Breadcrumbs

Waldorf Stadium Apartment Hotel

Contact Information

Waldorf Stadium Apartment Hotel
40 Beach Rd, Auckland 1010
-36.846828,174.773623
Phone: 09 377 5300
Fax: 09 377 5301
www.stadium-apartments-hotel.co.nz

Accessibility Report

Summary

Bronze

Waldorf Stadium offers luxurious 4.5 star self-contained weekly serviced hotel apartments which includes seven accessible studio rooms. Each accessible room has a fully equipped kitchen, spacious bathroom and visual emergency alarms. The Waldorf Stadium apartments are situated downtown amongst restaurants, the Vector Arena and just 800 metres from the Britomart Transport Centre, making it an ideal spot for the access customer.

View the full accessibility report for Waldorf Stadium Apartment Hotel.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 60%
Vision
Bronze 62%
Hearing
Bronze 59%
Mobility
Bronze 61%
Parents
Bronze 62%
Learning & Intellectual
Bronze 61%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • http://stadium-apartments-hotel.co.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on the website, using pictures to show the facilities in the room. There is a welcoming message to those with access needs to contact the hotel with anything they need.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • There is a large tree where roots have caused the concrete surface to lift and become uneven on the pavement from the bus stop to the main entrance of the building.
      • The bus stop is located on 40 Beach Road right outside Waldorf Stadium Apartments.
      • The bus stop number is 7182.
      • The bust routes are Glen Innes and Britomart.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On arrival, there is a loading zone directly in front of the main entrance on Beach Road. There are four car parks directly behind the Waldorf which can be reserved for access customers, if available. These are close to the back entrance of the Waldorf and need to be requested by contacting reception. The other parks for the Waldorf, including accessible parks, are located in the arena carpark building, directly behind the Waldorf on Dockside Lane off Tapora Street. There are accessible parks located only on the first level when entering the car park. Please use the accessible parks to the left as the parks to the right are reserved. Once parked, there is an exit to the right of the main entrance of the carpark building. At the end of the corridor there is a door leading to a retail alley situated between the arena carpark building and the QUbA Apartment building. Turn right and travel down the alley to the end, then turn right and there is a set of stairs leading down to the back entrance of the Waldorf building. There is a ramp further along beside the stairs. The cost to park is $18 per night. Pre-booking is not required for the arena carpark.
      • There is accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a loading zone on Beach Road, directly outside the main entrance of the Waldorf. Guests are encouraged to use this instead of the park in the arena carpark building. However, there is no kerb ramp between the loading zone and footpath which may not be accessible for all. There is an accessible loading zone directly behind the Waldorf which can be accessed via a driveway to the right of the main entrance and just after the bus stop. There is no directional signage, however at the end of the driveway there is signage indicating "drop off/pick up zone" with spaces for four cars. Once parked, guests enter through the back entrance which is to the left of the carpark.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is a fantastic ramp on the accessible route from the arena carpark building to the back entrance of the Waldorf. It has yellow warning tactile indicators at both ends, is over 1200mm wide and sturdy hand rails on both sides.
      • There is one ramp along accessible route.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Both the main entrance and back entrance into the Waldorf have slip-resistant surfaces and a level approach space.
    • Main entrance signage:

      • The large red Waldorf signs on either side of the building can be seen from a distance on Beach Road. The signage from the Arena car parking building has strong colour contrast, large text and directional arrows.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance on Beach Road is not illuminated or contrasting within the surroundings. However, the approach to the entrance is wide and spacious with palms on either side which helps to distinguish it as a hotel entrance. The glass automated doors reflect the light and surroundings and can be hard to see, however they activate from a shallow approach so there is no danger of guests walking into the door.
      • The main entrance blends in with its surroundings.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The Waldorf has a very warm and friendly atmosphere. The staff are willing to learn how to make the business more accessible.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
      • Touchscreen in Reception with information on local restaurants, attractions and public transport
      • The Waldorf Lounge is a self-service breakfast room with chairs and tables like a cafe. There are no menu's.
    • The identified accessible route within the site:

      • The only area access customers can't access is the rubbish disposal area due to the lack of a ramp. Guests who cannot use the stairs can call reception and they will discard of rubbish. The lighting within the corridors casts shadows on the wall which could be disorientating for guests with vision impairments.
      • The width of the accessible route within the site is less than 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The current signage has silver/grey text on a charcoal background (room numbers, gym signage, Waldorf Lounge signage) which is difficult to read, particularly from a distance and in the shadows. The main facilities like the Waldorf Lounge, gym and rubbish room are accessed on the ground floor past reception. If assistance is required to find these areas, ask at reception.
    • Sensory options:

      • Reflective and polished surfaces are minimised. The lighting design throughout the corridors casts large shadows which may disorientate guests with vision impairments.
    • Surfaces:

      • The floor covering is free of loose mats or rugs and there is a large slip-resistant mat at the main entrance.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • The controls are mounted at 1000mm above the floor and include braille on the buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are stairs which lead to the rubbish area, however guests who cannot use stairs can call reception and staff will throw away rubbish for them. The other stairs are an alternative to using the lift. Both sets of stairs are within concrete stairwells, with slip-resistant nosing, and solid handrails.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is 1250mm high, however the Eftpos machine can reach low for wheelchair users. The information signs on the reception counter are easy to read with strong colour contrast and large font.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is not clearly illuminated to be distinguishable from the surroundings.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are not easily identifiable.
      • The Waldorf Lounge is available for self-service breakfast in the morning and tea and coffee throughout the day. Charges apply. The Lounge is a small room, however the furniture is movable. The chairs have arm rests and back rests. The serving bench is an accessible height of 910mm high for children and wheelchair users. The facilities are accessible and there is a staff member available who can assist guests if required.
      • There is no accessible toilet available within the Waldorf Lounge. Guests must use the accessible toilet in their room.
      • There are no accessible toilets on the ground floor. Guests must use the accessible toilet in their room.
    • Accommodation Unit:

      • The accessible rooms are studio units, however the bedrooms can be closed off from the kitchen/dining/lounge area with glass sliding doors. These doors do not have curtains, so their only purpose is to make the bedroom quieter. All accessible rooms have visual and audible alarms. The accessible bathrooms are spacious, with slip-resistant tiles and a wall-mounted shower seat. There is a 1500mm diameter turning circle in the kitchen/dining and lounge area but not the bedroom area. Furniture can be moved to suit guests.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • Each accessible room has a queen bed, which is 550mm high and can't be raised or lowered. There is limited space between the bed and other furniture, but furniture can be rearranged if required.
    • Kitchen Facilities:

      • The cooking facilities are reachable from a wheelchair or scooter, however the top cupboards which contain the crockery are not. Guests can liaise with staff to rearrange the kitchen utensils. There is a dishwasher, fridge, microwave, oven, stove, kettle and toaster available.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom facilities are a combined toilet, shower and laundry space. The bathroom is spacious and allows a 1500mm turning circle. The toilet and shower both have 90 degree hand rails to assist guests. There are no lips within the shower area. There is a solid, secure bath seat attached to the wall. There is a hand held shower mixer. The bathroom tiles are slip resistant.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • The laundry facilities are part of the bathroom facilities. The floor space allows a 1500mm diameter turning circle. The washing machine and controls are reachable. The dryer is not at a reachable height for guests using seated mobility devices. An iron and ironing board are available, however there is no clothes line available.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • There is one small meeting room directly off the Waldorf Lounge. There is a table and movable chairs which could seat up to eight people.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area at the main entrance and back entrance are accessible but there is no seating available. There is outdoor seating at the back of the Waldorf within a concreted courtyard. There is also seating at the main entrance. None of the seating has backrests or arm rests.
      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool for guests is not in the Waldorf Stadium building. It is located 230 metres away at 18A Beach Road in the Waldorf On Scene Apartments (Scene One). The front door is not accessible as there is no ramp, however the back door has no stairs and can be accessed off Scene Lane, off Britomart Place. For more information and a swipe card, contact reception at Waldorf Stadium apartments.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • There are visual and audible fire alerting devices in each accessible room and evacuation assembly areas are on the accessible route.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • http://stadium-apartments-hotel.co.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on the website, using pictures to show the facilities in the room. There is a welcoming message to those with access needs to contact the hotel with anything they need.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • There is a large tree where roots have caused the concrete surface to lift and become uneven on the pavement from the bus stop to the main entrance of the building.
      • The bus stop is located on 40 Beach Road right outside Waldorf Stadium Apartments.
      • The bus stop number is 7182.
      • The bust routes are Glen Innes and Britomart.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On arrival, there is a loading zone directly in front of the main entrance on Beach Road. There are four car parks directly behind the Waldorf which can be reserved for access customers, if available. These are close to the back entrance of the Waldorf and need to be requested by contacting reception. The other parks for the Waldorf, including accessible parks, are located in the arena carpark building, directly behind the Waldorf on Dockside Lane off Tapora Street. There are accessible parks located only on the first level when entering the car park. Please use the accessible parks to the left as the parks to the right are reserved. Once parked, there is an exit to the right of the main entrance of the carpark building. At the end of the corridor there is a door leading to a retail alley situated between the arena carpark building and the QUbA Apartment building. Turn right and travel down the alley to the end, then turn right and there is a set of stairs leading down to the back entrance of the Waldorf building. There is a ramp further along beside the stairs. The cost to park is $18 per night. Pre-booking is not required for the arena carpark.
    • Drop off/pick up zone:

      • There is a loading zone on Beach Road, directly outside the main entrance of the Waldorf. Guests are encouraged to use this instead of the park in the arena carpark building. However, there is no kerb ramp between the loading zone and footpath which may not be accessible for all. There is an accessible loading zone directly behind the Waldorf which can be accessed via a driveway to the right of the main entrance and just after the bus stop. There is no directional signage, however at the end of the driveway there is signage indicating "drop off/pick up zone" with spaces for four cars. Once parked, guests enter through the back entrance which is to the left of the carpark.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

    • Fixed ramps to the main entrance:

      • There is a fantastic ramp on the accessible route from the arena carpark building to the back entrance of the Waldorf. It has yellow warning tactile indicators at both ends, is over 1200mm wide and sturdy hand rails on both sides.
      • Ramps have a handrail.
    • The identified accessible route to the site:

    • The main entrance into the site:

      • Both the main entrance and back entrance into the Waldorf have slip-resistant surfaces and a level approach space.
    • Main entrance signage:

      • The large red Waldorf signs on either side of the building can be seen from a distance on Beach Road. The signage from the Arena car parking building has strong colour contrast, large text and directional arrows.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance on Beach Road is not illuminated or contrasting within the surroundings. However, the approach to the entrance is wide and spacious with palms on either side which helps to distinguish it as a hotel entrance. The glass automated doors reflect the light and surroundings and can be hard to see, however they activate from a shallow approach so there is no danger of guests walking into the door.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The Waldorf has a very warm and friendly atmosphere. The staff are willing to learn how to make the business more accessible.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Information can be sent out via email.
      • Touchscreen in Reception with information on local restaurants, attractions and public transport
      • The Waldorf Lounge is a self-service breakfast room with chairs and tables like a cafe. There are no menu's.
    • The identified accessible route within the site:

      • The only area access customers can't access is the rubbish disposal area due to the lack of a ramp. Guests who cannot use the stairs can call reception and they will discard of rubbish. The lighting within the corridors casts shadows on the wall which could be disorientating for guests with vision impairments.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The current signage has silver/grey text on a charcoal background (room numbers, gym signage, Waldorf Lounge signage) which is difficult to read, particularly from a distance and in the shadows. The main facilities like the Waldorf Lounge, gym and rubbish room are accessed on the ground floor past reception. If assistance is required to find these areas, ask at reception.
    • Sensory options:

      • Reflective and polished surfaces are minimised. The lighting design throughout the corridors casts large shadows which may disorientate guests with vision impairments.
    • Surfaces:

      • The floor covering is free of loose mats or rugs and there is a large slip-resistant mat at the main entrance.
    • Lifts:

      • The controls are mounted at 1000mm above the floor and include braille on the buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are stairs which lead to the rubbish area, however guests who cannot use stairs can call reception and staff will throw away rubbish for them. The other stairs are an alternative to using the lift. Both sets of stairs are within concrete stairwells, with slip-resistant nosing, and solid handrails.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is 1250mm high, however the Eftpos machine can reach low for wheelchair users. The information signs on the reception counter are easy to read with strong colour contrast and large font.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Waldorf Lounge is available for self-service breakfast in the morning and tea and coffee throughout the day. Charges apply. The Lounge is a small room, however the furniture is movable. The chairs have arm rests and back rests. The serving bench is an accessible height of 910mm high for children and wheelchair users. The facilities are accessible and there is a staff member available who can assist guests if required.
      • Staff are not easily identifiable.
      • There is no accessible toilet available within the Waldorf Lounge. Guests must use the accessible toilet in their room.
      • There are no accessible toilets on the ground floor. Guests must use the accessible toilet in their room.
    • Accommodation Unit:

      • The accessible rooms are studio units, however the bedrooms can be closed off from the kitchen/dining/lounge area with glass sliding doors. These doors do not have curtains, so their only purpose is to make the bedroom quieter. All accessible rooms have visual and audible alarms. The accessible bathrooms are spacious, with slip-resistant tiles and a wall-mounted shower seat. There is a 1500mm diameter turning circle in the kitchen/dining and lounge area but not the bedroom area. Furniture can be moved to suit guests.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • Each accessible room has a queen bed, which is 550mm high and can't be raised or lowered. There is limited space between the bed and other furniture, but furniture can be rearranged if required.
    • Kitchen Facilities:

      • The cooking facilities are reachable from a wheelchair or scooter, however the top cupboards which contain the crockery are not. Guests can liaise with staff to rearrange the kitchen utensils. There is a dishwasher, fridge, microwave, oven, stove, kettle and toaster available.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom facilities are a combined toilet, shower and laundry space. The bathroom is spacious and allows a 1500mm turning circle. The toilet and shower both have 90 degree hand rails to assist guests. There are no lips within the shower area. There is a solid, secure bath seat attached to the wall. There is a hand held shower mixer. The bathroom tiles are slip resistant.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • The laundry facilities are part of the bathroom facilities. The floor space allows a 1500mm diameter turning circle. The washing machine and controls are reachable. The dryer is not at a reachable height for guests using seated mobility devices. An iron and ironing board are available, however there is no clothes line available.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • There is one small meeting room directly off the Waldorf Lounge. There is a table and movable chairs which could seat up to eight people.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area at the main entrance and back entrance are accessible but there is no seating available. There is outdoor seating at the back of the Waldorf within a concreted courtyard. There is also seating at the main entrance. None of the seating has backrests or arm rests.
      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool for guests is not in the Waldorf Stadium building. It is located 230 metres away at 18A Beach Road in the Waldorf On Scene Apartments (Scene One). The front door is not accessible as there is no ramp, however the back door has no stairs and can be accessed off Scene Lane, off Britomart Place. For more information and a swipe card, contact reception at Waldorf Stadium apartments.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • There are visual and audible fire alerting devices in each accessible room and evacuation assembly areas are on the accessible route.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • http://stadium-apartments-hotel.co.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on the website, using pictures to show the facilities in the room. There is a welcoming message to those with access needs to contact the hotel with anything they need.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • There is a large tree where roots have caused the concrete surface to lift and become uneven on the pavement from the bus stop to the main entrance of the building.
      • The bus stop is located on 40 Beach Road right outside Waldorf Stadium Apartments.
      • The bus stop number is 7182.
      • The bust routes are Glen Innes and Britomart.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On arrival, there is a loading zone directly in front of the main entrance on Beach Road. There are four car parks directly behind the Waldorf which can be reserved for access customers, if available. These are close to the back entrance of the Waldorf and need to be requested by contacting reception. The other parks for the Waldorf, including accessible parks, are located in the arena carpark building, directly behind the Waldorf on Dockside Lane off Tapora Street. There are accessible parks located only on the first level when entering the car park. Please use the accessible parks to the left as the parks to the right are reserved. Once parked, there is an exit to the right of the main entrance of the carpark building. At the end of the corridor there is a door leading to a retail alley situated between the arena carpark building and the QUbA Apartment building. Turn right and travel down the alley to the end, then turn right and there is a set of stairs leading down to the back entrance of the Waldorf building. There is a ramp further along beside the stairs. The cost to park is $18 per night. Pre-booking is not required for the arena carpark.
      • There is accessible car parking.
      • Accessible car parks are not available on all levels of the multi level car park.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a loading zone on Beach Road, directly outside the main entrance of the Waldorf. Guests are encouraged to use this instead of the park in the arena carpark building. However, there is no kerb ramp between the loading zone and footpath which may not be accessible for all. There is an accessible loading zone directly behind the Waldorf which can be accessed via a driveway to the right of the main entrance and just after the bus stop. There is no directional signage, however at the end of the driveway there is signage indicating "drop off/pick up zone" with spaces for four cars. Once parked, guests enter through the back entrance which is to the left of the carpark.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is a fantastic ramp on the accessible route from the arena carpark building to the back entrance of the Waldorf. It has yellow warning tactile indicators at both ends, is over 1200mm wide and sturdy hand rails on both sides.
      • There is one ramp along accessible route.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Both the main entrance and back entrance into the Waldorf have slip-resistant surfaces and a level approach space.
    • Main entrance signage:

      • The large red Waldorf signs on either side of the building can be seen from a distance on Beach Road. The signage from the Arena car parking building has strong colour contrast, large text and directional arrows.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance on Beach Road is not illuminated or contrasting within the surroundings. However, the approach to the entrance is wide and spacious with palms on either side which helps to distinguish it as a hotel entrance. The glass automated doors reflect the light and surroundings and can be hard to see, however they activate from a shallow approach so there is no danger of guests walking into the door.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • The Waldorf has a very warm and friendly atmosphere. The staff are willing to learn how to make the business more accessible.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Touchscreen in Reception with information on local restaurants, attractions and public transport
      • The Waldorf Lounge is a self-service breakfast room with chairs and tables like a cafe. There are no menu's.
    • The identified accessible route within the site:

      • The only area access customers can't access is the rubbish disposal area due to the lack of a ramp. Guests who cannot use the stairs can call reception and they will discard of rubbish. The lighting within the corridors casts shadows on the wall which could be disorientating for guests with vision impairments.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The current signage has silver/grey text on a charcoal background (room numbers, gym signage, Waldorf Lounge signage) which is difficult to read, particularly from a distance and in the shadows. The main facilities like the Waldorf Lounge, gym and rubbish room are accessed on the ground floor past reception. If assistance is required to find these areas, ask at reception.
    • Sensory options:

      • Reflective and polished surfaces are minimised. The lighting design throughout the corridors casts large shadows which may disorientate guests with vision impairments.
    • Surfaces:

      • The floor covering is free of loose mats or rugs and there is a large slip-resistant mat at the main entrance.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The controls are mounted at 1000mm above the floor and include braille on the buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are stairs which lead to the rubbish area, however guests who cannot use stairs can call reception and staff will throw away rubbish for them. The other stairs are an alternative to using the lift. Both sets of stairs are within concrete stairwells, with slip-resistant nosing, and solid handrails.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is 1250mm high, however the Eftpos machine can reach low for wheelchair users. The information signs on the reception counter are easy to read with strong colour contrast and large font.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Self service items can be reached from a seated position
      • There is a service bench running the full length of the self servery to the checkout.
      • Easy movement around the site due to short cut carpet pile.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Waldorf Lounge is available for self-service breakfast in the morning and tea and coffee throughout the day. Charges apply. The Lounge is a small room, however the furniture is movable. The chairs have arm rests and back rests. The serving bench is an accessible height of 910mm high for children and wheelchair users. The facilities are accessible and there is a staff member available who can assist guests if required.
      • Staff are not easily identifiable.
      • There is no accessible toilet available within the Waldorf Lounge. Guests must use the accessible toilet in their room.
      • There are no accessible toilets on the ground floor. Guests must use the accessible toilet in their room.
    • Accommodation Unit:

      • The accessible rooms are studio units, however the bedrooms can be closed off from the kitchen/dining/lounge area with glass sliding doors. These doors do not have curtains, so their only purpose is to make the bedroom quieter. All accessible rooms have visual and audible alarms. The accessible bathrooms are spacious, with slip-resistant tiles and a wall-mounted shower seat. There is a 1500mm diameter turning circle in the kitchen/dining and lounge area but not the bedroom area. Furniture can be moved to suit guests.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • There is a bath board/seat available upon request.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • Each accessible room has a queen bed, which is 550mm high and can't be raised or lowered. There is limited space between the bed and other furniture, but furniture can be rearranged if required.
      • The height of the bed is fixed and can't be raised or lowered.
      • 550mm
      • The television can be viewed from the bed.
    • Kitchen Facilities:

      • The cooking facilities are reachable from a wheelchair or scooter, however the top cupboards which contain the crockery are not. Guests can liaise with staff to rearrange the kitchen utensils. There is a dishwasher, fridge, microwave, oven, stove, kettle and toaster available.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom facilities are a combined toilet, shower and laundry space. The bathroom is spacious and allows a 1500mm turning circle. The toilet and shower both have 90 degree hand rails to assist guests. There are no lips within the shower area. There is a solid, secure bath seat attached to the wall. There is a hand held shower mixer. The bathroom tiles are slip resistant.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • The laundry facilities are part of the bathroom facilities. The floor space allows a 1500mm diameter turning circle. The washing machine and controls are reachable. The dryer is not at a reachable height for guests using seated mobility devices. An iron and ironing board are available, however there is no clothes line available.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • There is one small meeting room directly off the Waldorf Lounge. There is a table and movable chairs which could seat up to eight people.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area at the main entrance and back entrance are accessible but there is no seating available. There is outdoor seating at the back of the Waldorf within a concreted courtyard. There is also seating at the main entrance. None of the seating has backrests or arm rests.
      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool for guests is not in the Waldorf Stadium building. It is located 230 metres away at 18A Beach Road in the Waldorf On Scene Apartments (Scene One). The front door is not accessible as there is no ramp, however the back door has no stairs and can be accessed off Scene Lane, off Britomart Place. For more information and a swipe card, contact reception at Waldorf Stadium apartments.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • There are visual and audible fire alerting devices in each accessible room and evacuation assembly areas are on the accessible route.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • http://stadium-apartments-hotel.co.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on the website, using pictures to show the facilities in the room. There is a welcoming message to those with access needs to contact the hotel with anything they need.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • There is a large tree where roots have caused the concrete surface to lift and become uneven on the pavement from the bus stop to the main entrance of the building.
      • The bus stop is located on 40 Beach Road right outside Waldorf Stadium Apartments.
      • The bus stop number is 7182.
      • The bust routes are Glen Innes and Britomart.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On arrival, there is a loading zone directly in front of the main entrance on Beach Road. There are four car parks directly behind the Waldorf which can be reserved for access customers, if available. These are close to the back entrance of the Waldorf and need to be requested by contacting reception. The other parks for the Waldorf, including accessible parks, are located in the arena carpark building, directly behind the Waldorf on Dockside Lane off Tapora Street. There are accessible parks located only on the first level when entering the car park. Please use the accessible parks to the left as the parks to the right are reserved. Once parked, there is an exit to the right of the main entrance of the carpark building. At the end of the corridor there is a door leading to a retail alley situated between the arena carpark building and the QUbA Apartment building. Turn right and travel down the alley to the end, then turn right and there is a set of stairs leading down to the back entrance of the Waldorf building. There is a ramp further along beside the stairs. The cost to park is $18 per night. Pre-booking is not required for the arena carpark.
    • Drop off/pick up zone:

      • There is a loading zone on Beach Road, directly outside the main entrance of the Waldorf. Guests are encouraged to use this instead of the park in the arena carpark building. However, there is no kerb ramp between the loading zone and footpath which may not be accessible for all. There is an accessible loading zone directly behind the Waldorf which can be accessed via a driveway to the right of the main entrance and just after the bus stop. There is no directional signage, however at the end of the driveway there is signage indicating "drop off/pick up zone" with spaces for four cars. Once parked, guests enter through the back entrance which is to the left of the carpark.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is a fantastic ramp on the accessible route from the arena carpark building to the back entrance of the Waldorf. It has yellow warning tactile indicators at both ends, is over 1200mm wide and sturdy hand rails on both sides.
      • There is one ramp along accessible route.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • Both the main entrance and back entrance into the Waldorf have slip-resistant surfaces and a level approach space.
    • Main entrance signage:

      • The large red Waldorf signs on either side of the building can be seen from a distance on Beach Road. The signage from the Arena car parking building has strong colour contrast, large text and directional arrows.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance on Beach Road is not illuminated or contrasting within the surroundings. However, the approach to the entrance is wide and spacious with palms on either side which helps to distinguish it as a hotel entrance. The glass automated doors reflect the light and surroundings and can be hard to see, however they activate from a shallow approach so there is no danger of guests walking into the door.
      • Single swing doors have a minimum width of 760mm.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
      • There is a 300mm side panel on hinged doors.
  • Getting around within the site:

    • Customer Service:

      • The Waldorf has a very warm and friendly atmosphere. The staff are willing to learn how to make the business more accessible.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • Touchscreen in Reception with information on local restaurants, attractions and public transport
      • The Waldorf Lounge is a self-service breakfast room with chairs and tables like a cafe. There are no menu's.
    • The identified accessible route within the site:

      • The only area access customers can't access is the rubbish disposal area due to the lack of a ramp. Guests who cannot use the stairs can call reception and they will discard of rubbish. The lighting within the corridors casts shadows on the wall which could be disorientating for guests with vision impairments.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The current signage has silver/grey text on a charcoal background (room numbers, gym signage, Waldorf Lounge signage) which is difficult to read, particularly from a distance and in the shadows. The main facilities like the Waldorf Lounge, gym and rubbish room are accessed on the ground floor past reception. If assistance is required to find these areas, ask at reception.
    • Sensory options:

      • Reflective and polished surfaces are minimised. The lighting design throughout the corridors casts large shadows which may disorientate guests with vision impairments.
    • Surfaces:

      • The floor covering is free of loose mats or rugs and there is a large slip-resistant mat at the main entrance.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • The controls are mounted at 1000mm above the floor and include braille on the buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are stairs which lead to the rubbish area, however guests who cannot use stairs can call reception and staff will throw away rubbish for them. The other stairs are an alternative to using the lift. Both sets of stairs are within concrete stairwells, with slip-resistant nosing, and solid handrails.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is 1250mm high, however the Eftpos machine can reach low for wheelchair users. The information signs on the reception counter are easy to read with strong colour contrast and large font.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is no access space at the service or reception counter.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Highchairs/booster seats are available for children.
      • There is a service bench running the full length of the self servery to the checkout.
      • Easy movement around the site due to short cut carpet pile.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Waldorf Lounge is available for self-service breakfast in the morning and tea and coffee throughout the day. Charges apply. The Lounge is a small room, however the furniture is movable. The chairs have arm rests and back rests. The serving bench is an accessible height of 910mm high for children and wheelchair users. The facilities are accessible and there is a staff member available who can assist guests if required.
      • Staff are not easily identifiable.
      • There is no accessible toilet available within the Waldorf Lounge. Guests must use the accessible toilet in their room.
      • There are no accessible toilets on the ground floor. Guests must use the accessible toilet in their room.
    • Accommodation Unit:

      • The accessible rooms are studio units, however the bedrooms can be closed off from the kitchen/dining/lounge area with glass sliding doors. These doors do not have curtains, so their only purpose is to make the bedroom quieter. All accessible rooms have visual and audible alarms. The accessible bathrooms are spacious, with slip-resistant tiles and a wall-mounted shower seat. There is a 1500mm diameter turning circle in the kitchen/dining and lounge area but not the bedroom area. Furniture can be moved to suit guests.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • Each accessible room has a queen bed, which is 550mm high and can't be raised or lowered. There is limited space between the bed and other furniture, but furniture can be rearranged if required.
    • Kitchen Facilities:

      • The cooking facilities are reachable from a wheelchair or scooter, however the top cupboards which contain the crockery are not. Guests can liaise with staff to rearrange the kitchen utensils. There is a dishwasher, fridge, microwave, oven, stove, kettle and toaster available.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom facilities are a combined toilet, shower and laundry space. The bathroom is spacious and allows a 1500mm turning circle. The toilet and shower both have 90 degree hand rails to assist guests. There are no lips within the shower area. There is a solid, secure bath seat attached to the wall. There is a hand held shower mixer. The bathroom tiles are slip resistant.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • The laundry facilities are part of the bathroom facilities. The floor space allows a 1500mm diameter turning circle. The washing machine and controls are reachable. The dryer is not at a reachable height for guests using seated mobility devices. An iron and ironing board are available, however there is no clothes line available.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • There is one small meeting room directly off the Waldorf Lounge. There is a table and movable chairs which could seat up to eight people.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area at the main entrance and back entrance are accessible but there is no seating available. There is outdoor seating at the back of the Waldorf within a concreted courtyard. There is also seating at the main entrance. None of the seating has backrests or arm rests.
      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool for guests is not in the Waldorf Stadium building. It is located 230 metres away at 18A Beach Road in the Waldorf On Scene Apartments (Scene One). The front door is not accessible as there is no ramp, however the back door has no stairs and can be accessed off Scene Lane, off Britomart Place. For more information and a swipe card, contact reception at Waldorf Stadium apartments.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • There are visual and audible fire alerting devices in each accessible room and evacuation assembly areas are on the accessible route.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • http://stadium-apartments-hotel.co.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Information on the accessible facilities is outlined on the website, using pictures to show the facilities in the room. There is a welcoming message to those with access needs to contact the hotel with anything they need.
    • Brochures:

  • Arriving and Getting In:

    • Bus Stop:

      • There is a large tree where roots have caused the concrete surface to lift and become uneven on the pavement from the bus stop to the main entrance of the building.
      • The bus stop is located on 40 Beach Road right outside Waldorf Stadium Apartments.
      • The bus stop number is 7182.
      • The bust routes are Glen Innes and Britomart.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • On arrival, there is a loading zone directly in front of the main entrance on Beach Road. There are four car parks directly behind the Waldorf which can be reserved for access customers, if available. These are close to the back entrance of the Waldorf and need to be requested by contacting reception. The other parks for the Waldorf, including accessible parks, are located in the arena carpark building, directly behind the Waldorf on Dockside Lane off Tapora Street. There are accessible parks located only on the first level when entering the car park. Please use the accessible parks to the left as the parks to the right are reserved. Once parked, there is an exit to the right of the main entrance of the carpark building. At the end of the corridor there is a door leading to a retail alley situated between the arena carpark building and the QUbA Apartment building. Turn right and travel down the alley to the end, then turn right and there is a set of stairs leading down to the back entrance of the Waldorf building. There is a ramp further along beside the stairs. The cost to park is $18 per night. Pre-booking is not required for the arena carpark.
    • Drop off/pick up zone:

      • There is a loading zone on Beach Road, directly outside the main entrance of the Waldorf. Guests are encouraged to use this instead of the park in the arena carpark building. However, there is no kerb ramp between the loading zone and footpath which may not be accessible for all. There is an accessible loading zone directly behind the Waldorf which can be accessed via a driveway to the right of the main entrance and just after the bus stop. There is no directional signage, however at the end of the driveway there is signage indicating "drop off/pick up zone" with spaces for four cars. Once parked, guests enter through the back entrance which is to the left of the carpark.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
      • There is no kerb curb cut to the pavement or the environment is uneven.
    • Drop off/pick up zone signage:

    • Kerb Side:

    • Fixed ramps to the main entrance:

      • There is a fantastic ramp on the accessible route from the arena carpark building to the back entrance of the Waldorf. It has yellow warning tactile indicators at both ends, is over 1200mm wide and sturdy hand rails on both sides.
      • There is one ramp along accessible route.
      • Ramps have a handrail.
    • The identified accessible route to the site:

      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • Both the main entrance and back entrance into the Waldorf have slip-resistant surfaces and a level approach space.
    • Main entrance signage:

      • The large red Waldorf signs on either side of the building can be seen from a distance on Beach Road. The signage from the Arena car parking building has strong colour contrast, large text and directional arrows.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance on Beach Road is not illuminated or contrasting within the surroundings. However, the approach to the entrance is wide and spacious with palms on either side which helps to distinguish it as a hotel entrance. The glass automated doors reflect the light and surroundings and can be hard to see, however they activate from a shallow approach so there is no danger of guests walking into the door.
      • The main entrance blends in with its surroundings.
      • The entrance door swing allows for a 1200mm minimum clear space.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The Waldorf has a very warm and friendly atmosphere. The staff are willing to learn how to make the business more accessible.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There is large print information available.
      • Touchscreen in Reception with information on local restaurants, attractions and public transport
      • The Waldorf Lounge is a self-service breakfast room with chairs and tables like a cafe. There are no menu's.
    • The identified accessible route within the site:

      • The only area access customers can't access is the rubbish disposal area due to the lack of a ramp. Guests who cannot use the stairs can call reception and they will discard of rubbish. The lighting within the corridors casts shadows on the wall which could be disorientating for guests with vision impairments.
      • The width of the accessible route within the site is less than 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels of this accessible route impact on visibility and viewing quality.
      • There are steps along the accessible route within the site.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • The current signage has silver/grey text on a charcoal background (room numbers, gym signage, Waldorf Lounge signage) which is difficult to read, particularly from a distance and in the shadows. The main facilities like the Waldorf Lounge, gym and rubbish room are accessed on the ground floor past reception. If assistance is required to find these areas, ask at reception.
    • Sensory options:

      • Reflective and polished surfaces are minimised. The lighting design throughout the corridors casts large shadows which may disorientate guests with vision impairments.
    • Surfaces:

      • The floor covering is free of loose mats or rugs and there is a large slip-resistant mat at the main entrance.
      • The floor surface covering is plain and clear.
    • Lifts:

      • The controls are mounted at 1000mm above the floor and include braille on the buttons.
      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • There are stairs which lead to the rubbish area, however guests who cannot use stairs can call reception and staff will throw away rubbish for them. The other stairs are an alternative to using the lift. Both sets of stairs are within concrete stairwells, with slip-resistant nosing, and solid handrails.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception counter is 1250mm high, however the Eftpos machine can reach low for wheelchair users. The information signs on the reception counter are easy to read with strong colour contrast and large font.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is not clearly illuminated to be distinguishable from the surroundings.
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • Staff are not easily identifiable.
      • The Waldorf Lounge is available for self-service breakfast in the morning and tea and coffee throughout the day. Charges apply. The Lounge is a small room, however the furniture is movable. The chairs have arm rests and back rests. The serving bench is an accessible height of 910mm high for children and wheelchair users. The facilities are accessible and there is a staff member available who can assist guests if required.
      • There is no accessible toilet available within the Waldorf Lounge. Guests must use the accessible toilet in their room.
      • There are no accessible toilets on the ground floor. Guests must use the accessible toilet in their room.
    • Accommodation Unit:

      • The accessible rooms are studio units, however the bedrooms can be closed off from the kitchen/dining/lounge area with glass sliding doors. These doors do not have curtains, so their only purpose is to make the bedroom quieter. All accessible rooms have visual and audible alarms. The accessible bathrooms are spacious, with slip-resistant tiles and a wall-mounted shower seat. There is a 1500mm diameter turning circle in the kitchen/dining and lounge area but not the bedroom area. Furniture can be moved to suit guests.
      • The accessible units have the same design layout.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • There are conference & meeting rooms on site.
      • The television has a portable remote.
      • There is internet access within the unit.
      • The doorbell is visual and audible.
      • There are audible emergency alerting devices within the room.
      • There are visual emergency alerting devices within the room.
      • The room is accessed with a swipe card.
      • The room has combined bedroom/lounge/kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • Each accessible room has a queen bed, which is 550mm high and can't be raised or lowered. There is limited space between the bed and other furniture, but furniture can be rearranged if required.
    • Kitchen Facilities:

      • The cooking facilities are reachable from a wheelchair or scooter, however the top cupboards which contain the crockery are not. Guests can liaise with staff to rearrange the kitchen utensils. There is a dishwasher, fridge, microwave, oven, stove, kettle and toaster available.
      • The microwave is within a reachable range.
      • The jug is within a reachable range.
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom facilities are a combined toilet, shower and laundry space. The bathroom is spacious and allows a 1500mm turning circle. The toilet and shower both have 90 degree hand rails to assist guests. There are no lips within the shower area. There is a solid, secure bath seat attached to the wall. There is a hand held shower mixer. The bathroom tiles are slip resistant.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a fold up shower seat.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
      • The hairdryer is within a reachable range.
    • Laundry Facilities:

      • The laundry facilities are part of the bathroom facilities. The floor space allows a 1500mm diameter turning circle. The washing machine and controls are reachable. The dryer is not at a reachable height for guests using seated mobility devices. An iron and ironing board are available, however there is no clothes line available.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • There is one small meeting room directly off the Waldorf Lounge. There is a table and movable chairs which could seat up to eight people.
      • Meeting rooms are on the accessible route.
      • There is no direct access to an accessible toilet.
    • Designated Accessible Areas:

      • The designated smoking area at the main entrance and back entrance are accessible but there is no seating available. There is outdoor seating at the back of the Waldorf within a concreted courtyard. There is also seating at the main entrance. None of the seating has backrests or arm rests.
      • The designated smoking area is accessible.
      • There is no grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool for guests is not in the Waldorf Stadium building. It is located 230 metres away at 18A Beach Road in the Waldorf On Scene Apartments (Scene One). The front door is not accessible as there is no ramp, however the back door has no stairs and can be accessed off Scene Lane, off Britomart Place. For more information and a swipe card, contact reception at Waldorf Stadium apartments.
      • The swimming pool is via a route that may require assistance.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • There are visual and audible fire alerting devices in each accessible room and evacuation assembly areas are on the accessible route.
      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.