Breadcrumbs

The Selwyn Foundation

Contact Information

The Selwyn Foundation
Level 4, I Nugent Street, Grafton, PO Box 8203, Symonds Street, Auckland
-36.865012,174.763562
Phone: 09 815 4789
Fax: 845 0700
Email:
www.selwyncare.org.nz

Accessibility Report

Summary

Bronze

The Reeves Apartments and new Communal Facilities at Selwyn Heights Village in Hillsborough were assessed as part of the accessibility development the Selwyn Foundation are undertaking in partnership with Be. The new communal facilities are state-of-the-art with a sun-filled glass reception and lounge area, a large multi-purpose café, dining room and bar, a wellness centre which includes a hairdresser and beautician, massage and medical treatment rooms and other recreational areas including a craft room, sports lounge, cinema and pool table area; all with level access, lots of space, moveable furniture and good natural lighting. The new modern Reeves Apartments are warm and inviting, with several safety features including emergency call buttons in every room, a “home/away” detector and video intercom access for visitors. There is level access throughout each Apartment with excellent storage facilities. However, the Reeves Apartments have limited access which would prevent some residents being able to live independently. The bathrooms are not accessible for mobility equipment, and the kitchen has been built to standard measurements, with cupboard heights that may not be sufficient for people of shorter stature, limited strength or reach, and residents who use wheelchairs.

View the full accessibility report for The Selwyn Foundation.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Bronze 67%
Vision
Bronze 68%
Hearing
Bronze 68%
Mobility
Silver 70%
Parents
Silver 70%
Learning & Intellectual
Bronze 68%

Vision

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • http://www.selwyncare.org.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website text can be enlarged if required. There is a clear description of the facilities available in the Reeves Apartments. Some photos have alternative text which enables residents using screen reading technology to understand the photo e.g. At home at Selwyn photo gallery.
    • Brochures:

      • Overall the brochures and folder have a simple layout, and information is easy to find. There are informative pictures showing the facilities available in Selwyn Heights Village and the Reeves Apartments. Important information is outlined in a clear and concise way. The site map for Selwyn Heights Village shows the pathways and grassed areas surrounding the buildings Information on the Reeves Apartments for sale can be found on TradeMe.
      • Information on the Reeve's Apartments for sale can be found on Trademe. There are no QR codes used with any promotional material or information.
  • Arriving and Getting In:

    • Bus Stop:

      • There is a bus stop directly outside the main entrance of Selwyn Heights Village allowing residents who dont drive easy access to public transport.
      • The bus stop is located on 42 Herd Road, directly outside the entrance of Selwyn Village
      • The bus stop number is 8969
      • The bus route that the bus route is located on is Sylvia Park
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is covered parking for residents in the basement, which has two accessible car parks. There are mobility scooter parks in the basement car park with power sockets near the entrance to the lift. There is a visitor car parking area outside the main entrance (MacDonald Centre) with one accessible car park. The accessible car park is shorter than usual, so some cars may protrude into the right of way. Care is required if retrieving mobility equipment out of the rear compartment.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a drop off/pick up zone on the right hand side of the main entrance at the top of the car park. It is not easily identified due to small signage and no road marking. There is a small "Loading Zone" sign.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is one small sign indicating "Loading Zone".
    • Kerb Side:

    • The identified accessible route to the site:

      • The accessible route to the main entrance from the bus stop and visitor car parks is wide, spacious and flat with no lips or steps. Surfaces are well maintained. The accessible route from the resident basement car parks is straight forward and provides easy access. There are silver bollards located at a wide distance apart near the entrance between the car park and foot path leading to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is an intercom for visitors to engage with residents to avoid assistance from reception. However the intercom does not have a video so visitors who have a hearing impairment or are Deaf may require assistance from reception
    • Main entrance signage:

      • The white Selwyn Heights Village signage on Herd Road is large and easy to see. The directional signage when entering the premises from Herd Road is large print with strong colour contrast. The Reception directional signage inside the main foyer is large print with strong colour contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are automated glass doors that are accessible and provide safe entry and exit.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Staff were very helpful and informative when asked questions about the facilities. Support animals are welcome on the premises if needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • NZ Sign Language or other translator
      • There is a loud speaker available to provide information.
    • Menus:

      • There is a large print coffee menu with strong colour contrast available on the wall. All menus have strong colour contrast and minimum text of 12 point.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • Any permanently fixed objects are detectable by a person using a cane.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Most signage has large print with strong colour contrast.
    • Sensory options:

      • There is excellent lighting throughout the Reeves Apartments and the ground floor. The reception and lounge area in the MacDonald Centre is a beautiful, light space that provides a positive sensory experience. In areas of intense sunlight like on the north facing side of the dining room, block out blinds have been provided to combat any glare.
    • Surfaces:

      • All entrances have fixed slip-resistant mats.
      • The floor surface covering is plain and clear.
      • Tactile indicators are not installed on the accessible route
    • Lifts:

      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The emergency stairs are solid, sturdy, slip-resistant and have good colour contrast.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a reception counter to the left of the main counter which is 725mm high with a 675mm space underneath. Eftpos terminals are audible with a tactile dot on the number 5, allowing residents with vision impairments to independently make payments. There is a clear sign indicating to dial 992 on the telephone available on the desk.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Entry doors are easily operable.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Leonardos Cafe/Dining/Bar area is a large open space that is welcoming for visitors and residents. It allows groups of people to be separate from one another, but can also be used as one large event space. Furniture is moveable to create more space if required. The glass doors remain open allowing residents the ease of coming and going without having to open doors.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • In the corridor next to the Cafe
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Next to and within the Wellness Centre are all-gender accessible toilets that have controls within reach and a raised toilet flusher. The doors are sliding and they both have an extra grab rail that can be pushed down, so there is support on both sides of the toilet.
      • Next to Wellness Centre and inside Wellness Centre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are plenty of TV inputs throughout the apartments, giving residents a choice of where they would like to install a TV. The sliding door to the balcony in the one bedroom apartment is easy to open. The room has a separate bedroom, kitchen, lounge, and balcony. There is an emergency button and light switch that can be reached from the bed, and these are available in every room of the apartment The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents with limited strength. The shelving in the wardrobes and storage cupboards are height adjustable. There is a large storage room in the one bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There is a children's play area.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room is accessed with a swipe card.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • There is an emergency button and light switch that can be accessed from the bedside. There are power and TV points. The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents in wheelchairs. The shelving in the wardrobes and storage cupboards are height adjustable There is a large storage room in the 1 bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • There are some accessible aspects which include: o A dishwasher drawer at an accessible height for residents of varying heights and wheelchair users. o The extractor fan is at a reachable height for residents of varying heights and wheelchair users. o The vertical wall splash back is colour contrasted to the kitchen bench which is important for residents with visual impairments. o The kitchen cupboard shelving is adjustable to suit some residents
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom is not accessible for people who use wheelchairs due to the narrow door leading into the shower and limited space around the toilet. There is level access into the shower with no lips. There is a handheld shower head attached to a flexible hose in the shower. An emergency pull cord is available in the shower and there is an emergency button in the bathroom.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The sliding doors allow easy access. The dryer is currently too high for some shorter residents to retrieve their clothes.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Library: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. Wellness Centre: o There is an accessible toilet available within the centre. o The hydrotherapy spa room has an accessible shower and changing room. o There is an emergency pull cord available above the Hydrotherapy Spa. o There are no handrails available for entering the Hydrotherapy Spa. o There is a height adjustable treatment table used for massages and doctor visits. " Cinema: o The seating is moveable and allows space for mobility devices. o A hearing loop is available. " Recreation Room and Old Sports Lounge: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. o The furniture is moveable. o There is adjustable lighting available. o There is direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is accessible seating throughout the various outdoor areas
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • http://www.selwyncare.org.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website text can be enlarged if required. There is a clear description of the facilities available in the Reeves Apartments. Some photos have alternative text which enables residents using screen reading technology to understand the photo e.g. At home at Selwyn photo gallery.
    • Brochures:

      • Overall the brochures and folder have a simple layout, and information is easy to find. There are informative pictures showing the facilities available in Selwyn Heights Village and the Reeves Apartments. Important information is outlined in a clear and concise way. The site map for Selwyn Heights Village shows the pathways and grassed areas surrounding the buildings Information on the Reeves Apartments for sale can be found on TradeMe.
      • Information on the Reeve's Apartments for sale can be found on Trademe. There are no QR codes used with any promotional material or information.
  • Arriving and Getting In:

    • Bus Stop:

      • There is a bus stop directly outside the main entrance of Selwyn Heights Village allowing residents who dont drive easy access to public transport.
      • The bus stop is located on 42 Herd Road, directly outside the entrance of Selwyn Village
      • The bus stop number is 8969
      • The bus route that the bus route is located on is Sylvia Park
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is covered parking for residents in the basement, which has two accessible car parks. There are mobility scooter parks in the basement car park with power sockets near the entrance to the lift. There is a visitor car parking area outside the main entrance (MacDonald Centre) with one accessible car park. The accessible car park is shorter than usual, so some cars may protrude into the right of way. Care is required if retrieving mobility equipment out of the rear compartment.
    • Drop off/pick up zone:

      • There is a drop off/pick up zone on the right hand side of the main entrance at the top of the car park. It is not easily identified due to small signage and no road marking. There is a small "Loading Zone" sign.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is one small sign indicating "Loading Zone".
    • The identified accessible route to the site:

      • The accessible route to the main entrance from the bus stop and visitor car parks is wide, spacious and flat with no lips or steps. Surfaces are well maintained. The accessible route from the resident basement car parks is straight forward and provides easy access. There are silver bollards located at a wide distance apart near the entrance between the car park and foot path leading to the main entrance.
    • The main entrance into the site:

      • There is an intercom for visitors to engage with residents to avoid assistance from reception. However the intercom does not have a video so visitors who have a hearing impairment or are Deaf may require assistance from reception
      • Entry is via an intercom.
    • Main entrance signage:

      • The white Selwyn Heights Village signage on Herd Road is large and easy to see. The directional signage when entering the premises from Herd Road is large print with strong colour contrast. The Reception directional signage inside the main foyer is large print with strong colour contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are automated glass doors that are accessible and provide safe entry and exit.
  • Getting around within the site:

    • Customer Service:

      • Staff were very helpful and informative when asked questions about the facilities. Support animals are welcome on the premises if needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • NZ Sign Language or other translator
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • Menus:

      • There is a large print coffee menu with strong colour contrast available on the wall. All menus have strong colour contrast and minimum text of 12 point.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Most signage has large print with strong colour contrast.
    • Sensory options:

      • There is excellent lighting throughout the Reeves Apartments and the ground floor. The reception and lounge area in the MacDonald Centre is a beautiful, light space that provides a positive sensory experience. In areas of intense sunlight like on the north facing side of the dining room, block out blinds have been provided to combat any glare.
      • A listening system exists.
      • There is a hearing loop available.
    • Surfaces:

      • All entrances have fixed slip-resistant mats.
    • Lifts:

      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The emergency stairs are solid, sturdy, slip-resistant and have good colour contrast.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a reception counter to the left of the main counter which is 725mm high with a 675mm space underneath. Eftpos terminals are audible with a tactile dot on the number 5, allowing residents with vision impairments to independently make payments. There is a clear sign indicating to dial 992 on the telephone available on the desk.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Leonardos Cafe/Dining/Bar area is a large open space that is welcoming for visitors and residents. It allows groups of people to be separate from one another, but can also be used as one large event space. Furniture is moveable to create more space if required. The glass doors remain open allowing residents the ease of coming and going without having to open doors.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • In the corridor next to the Cafe
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Next to and within the Wellness Centre are all-gender accessible toilets that have controls within reach and a raised toilet flusher. The doors are sliding and they both have an extra grab rail that can be pushed down, so there is support on both sides of the toilet.
      • Next to Wellness Centre and inside Wellness Centre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are plenty of TV inputs throughout the apartments, giving residents a choice of where they would like to install a TV. The sliding door to the balcony in the one bedroom apartment is easy to open. The room has a separate bedroom, kitchen, lounge, and balcony. There is an emergency button and light switch that can be reached from the bed, and these are available in every room of the apartment The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents with limited strength. The shelving in the wardrobes and storage cupboards are height adjustable. There is a large storage room in the one bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There is a children's play area.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room is accessed with a swipe card.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • There is an emergency button and light switch that can be accessed from the bedside. There are power and TV points. The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents in wheelchairs. The shelving in the wardrobes and storage cupboards are height adjustable There is a large storage room in the 1 bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • There are some accessible aspects which include: o A dishwasher drawer at an accessible height for residents of varying heights and wheelchair users. o The extractor fan is at a reachable height for residents of varying heights and wheelchair users. o The vertical wall splash back is colour contrasted to the kitchen bench which is important for residents with visual impairments. o The kitchen cupboard shelving is adjustable to suit some residents
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom is not accessible for people who use wheelchairs due to the narrow door leading into the shower and limited space around the toilet. There is level access into the shower with no lips. There is a handheld shower head attached to a flexible hose in the shower. An emergency pull cord is available in the shower and there is an emergency button in the bathroom.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The sliding doors allow easy access. The dryer is currently too high for some shorter residents to retrieve their clothes.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Library: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. Wellness Centre: o There is an accessible toilet available within the centre. o The hydrotherapy spa room has an accessible shower and changing room. o There is an emergency pull cord available above the Hydrotherapy Spa. o There are no handrails available for entering the Hydrotherapy Spa. o There is a height adjustable treatment table used for massages and doctor visits. " Cinema: o The seating is moveable and allows space for mobility devices. o A hearing loop is available. " Recreation Room and Old Sports Lounge: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. o The furniture is moveable. o There is adjustable lighting available. o There is direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
    • Designated Accessible Areas:

      • There is accessible seating throughout the various outdoor areas
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • http://www.selwyncare.org.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website text can be enlarged if required. There is a clear description of the facilities available in the Reeves Apartments. Some photos have alternative text which enables residents using screen reading technology to understand the photo e.g. At home at Selwyn photo gallery.
    • Brochures:

      • Overall the brochures and folder have a simple layout, and information is easy to find. There are informative pictures showing the facilities available in Selwyn Heights Village and the Reeves Apartments. Important information is outlined in a clear and concise way. The site map for Selwyn Heights Village shows the pathways and grassed areas surrounding the buildings Information on the Reeves Apartments for sale can be found on TradeMe.
      • Information on the Reeve's Apartments for sale can be found on Trademe. There are no QR codes used with any promotional material or information.
  • Arriving and Getting In:

    • Bus Stop:

      • There is a bus stop directly outside the main entrance of Selwyn Heights Village allowing residents who dont drive easy access to public transport.
      • The bus stop is located on 42 Herd Road, directly outside the entrance of Selwyn Village
      • The bus stop number is 8969
      • The bus route that the bus route is located on is Sylvia Park
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is covered parking for residents in the basement, which has two accessible car parks. There are mobility scooter parks in the basement car park with power sockets near the entrance to the lift. There is a visitor car parking area outside the main entrance (MacDonald Centre) with one accessible car park. The accessible car park is shorter than usual, so some cars may protrude into the right of way. Care is required if retrieving mobility equipment out of the rear compartment.
      • There is accessible car parking.
      • There is shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a drop off/pick up zone on the right hand side of the main entrance at the top of the car park. It is not easily identified due to small signage and no road marking. There is a small "Loading Zone" sign.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is one small sign indicating "Loading Zone".
    • Kerb Side:

    • The identified accessible route to the site:

      • The accessible route to the main entrance from the bus stop and visitor car parks is wide, spacious and flat with no lips or steps. Surfaces are well maintained. The accessible route from the resident basement car parks is straight forward and provides easy access. There are silver bollards located at a wide distance apart near the entrance between the car park and foot path leading to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is an intercom for visitors to engage with residents to avoid assistance from reception. However the intercom does not have a video so visitors who have a hearing impairment or are Deaf may require assistance from reception
    • Main entrance signage:

      • The white Selwyn Heights Village signage on Herd Road is large and easy to see. The directional signage when entering the premises from Herd Road is large print with strong colour contrast. The Reception directional signage inside the main foyer is large print with strong colour contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are automated glass doors that are accessible and provide safe entry and exit.
  • Getting around within the site:

    • Customer Service:

      • Staff were very helpful and informative when asked questions about the facilities. Support animals are welcome on the premises if needed.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Self-Propelling wheelchair, seat 400mm wide.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • NZ Sign Language or other translator
    • Menus:

      • There is a large print coffee menu with strong colour contrast available on the wall. All menus have strong colour contrast and minimum text of 12 point.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Most signage has large print with strong colour contrast.
    • Sensory options:

      • There is excellent lighting throughout the Reeves Apartments and the ground floor. The reception and lounge area in the MacDonald Centre is a beautiful, light space that provides a positive sensory experience. In areas of intense sunlight like on the north facing side of the dining room, block out blinds have been provided to combat any glare.
    • Surfaces:

      • All entrances have fixed slip-resistant mats.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The emergency stairs are solid, sturdy, slip-resistant and have good colour contrast.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a reception counter to the left of the main counter which is 725mm high with a 675mm space underneath. Eftpos terminals are audible with a tactile dot on the number 5, allowing residents with vision impairments to independently make payments. There is a clear sign indicating to dial 992 on the telephone available on the desk.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Leonardos Cafe/Dining/Bar area is a large open space that is welcoming for visitors and residents. It allows groups of people to be separate from one another, but can also be used as one large event space. Furniture is moveable to create more space if required. The glass doors remain open allowing residents the ease of coming and going without having to open doors.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • In the corridor next to the Cafe
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Accessible Toilets:

      • Next to and within the Wellness Centre are all-gender accessible toilets that have controls within reach and a raised toilet flusher. The doors are sliding and they both have an extra grab rail that can be pushed down, so there is support on both sides of the toilet.
      • Next to Wellness Centre and inside Wellness Centre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is not reachable from the toilet seat.
    • Accommodation Unit:

      • There are plenty of TV inputs throughout the apartments, giving residents a choice of where they would like to install a TV. The sliding door to the balcony in the one bedroom apartment is easy to open. The room has a separate bedroom, kitchen, lounge, and balcony. There is an emergency button and light switch that can be reached from the bed, and these are available in every room of the apartment The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents with limited strength. The shelving in the wardrobes and storage cupboards are height adjustable. There is a large storage room in the one bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There is a children's play area.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room is accessed with a swipe card.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • There is an emergency button and light switch that can be accessed from the bedside. There are power and TV points. The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents in wheelchairs. The shelving in the wardrobes and storage cupboards are height adjustable There is a large storage room in the 1 bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The height of the bed can be raised or lowered.
      • Extra bedding is within a reachable range.
      • The television can be viewed from the bed.
      • There is a storage area for mobility aids.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • There are some accessible aspects which include: o A dishwasher drawer at an accessible height for residents of varying heights and wheelchair users. o The extractor fan is at a reachable height for residents of varying heights and wheelchair users. o The vertical wall splash back is colour contrasted to the kitchen bench which is important for residents with visual impairments. o The kitchen cupboard shelving is adjustable to suit some residents
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom is not accessible for people who use wheelchairs due to the narrow door leading into the shower and limited space around the toilet. There is level access into the shower with no lips. There is a handheld shower head attached to a flexible hose in the shower. An emergency pull cord is available in the shower and there is an emergency button in the bathroom.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The sliding doors allow easy access. The dryer is currently too high for some shorter residents to retrieve their clothes.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Library: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. Wellness Centre: o There is an accessible toilet available within the centre. o The hydrotherapy spa room has an accessible shower and changing room. o There is an emergency pull cord available above the Hydrotherapy Spa. o There are no handrails available for entering the Hydrotherapy Spa. o There is a height adjustable treatment table used for massages and doctor visits. " Cinema: o The seating is moveable and allows space for mobility devices. o A hearing loop is available. " Recreation Room and Old Sports Lounge: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. o The furniture is moveable. o There is adjustable lighting available. o There is direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is accessible seating throughout the various outdoor areas
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Silver

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • http://www.selwyncare.org.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website text can be enlarged if required. There is a clear description of the facilities available in the Reeves Apartments. Some photos have alternative text which enables residents using screen reading technology to understand the photo e.g. At home at Selwyn photo gallery.
    • Brochures:

      • Overall the brochures and folder have a simple layout, and information is easy to find. There are informative pictures showing the facilities available in Selwyn Heights Village and the Reeves Apartments. Important information is outlined in a clear and concise way. The site map for Selwyn Heights Village shows the pathways and grassed areas surrounding the buildings Information on the Reeves Apartments for sale can be found on TradeMe.
      • Information on the Reeve's Apartments for sale can be found on Trademe. There are no QR codes used with any promotional material or information.
  • Arriving and Getting In:

    • Bus Stop:

      • There is a bus stop directly outside the main entrance of Selwyn Heights Village allowing residents who dont drive easy access to public transport.
      • The bus stop is located on 42 Herd Road, directly outside the entrance of Selwyn Village
      • The bus stop number is 8969
      • The bus route that the bus route is located on is Sylvia Park
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is covered parking for residents in the basement, which has two accessible car parks. There are mobility scooter parks in the basement car park with power sockets near the entrance to the lift. There is a visitor car parking area outside the main entrance (MacDonald Centre) with one accessible car park. The accessible car park is shorter than usual, so some cars may protrude into the right of way. Care is required if retrieving mobility equipment out of the rear compartment.
    • Drop off/pick up zone:

      • There is a drop off/pick up zone on the right hand side of the main entrance at the top of the car park. It is not easily identified due to small signage and no road marking. There is a small "Loading Zone" sign.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is one small sign indicating "Loading Zone".
    • Kerb Side:

    • The identified accessible route to the site:

      • The accessible route to the main entrance from the bus stop and visitor car parks is wide, spacious and flat with no lips or steps. Surfaces are well maintained. The accessible route from the resident basement car parks is straight forward and provides easy access. There are silver bollards located at a wide distance apart near the entrance between the car park and foot path leading to the main entrance.
      • The accessible route has fixed obstructions that could impede travel.
    • The main entrance into the site:

      • There is an intercom for visitors to engage with residents to avoid assistance from reception. However the intercom does not have a video so visitors who have a hearing impairment or are Deaf may require assistance from reception
    • Main entrance signage:

      • The white Selwyn Heights Village signage on Herd Road is large and easy to see. The directional signage when entering the premises from Herd Road is large print with strong colour contrast. The Reception directional signage inside the main foyer is large print with strong colour contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are automated glass doors that are accessible and provide safe entry and exit.
  • Getting around within the site:

    • Customer Service:

      • Staff were very helpful and informative when asked questions about the facilities. Support animals are welcome on the premises if needed.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • Self-Propelling wheelchair, seat 400mm wide.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • NZ Sign Language or other translator
    • Menus:

      • There is a large print coffee menu with strong colour contrast available on the wall. All menus have strong colour contrast and minimum text of 12 point.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Most signage has large print with strong colour contrast.
    • Sensory options:

      • There is excellent lighting throughout the Reeves Apartments and the ground floor. The reception and lounge area in the MacDonald Centre is a beautiful, light space that provides a positive sensory experience. In areas of intense sunlight like on the north facing side of the dining room, block out blinds have been provided to combat any glare.
    • Surfaces:

      • All entrances have fixed slip-resistant mats.
      • Easy movement around the site due to short cut carpet pile.
    • Lifts:

      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The emergency stairs are solid, sturdy, slip-resistant and have good colour contrast.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a reception counter to the left of the main counter which is 725mm high with a 675mm space underneath. Eftpos terminals are audible with a tactile dot on the number 5, allowing residents with vision impairments to independently make payments. There is a clear sign indicating to dial 992 on the telephone available on the desk.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • Entry doors are easily operable.
      • Tables of different heights are available.
      • Highchairs/booster seats are available for children.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Easy movement around the site due to short cut carpet pile.
      • Hard flooring surfaces appear to have a slip resistant surface
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Leonardos Cafe/Dining/Bar area is a large open space that is welcoming for visitors and residents. It allows groups of people to be separate from one another, but can also be used as one large event space. Furniture is moveable to create more space if required. The glass doors remain open allowing residents the ease of coming and going without having to open doors.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • In the corridor next to the Cafe
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Next to and within the Wellness Centre are all-gender accessible toilets that have controls within reach and a raised toilet flusher. The doors are sliding and they both have an extra grab rail that can be pushed down, so there is support on both sides of the toilet.
      • Next to Wellness Centre and inside Wellness Centre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are plenty of TV inputs throughout the apartments, giving residents a choice of where they would like to install a TV. The sliding door to the balcony in the one bedroom apartment is easy to open. The room has a separate bedroom, kitchen, lounge, and balcony. There is an emergency button and light switch that can be reached from the bed, and these are available in every room of the apartment The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents with limited strength. The shelving in the wardrobes and storage cupboards are height adjustable. There is a large storage room in the one bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There is a children's play area.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room is accessed with a swipe card.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • There is an emergency button and light switch that can be accessed from the bedside. There are power and TV points. The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents in wheelchairs. The shelving in the wardrobes and storage cupboards are height adjustable There is a large storage room in the 1 bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • There are some accessible aspects which include: o A dishwasher drawer at an accessible height for residents of varying heights and wheelchair users. o The extractor fan is at a reachable height for residents of varying heights and wheelchair users. o The vertical wall splash back is colour contrasted to the kitchen bench which is important for residents with visual impairments. o The kitchen cupboard shelving is adjustable to suit some residents
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom is not accessible for people who use wheelchairs due to the narrow door leading into the shower and limited space around the toilet. There is level access into the shower with no lips. There is a handheld shower head attached to a flexible hose in the shower. An emergency pull cord is available in the shower and there is an emergency button in the bathroom.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The sliding doors allow easy access. The dryer is currently too high for some shorter residents to retrieve their clothes.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Library: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. Wellness Centre: o There is an accessible toilet available within the centre. o The hydrotherapy spa room has an accessible shower and changing room. o There is an emergency pull cord available above the Hydrotherapy Spa. o There are no handrails available for entering the Hydrotherapy Spa. o There is a height adjustable treatment table used for massages and doctor visits. " Cinema: o The seating is moveable and allows space for mobility devices. o A hearing loop is available. " Recreation Room and Old Sports Lounge: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. o The furniture is moveable. o There is adjustable lighting available. o There is direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is accessible seating throughout the various outdoor areas
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Bronze

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • http://www.selwyncare.org.nz/
      • Information on the accessible facilities is also outlined on this organisation's website.
      • Website text can be enlarged if required. There is a clear description of the facilities available in the Reeves Apartments. Some photos have alternative text which enables residents using screen reading technology to understand the photo e.g. At home at Selwyn photo gallery.
    • Brochures:

      • Overall the brochures and folder have a simple layout, and information is easy to find. There are informative pictures showing the facilities available in Selwyn Heights Village and the Reeves Apartments. Important information is outlined in a clear and concise way. The site map for Selwyn Heights Village shows the pathways and grassed areas surrounding the buildings Information on the Reeves Apartments for sale can be found on TradeMe.
      • Information on the Reeve's Apartments for sale can be found on Trademe. There are no QR codes used with any promotional material or information.
  • Arriving and Getting In:

    • Bus Stop:

      • There is a bus stop directly outside the main entrance of Selwyn Heights Village allowing residents who dont drive easy access to public transport.
      • The bus stop is located on 42 Herd Road, directly outside the entrance of Selwyn Village
      • The bus stop number is 8969
      • The bus route that the bus route is located on is Sylvia Park
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is covered parking for residents in the basement, which has two accessible car parks. There are mobility scooter parks in the basement car park with power sockets near the entrance to the lift. There is a visitor car parking area outside the main entrance (MacDonald Centre) with one accessible car park. The accessible car park is shorter than usual, so some cars may protrude into the right of way. Care is required if retrieving mobility equipment out of the rear compartment.
    • Drop off/pick up zone:

      • There is a drop off/pick up zone on the right hand side of the main entrance at the top of the car park. It is not easily identified due to small signage and no road marking. There is a small "Loading Zone" sign.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Drop off/pick up zone signage:

      • There is one small sign indicating "Loading Zone".
    • Kerb Side:

    • The identified accessible route to the site:

      • The accessible route to the main entrance from the bus stop and visitor car parks is wide, spacious and flat with no lips or steps. Surfaces are well maintained. The accessible route from the resident basement car parks is straight forward and provides easy access. There are silver bollards located at a wide distance apart near the entrance between the car park and foot path leading to the main entrance.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • There is an intercom for visitors to engage with residents to avoid assistance from reception. However the intercom does not have a video so visitors who have a hearing impairment or are Deaf may require assistance from reception
      • Entry is via an intercom.
    • Main entrance signage:

      • The white Selwyn Heights Village signage on Herd Road is large and easy to see. The directional signage when entering the premises from Herd Road is large print with strong colour contrast. The Reception directional signage inside the main foyer is large print with strong colour contrast.
    • Main entrance doorways (this includes gates and turnstiles)

      • The main entrance doors are automated glass doors that are accessible and provide safe entry and exit.
      • The main entrance blends in with its surroundings.
  • Getting around within the site:

    • Customer Service:

      • Staff were very helpful and informative when asked questions about the facilities. Support animals are welcome on the premises if needed.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • NZ Sign Language or other translator
    • Menus:

      • There is a large print coffee menu with strong colour contrast available on the wall. All menus have strong colour contrast and minimum text of 12 point.
    • The identified accessible route within the site:

      • The accessible route within the site has a minimum width of 1200mm.
      • There are facilities and services within the site that are not immediately accessible from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Most signage has large print with strong colour contrast.
    • Sensory options:

      • There is excellent lighting throughout the Reeves Apartments and the ground floor. The reception and lounge area in the MacDonald Centre is a beautiful, light space that provides a positive sensory experience. In areas of intense sunlight like on the north facing side of the dining room, block out blinds have been provided to combat any glare.
    • Surfaces:

      • All entrances have fixed slip-resistant mats.
      • The floor surface covering is plain and clear.
    • Lifts:

      • All controls (i.e. landing controls, alarm and emergency telephone) are located within a reachable range.
    • Stairs or Steps:

      • The emergency stairs are solid, sturdy, slip-resistant and have good colour contrast.
      • There is a handrail located on at least one or both sides of the stairs.
    • Accessible Reception/ Counter / Ticket Sales

      • There is a reception counter to the left of the main counter which is 725mm high with a 675mm space underneath. Eftpos terminals are audible with a tactile dot on the number 5, allowing residents with vision impairments to independently make payments. There is a clear sign indicating to dial 992 on the telephone available on the desk.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • There is an accessible buzzer/bell/alerting device to attract staff attention at the counter
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Cafe/Restaurant/Bar Area:

      • These premises are licensed.
      • There is an accessible outdoor area.
      • The cafe/restaurant/bar area is on a single level.
      • There is a level accessible entry into the cafe/restaurant/bar area.
      • The entrance is clearly illuminated.
      • Entry doors are easily operable.
      • Tables of different heights are available.
      • Electronic payment devices (eg EFTPOS terminals) are reachable and usable for all access customers.
      • Hard flooring surfaces appear to have a slip resistant surface
      • The floor surface covering is plain and clear.
      • Natural and artificial lighting levels avoid glare and sudden, abrupt changes in intensity
      • Reflective and polished surfaces are minimised.
      • The Leonardos Cafe/Dining/Bar area is a large open space that is welcoming for visitors and residents. It allows groups of people to be separate from one another, but can also be used as one large event space. Furniture is moveable to create more space if required. The glass doors remain open allowing residents the ease of coming and going without having to open doors.
      • Staff are identifiable with a uniform or name badge.
    • Cafe/Restaurant/Bar Accessible Toilet:

      • In the corridor next to the Cafe
      • The toilet pan offers a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accessible Toilets:

      • Next to and within the Wellness Centre are all-gender accessible toilets that have controls within reach and a raised toilet flusher. The doors are sliding and they both have an extra grab rail that can be pushed down, so there is support on both sides of the toilet.
      • Next to Wellness Centre and inside Wellness Centre
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • Accessible toilets are distributed evenly throughout multi storey buildings.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Accommodation Unit:

      • There are plenty of TV inputs throughout the apartments, giving residents a choice of where they would like to install a TV. The sliding door to the balcony in the one bedroom apartment is easy to open. The room has a separate bedroom, kitchen, lounge, and balcony. There is an emergency button and light switch that can be reached from the bed, and these are available in every room of the apartment The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents with limited strength. The shelving in the wardrobes and storage cupboards are height adjustable. There is a large storage room in the one bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The accessible units are located on the accessible route.
      • Gym facilities are available to use.
      • This accommodation facility has a swimming pool.
      • This accommodation facility has a spa pool.
      • There is a children's play area.
      • There are conference & meeting rooms on site.
      • Room service is available.
      • There is a spa pool available in the unit.
      • There is a telephone with a flashing light.
      • There is internet access within the unit.
      • There are audible emergency alerting devices within the room.
      • The room is accessed with a key.
      • The room is accessed with a swipe card.
      • The room has a separate bedroom.
      • The room has a separate lounge.
      • The room has separate kitchen facilities.
      • The room has a balcony.
      • The room has a view.
      • There is an emergency button and light switch that can be accessed from the bedside. There are power and TV points. The bedroom is to be furnished by the residents themselves depending on their individual needs. The wardrobe sliding doors are easy to use and ideal for residents in wheelchairs. The shelving in the wardrobes and storage cupboards are height adjustable There is a large storage room in the 1 bedroom apartment which is ideal for storing mobility equipment and can assist in keeping the rest of the apartment free of clutter.
      • The sleeping area has a 1500mm diameter turning circle.
    • Kitchen Facilities:

      • There are some accessible aspects which include: o A dishwasher drawer at an accessible height for residents of varying heights and wheelchair users. o The extractor fan is at a reachable height for residents of varying heights and wheelchair users. o The vertical wall splash back is colour contrasted to the kitchen bench which is important for residents with visual impairments. o The kitchen cupboard shelving is adjustable to suit some residents
      • Kitchen power sockets are within a reachable range.
    • Bathroom/Wash Facilities:

      • The bathroom is not accessible for people who use wheelchairs due to the narrow door leading into the shower and limited space around the toilet. There is level access into the shower with no lips. There is a handheld shower head attached to a flexible hose in the shower. An emergency pull cord is available in the shower and there is an emergency button in the bathroom.
      • combinedbathing
      • The combined toilet and shower area is approximately 1900 x 2100mm in size.
      • There is a hand-held shower head.
      • There is a lever operated mixer.
    • Laundry Facilities:

      • The sliding doors allow easy access. The dryer is currently too high for some shorter residents to retrieve their clothes.
      • Controls for using the washing machine are within a reachable range.
      • Assistance may be required to use the dryer.
    • Places of assembly, entertainment and recreation:

      • Library: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. Wellness Centre: o There is an accessible toilet available within the centre. o The hydrotherapy spa room has an accessible shower and changing room. o There is an emergency pull cord available above the Hydrotherapy Spa. o There are no handrails available for entering the Hydrotherapy Spa. o There is a height adjustable treatment table used for massages and doctor visits. " Cinema: o The seating is moveable and allows space for mobility devices. o A hearing loop is available. " Recreation Room and Old Sports Lounge: o The seating has arm rests and back rests and are a good height of 500mm above the floor which is ideal for the elderly. o The furniture is moveable. o There is adjustable lighting available. o There is direct access to an accessible toilet.
      • Meeting rooms are on the accessible route.
      • Entertainment areas are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
    • Designated Accessible Areas:

      • There is accessible seating throughout the various outdoor areas
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.