spencer on Byron is a modern hotel, and is currently in the process of developing an app for Smartphone users. This will enable clients to be informed of exciting deals - whether they be reduced overnight stays or a discount at the restaurant. Keep an eye on their website for details.
  • Arriving and Getting In:

    • Bus Stop:

      • Being in the heart of Takapuna, there are many options for public transport to the hotel. Burns Avenue that runs between Esmonde Road and Anzac Street has two bus stops within 100 metres of the hotel.
      • The Bus Stop is located on Burns Avenue
      • The bus stop number is 3547
      • The bus routes that the bus stop is located on are: 875, 858, 879, 895, 839, 922, 955, 915
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible carparking is available on all levels of the carparking. There are two carparks immediately on entry to the hotel to the left, which are outdoors. There are two further carparks, one just inside the hotel loading bay, and another in the basement, right next to the lift. The staff are more than able to assist with bringing bags from the car into the hotel. Please note that every car requires a parking permit from the hotel to prove that you are guests for security purposes. The signage to the carpark does not specify where the access parks are - you must check with the staff prior to parking the car. Please note that whilst overnight guests have free parking, there is a charge for day visitors (conference attendees etc).
      • There is valet parking available.
    • Drop off/pick up zone:

      • The drop off zone is at the door of the hotel.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Spencer on Byron offer a full valet service to guests staying overnight at no charge. Accordingly guests may park at the front of the hotel, unload their bags onto a trolley, and a helpful staff member will take the car for parking, or if you prefer, advise you on where to park.
    • Kerb Side:

      • The main entrance is accessible for everyone.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible entrance is the main entrance to the hotel. There are no obstructions preventing any person from obtaining entrance.
    • The main entrance into the site:

      • Being a hotel, this business is in operation 24/7. The hotel locks its front doors for security purposes overnight, however there is a monitored intercom on the right hand side of the entrance for those who wish to access the hotel during these hours. The front desk (in view of the door)has at least two staff on duty 24/7 who will immediately unlock the door.
    • Main entrance signage:

      • There are no access signs or directional signs throughout the hotel. The access routes are all accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • The electric doors are very visible, with no issues of being hindered by signage or other objects.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff at the hotel appear to be warm and welcoming, and eager to please. Do not hesitate to ask them any questions or for assistance. If they do not have the answers for you, they have the ability to find out. The hotel has a commode and cots available at no extra charge.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Manual
      • Commodes are available for guests staying overnight (please advise in advance) - cots for babies. No charge.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Many staff are international, and accordingly may assist those who do not have English as their first language. They are not, however, professional interpreters.
    • Menus:

      • Thyme Restaurant uses only in season, fresh, local produce. The menu is able to be accessed on the website, and notes vegetarian options as well as items that customers may be allergic to (nuts, dairy, gluten and low carbs).
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The access throughout the site is very easy, with the lifts going to each floor.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One - to the swimming pool, out doors.
      • There are no handrails.
    • Signage within the site:

    • Sensory options:

      • The conference venue has good sound available - being a facility that assists with various functions, they have various hiring options available.
    • Surfaces:

      • The floors around the hotel are a mixture of carpet and wood. The wood is ingrained, so easy to walk on, without being slippery. The hotel staff are very aware of hazards, and accordingly if there is at any point a pool of water on the floor, it is cleaned up immediately. There are no rugs to trip over.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The lift is at the left of the reception area.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs in the hotel go from the reception lobby to the first floor, where there is the restaurant/conference facilities. It does not impede and is fully carpeted, with good handrails and solid non slip nosing.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception and places of payment throughout the hotel are fairly high, however they are all counters that can be reached around the side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Thyme Restaurant is available to the general public as well as visitors staying at the hotel. It is fully accessible, either via the stairs or via the lift to the first floor. The restaurant itself is uncluttered, and there is room to move around. The chairs are solid, high back, and have arm rests - there are a mixture of seating options for individuals' choice. The staff, are very helpful, and willing to provide water for support animals.
      • Staff are identifiable with a uniform or name badge.
    • Accessible Toilets:

      • The men and women bathrooms both include an accessible toilet alongside the usual toilet stalls.
      • On first floor - next to the conference rooms / bar area
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The rooms are very large and comfortable, with good seating, table for eating and most rooms have a balcony overlooking Takapuna towards Rangitoto. The Accessible Units are larger than other units. Depending on the room requested, some rooms have a full kitchen / lounge areas, whereas others have a kitchenette, bathroom and beds. Please enquire if you need the beds to be made into double or twin singles. Spencer has commodes available, however do not have many other access support items. They are more than happy to arrange for the guest to hire them, and would be happy to update their database about this.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa bath available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • The room has a view.
      • The bedroom is large, with the telephone next to the bed. There is a TV in the bedroom, however at this stage it only has subtitles on the movies (ie. not the free channels). Electric blankets are available on request from reception.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • For those wanting a facility with a full kitchen, you will be pleasantly surprised. Ovens, microwaves, Washing machines, dryers, and dishwashers are all available in the apartment units. Please note that the different rooms have different facilities (reflected in the prices) so you will need to ensure that you book for the particular room you want. The kitchenette rooms come with a kettle and tea/coffee making facilities.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathrooms are very clean and spacious. There are several different type of bathrooms in the hotel - the walk in shower, the wet floor shower, and a shower over a bath. Please ensure you book for the accessible bathrooms if required. All bathrooms have a hair-drier as well as complimentary shampoo etc. The lovely soft bathrobes are a nice touch.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Guests are able to arrange for drycleaning, with a full day option or a half day option (more costly).
    • Places of assembly, entertainment and recreation:

      • The conference facilities at Spencer on Byron is used by both the professional corporate travellers for meetings, as well as being a popular wedding venue for the reception. The hotel website lists the different ways that the hotel can utilize these functions for your next event. They can cater for as few as 12 up to 400. There are two accessible bathrooms immediately next to the conference rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is no 'designated' accessible area because the hotel is very accessible. The hotel has a large grass area with trees and shrubbery immediately next to the main entrance. This makes it the perfect venue for those travelling with support dogs that do not want to take long walks late at night in an unfamiliar area to toilet their dogs.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The outdoors heated swimming pool and spa are the hidden delights of Spencer on Byron - overlooking the city, this swimming pool is open from 6.30 am to 10 pm daily. It is kept heated and in use right throughout the year. There is no hoist into the pool, but entry is via a fixed ladder with handrail on both sides. The guest needs to use their swipe card to gain access to the pool. Be aware that there is a small (8cm) step to go outside to the pool, and also there is a outside ramp up to the pool area which could be wet in the rain. After swimming, there is an accessible bathroom/shower next to the men/women's bathrooms.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency procedure followed by the hotel is as per fire department regulations. It is recommended that guests advise the hotel on their arrival of any special needs guests may have in case of emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.spencerhotel.co.nz
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is clear, and easy to navigate. It clearly shows everything the hotel has to offer, by way of hotel rooms, corporate and private functions, weddings and meals at the restaurant.
    • Brochures:

      • On arrival in the hotel, guests staying overnight will find a room information card in their rooms with full details of the hotel's facilities, including information regarding the television, room service, the hours that the gym and swimming pool are open etc. This is very clear and the staff are very helpful to assist with anything that requires clarification.
      • A large print brochure is available upon request.
      • Spencer on Byron is a modern hotel, and is currently in the process of developing an app for Smartphone users. This will enable clients to be informed of exciting deals - whether they be reduced overnight stays or a discount at the restaurant. Keep an eye on their website for details.
  • Arriving and Getting In:

    • Bus Stop:

      • Being in the heart of Takapuna, there are many options for public transport to the hotel. Burns Avenue that runs between Esmonde Road and Anzac Street has two bus stops within 100 metres of the hotel.
      • The Bus Stop is located on Burns Avenue
      • The bus stop number is 3547
      • The bus routes that the bus stop is located on are: 875, 858, 879, 895, 839, 922, 955, 915
      • There is seating and shelter at the bus stop.
    • Car parking:

      • Accessible carparking is available on all levels of the carparking. There are two carparks immediately on entry to the hotel to the left, which are outdoors. There are two further carparks, one just inside the hotel loading bay, and another in the basement, right next to the lift. The staff are more than able to assist with bringing bags from the car into the hotel. Please note that every car requires a parking permit from the hotel to prove that you are guests for security purposes. The signage to the carpark does not specify where the access parks are - you must check with the staff prior to parking the car. Please note that whilst overnight guests have free parking, there is a charge for day visitors (conference attendees etc).
      • There is valet parking available.
    • Drop off/pick up zone:

      • The drop off zone is at the door of the hotel.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is shelter over the drop off/pick up zone.
      • There is a kerb curb cut to the pavement or the environment is level.
    • Drop off/pick up zone signage:

      • Spencer on Byron offer a full valet service to guests staying overnight at no charge. Accordingly guests may park at the front of the hotel, unload their bags onto a trolley, and a helpful staff member will take the car for parking, or if you prefer, advise you on where to park.
    • Kerb Side:

      • The main entrance is accessible for everyone.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • The accessible entrance is the main entrance to the hotel. There are no obstructions preventing any person from obtaining entrance.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Being a hotel, this business is in operation 24/7. The hotel locks its front doors for security purposes overnight, however there is a monitored intercom on the right hand side of the entrance for those who wish to access the hotel during these hours. The front desk (in view of the door)has at least two staff on duty 24/7 who will immediately unlock the door.
      • Entry is via an intercom.
    • Main entrance signage:

      • There are no access signs or directional signs throughout the hotel. The access routes are all accessible.
    • Main entrance doorways (this includes gates and turnstiles)

      • The electric doors are very visible, with no issues of being hindered by signage or other objects.
      • The entrance door swing allows for a 1200mm minimum clear space.
  • Getting around within the site:

    • Customer Service:

      • Staff at the hotel appear to be warm and welcoming, and eager to please. Do not hesitate to ask them any questions or for assistance. If they do not have the answers for you, they have the ability to find out. The hotel has a commode and cots available at no extra charge.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Many staff are international, and accordingly may assist those who do not have English as their first language. They are not, however, professional interpreters.
    • Menus:

      • Thyme Restaurant uses only in season, fresh, local produce. The menu is able to be accessed on the website, and notes vegetarian options as well as items that customers may be allergic to (nuts, dairy, gluten and low carbs).
      • Menus are available to view on their website.
    • The identified accessible route within the site:

      • The access throughout the site is very easy, with the lifts going to each floor.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Fixed ramps within:

      • One - to the swimming pool, out doors.
      • There are no handrails.
    • Signage within the site:

    • Sensory options:

      • The conference venue has good sound available - being a facility that assists with various functions, they have various hiring options available.
    • Surfaces:

      • The floors around the hotel are a mixture of carpet and wood. The wood is ingrained, so easy to walk on, without being slippery. The hotel staff are very aware of hazards, and accordingly if there is at any point a pool of water on the floor, it is cleaned up immediately. There are no rugs to trip over.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The lift is at the left of the reception area.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The only stairs in the hotel go from the reception lobby to the first floor, where there is the restaurant/conference facilities. It does not impede and is fully carpeted, with good handrails and solid non slip nosing.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception and places of payment throughout the hotel are fairly high, however they are all counters that can be reached around the side.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • The entrance is colour contrasted.
      • Entry doors are easily operable.
      • There is an accessible waiting area available with accessible seating.
      • "There is at least one access space at the service or reception counter.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are identifiable with a uniform or name badge.
      • Thyme Restaurant is available to the general public as well as visitors staying at the hotel. It is fully accessible, either via the stairs or via the lift to the first floor. The restaurant itself is uncluttered, and there is room to move around. The chairs are solid, high back, and have arm rests - there are a mixture of seating options for individuals' choice. The staff, are very helpful, and willing to provide water for support animals.
    • Accessible Toilets:

      • The men and women bathrooms both include an accessible toilet alongside the usual toilet stalls.
      • On first floor - next to the conference rooms / bar area
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • The rooms are very large and comfortable, with good seating, table for eating and most rooms have a balcony overlooking Takapuna towards Rangitoto. The Accessible Units are larger than other units. Depending on the room requested, some rooms have a full kitchen / lounge areas, whereas others have a kitchenette, bathroom and beds. Please enquire if you need the beds to be made into double or twin singles. Spencer has commodes available, however do not have many other access support items. They are more than happy to arrange for the guest to hire them, and would be happy to update their database about this.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa bath available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • The television has a portable remote.
      • There is an electric blanket available for use.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has an interconnecting door to another unit.
      • The room has a balcony.
      • The room has a view.
      • The bedroom is large, with the telephone next to the bed. There is a TV in the bedroom, however at this stage it only has subtitles on the movies (ie. not the free channels). Electric blankets are available on request from reception.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • For those wanting a facility with a full kitchen, you will be pleasantly surprised. Ovens, microwaves, Washing machines, dryers, and dishwashers are all available in the apartment units. Please note that the different rooms have different facilities (reflected in the prices) so you will need to ensure that you book for the particular room you want. The kitchenette rooms come with a kettle and tea/coffee making facilities.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathrooms are very clean and spacious. There are several different type of bathrooms in the hotel - the walk in shower, the wet floor shower, and a shower over a bath. Please ensure you book for the accessible bathrooms if required. All bathrooms have a hair-drier as well as complimentary shampoo etc. The lovely soft bathrobes are a nice touch.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • Guests are able to arrange for drycleaning, with a full day option or a half day option (more costly).
    • Places of assembly, entertainment and recreation:

      • The conference facilities at Spencer on Byron is used by both the professional corporate travellers for meetings, as well as being a popular wedding venue for the reception. The hotel website lists the different ways that the hotel can utilize these functions for your next event. They can cater for as few as 12 up to 400. There are two accessible bathrooms immediately next to the conference rooms.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • There is no 'designated' accessible area because the hotel is very accessible. The hotel has a large grass area with trees and shrubbery immediately next to the main entrance. This makes it the perfect venue for those travelling with support dogs that do not want to take long walks late at night in an unfamiliar area to toilet their dogs.
      • The designated smoking area is accessible.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The outdoors heated swimming pool and spa are the hidden delights of Spencer on Byron - overlooking the city, this swimming pool is open from 6.30 am to 10 pm daily. It is kept heated and in use right throughout the year. There is no hoist into the pool, but entry is via a fixed ladder with handrail on both sides. The guest needs to use their swipe card to gain access to the pool. Be aware that there is a small (8cm) step to go outside to the pool, and also there is a outside ramp up to the pool area which could be wet in the rain. After swimming, there is an accessible bathroom/shower next to the men/women's bathrooms.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency procedure followed by the hotel is as per fire department regulations. It is recommended that guests advise the hotel on their arrival of any special needs guests may have in case of emergency.
      • The emergency exits are accessible and hazard free.
      • Not all doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.