Breadcrumbs

Coastlands Aquatic Centre

Contact Information

Coastlands Aquatic Centre
10 Brett Ambler Way, Paraparaumu, Kāpiti Coast, Wellington 5032
-40.912619,175.001477
Phone: +64 4 296 4746
Fax: Not available
Email:
www.kapiticoast.govt.nz

Accessibility Report

Summary

Platinum

Coastlands Aquatic Centre is situated at 10 Brett Ambler Way, Paraparaumu. The complex is conveniently located just off Kāpiti Road and close to the Paraparaumu Library and Coastlands Shopping Centre. Completed in 2013, it has a wide range of accessibility features and programmes to suit all ages and abilities. These include ramped entrances to two pools, hoists into the main pool and the spa, four accessible changing and family rooms, one with adaptive equipment to assist with those customers with high mobility needs.

View the full accessibility report for Coastlands Aquatic Centre.

Ratings by Access Group

The Be. Welcome Assessment rates the accessibility of the organisation in each of the following 5 access groups, as well as providing an overall rating:

Overall Rating
Platinum 93%
Vision
Platinum 93%
Hearing
Platinum 93%
Mobility
Platinum 94%
Parents
Platinum 93%
Learning & Intellectual
Platinum 94%

Vision

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a vision impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/coastlands-aquatic-centre
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is part of the Kpiti Coast District Councils main website. It is easy to navigate and there is a section which describes the accessibility features of the centre.
    • Brochures:

      • The brochure is clearly written and has information about the centre including opening hours, accessibility features, programmes and entry prices.
      • A large print brochure is available upon request.
      • The exterior signage clearly indicates where the entrance is, and gives relevant information about opening hours and entry costs
  • Arriving and Getting In:

    • Bus Stop:

      • There are plans to re-route the buses once the expressway is open to stop directly outside the pool.
      • The bus stop on Kapiti Road is the closest to the pool entrance. Coming from Coastlands shopping Centre get off bus at stop 1194, turn right and walk approximately 20m to Ngahina Street and turn left.
      • Continue about 50m down the street to the end,turn right into Brett Ambler Way and the entrance is approximately 75m on the right.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a bus parking area that can be used as drop off zone. It is flat and located directly opposite the entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Kerb Side:

      • The access route is on the flat from the car parking to the entrance.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are no tactile indicators to assist navigation to the entrance, however it is well signposted.
      • The accessible route to the site has a minimum width of 1200mm.
      • There are no tactile indicators installed to help navigate to the main entrance.
    • The main entrance into the site:

      • The entrance has a level approach.
    • Main entrance signage:

      • The entrance is well signposted.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors make entry easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are well trained to respond and assist access customers. Two waterproof wheelchairs are provided to assist people in accessing the pool if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Several staff have NZSL training.
      • There is large print information available.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • A large pillar by the changing areas is not well contrasted so those with a visual impairment will need to be aware of this.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is easily seen and gives clear directions to facilities.
    • Sensory options:

      • A loud speaker is used if needed to inform customers if needed.
      • Braille or tactile methods are used to help indicate location.
    • Surfaces:

      • The floor surface covering is plain and clear.
      • Tactile indicators are installed on accessible route
      • The steps to the waterslide are well marked with continuous hand railing.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception desk has an accessible counter and staff are trained to assist if needed with any transactions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Toilets are located in all four accessible changing rooms plus another in the learners pool area and one by the meeting room to the right of the foyer.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One meeting room is available for hire. This has a hearing loop installed.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area is available for support animals to the right of the main entrance.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • Both the spa and the pool have hoist entry and the two main pools are also ramped. All changing rooms are large, with toilets and showers. One changing room has an adjustable bed to assist with dressing anyone with high needs if required.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Hearing

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors who are Deaf or have a hearing impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/coastlands-aquatic-centre
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is part of the Kpiti Coast District Councils main website. It is easy to navigate and there is a section which describes the accessibility features of the centre.
    • Brochures:

      • The brochure is clearly written and has information about the centre including opening hours, accessibility features, programmes and entry prices.
      • The exterior signage clearly indicates where the entrance is, and gives relevant information about opening hours and entry costs
  • Arriving and Getting In:

    • Bus Stop:

      • There are plans to re-route the buses once the expressway is open to stop directly outside the pool.
      • The bus stop on Kapiti Road is the closest to the pool entrance. Coming from Coastlands shopping Centre get off bus at stop 1194, turn right and walk approximately 20m to Ngahina Street and turn left.
      • Continue about 50m down the street to the end,turn right into Brett Ambler Way and the entrance is approximately 75m on the right.
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a bus parking area that can be used as drop off zone. It is flat and located directly opposite the entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Kerb Side:

      • The access route is on the flat from the car parking to the entrance.
    • The identified accessible route to the site:

      • There are no tactile indicators to assist navigation to the entrance, however it is well signposted.
    • The main entrance into the site:

      • The entrance has a level approach.
    • Main entrance signage:

      • The entrance is well signposted.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors make entry easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are well trained to respond and assist access customers. Two waterproof wheelchairs are provided to assist people in accessing the pool if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Several staff have NZSL training.
      • Information can be sent out via email.
      • There is a loud speaker available to provide information.
    • The identified accessible route within the site:

      • A large pillar by the changing areas is not well contrasted so those with a visual impairment will need to be aware of this.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is easily seen and gives clear directions to facilities.
    • Sensory options:

      • A loud speaker is used if needed to inform customers if needed.
      • A listening system exists.
    • Surfaces:

      • The steps to the waterslide are well marked with continuous hand railing.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception desk has an accessible counter and staff are trained to assist if needed with any transactions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Toilets are located in all four accessible changing rooms plus another in the learners pool area and one by the meeting room to the right of the foyer.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One meeting room is available for hire. This has a hearing loop installed.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is direct access to an accessible toilet.
      • There are assistive listening systems provided.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area is available for support animals to the right of the main entrance.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • Both the spa and the pool have hoist entry and the two main pools are also ramped. All changing rooms are large, with toilets and showers. One changing room has an adjustable bed to assist with dressing anyone with high needs if required.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Mobility

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a mobility impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/coastlands-aquatic-centre
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is part of the Kpiti Coast District Councils main website. It is easy to navigate and there is a section which describes the accessibility features of the centre.
    • Brochures:

      • The brochure is clearly written and has information about the centre including opening hours, accessibility features, programmes and entry prices.
      • The exterior signage clearly indicates where the entrance is, and gives relevant information about opening hours and entry costs
  • Arriving and Getting In:

    • Bus Stop:

      • There are plans to re-route the buses once the expressway is open to stop directly outside the pool.
      • The bus stop on Kapiti Road is the closest to the pool entrance. Coming from Coastlands shopping Centre get off bus at stop 1194, turn right and walk approximately 20m to Ngahina Street and turn left.
      • Continue about 50m down the street to the end,turn right into Brett Ambler Way and the entrance is approximately 75m on the right.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There is accessible car parking.
      • The accessible parking is easy to find and well sign posted.
      • There is no shelter over the accessible car parking.
    • Drop off/pick up zone:

      • There is a bus parking area that can be used as drop off zone. It is flat and located directly opposite the entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Kerb Side:

      • The access route is on the flat from the car parking to the entrance.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are no tactile indicators to assist navigation to the entrance, however it is well signposted.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entrance has a level approach.
    • Main entrance signage:

      • The entrance is well signposted.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors make entry easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are well trained to respond and assist access customers. Two waterproof wheelchairs are provided to assist people in accessing the pool if required.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 2 waterproof wheelchairs provided.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Several staff have NZSL training.
    • The identified accessible route within the site:

      • A large pillar by the changing areas is not well contrasted so those with a visual impairment will need to be aware of this.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is easily seen and gives clear directions to facilities.
    • Sensory options:

      • A loud speaker is used if needed to inform customers if needed.
    • Surfaces:

      • The steps to the waterslide are well marked with continuous hand railing.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception desk has an accessible counter and staff are trained to assist if needed with any transactions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Toilets are located in all four accessible changing rooms plus another in the learners pool area and one by the meeting room to the right of the foyer.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
      • The washbasin is reachable from the toilet seat.
    • Places of assembly, entertainment and recreation:

      • One meeting room is available for hire. This has a hearing loop installed.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area is available for support animals to the right of the main entrance.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • Both the spa and the pool have hoist entry and the two main pools are also ramped. All changing rooms are large, with toilets and showers. One changing room has an adjustable bed to assist with dressing anyone with high needs if required.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • There is a hoist available for use within the swimming pool area.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There is a hoist available for use within the spa pool area.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Parents

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with young children.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/coastlands-aquatic-centre
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is part of the Kpiti Coast District Councils main website. It is easy to navigate and there is a section which describes the accessibility features of the centre.
    • Brochures:

      • The brochure is clearly written and has information about the centre including opening hours, accessibility features, programmes and entry prices.
      • The exterior signage clearly indicates where the entrance is, and gives relevant information about opening hours and entry costs
  • Arriving and Getting In:

    • Bus Stop:

      • There are plans to re-route the buses once the expressway is open to stop directly outside the pool.
      • The bus stop on Kapiti Road is the closest to the pool entrance. Coming from Coastlands shopping Centre get off bus at stop 1194, turn right and walk approximately 20m to Ngahina Street and turn left.
      • Continue about 50m down the street to the end,turn right into Brett Ambler Way and the entrance is approximately 75m on the right.
      • There is seating and shelter at the bus stop.
    • Car parking:

      • There are no dedicated parent car parks.
    • Drop off/pick up zone:

      • There is a bus parking area that can be used as drop off zone. It is flat and located directly opposite the entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Kerb Side:

      • The access route is on the flat from the car parking to the entrance.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are no tactile indicators to assist navigation to the entrance, however it is well signposted.
    • The main entrance into the site:

      • The entrance has a level approach.
    • Main entrance signage:

      • The entrance is well signposted.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors make entry easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are well trained to respond and assist access customers. Two waterproof wheelchairs are provided to assist people in accessing the pool if required.
      • There are staff available to help with any access enquiries.
      • There are wheelchairs available.
      • There are 2 waterproof wheelchairs provided.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Several staff have NZSL training.
    • The identified accessible route within the site:

      • A large pillar by the changing areas is not well contrasted so those with a visual impairment will need to be aware of this.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is easily seen and gives clear directions to facilities.
    • Sensory options:

      • A loud speaker is used if needed to inform customers if needed.
    • Surfaces:

      • The steps to the waterslide are well marked with continuous hand railing.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception desk has an accessible counter and staff are trained to assist if needed with any transactions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one access space at the service or reception counter.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Toilets are located in all four accessible changing rooms plus another in the learners pool area and one by the meeting room to the right of the foyer.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • There is a baby change station or separate parent room available.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One meeting room is available for hire. This has a hearing loop installed.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area is available for support animals to the right of the main entrance.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • Both the spa and the pool have hoist entry and the two main pools are also ramped. All changing rooms are large, with toilets and showers. One changing room has an adjustable bed to assist with dressing anyone with high needs if required.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.

Learning & Intellectual

Platinum

These are the features that the business provides to create a positive accessible experience for customers or visitors with a learning or intellectual impairment.

  • Getting ready to go:

    • The website:

      • www.kapiticoast.govt.nz/whats-on/kapiti-coast-aquatics/coastlands-aquatic-centre
      • Information on the accessible facilities is also outlined on this organisation's website.
      • The website is part of the Kpiti Coast District Councils main website. It is easy to navigate and there is a section which describes the accessibility features of the centre.
    • Brochures:

      • The brochure is clearly written and has information about the centre including opening hours, accessibility features, programmes and entry prices.
      • A large print brochure is available upon request.
      • The exterior signage clearly indicates where the entrance is, and gives relevant information about opening hours and entry costs
  • Arriving and Getting In:

    • Bus Stop:

      • There are plans to re-route the buses once the expressway is open to stop directly outside the pool.
      • The bus stop on Kapiti Road is the closest to the pool entrance. Coming from Coastlands shopping Centre get off bus at stop 1194, turn right and walk approximately 20m to Ngahina Street and turn left.
      • Continue about 50m down the street to the end,turn right into Brett Ambler Way and the entrance is approximately 75m on the right.
      • There is seating and shelter at the bus stop.
    • Drop off/pick up zone:

      • There is a bus parking area that can be used as drop off zone. It is flat and located directly opposite the entrance.
      • The drop off/pick up zone is located within 200 metres of the organisation's entrance.
      • There is no shelter over the drop off/pick up zone.
    • Kerb Side:

      • The access route is on the flat from the car parking to the entrance.
      • There is a kerb ramp for changes in level between the car park and footpath.
    • The identified accessible route to the site:

      • There are no tactile indicators to assist navigation to the entrance, however it is well signposted.
      • The accessible route to the site has a minimum width of 1200mm.
    • The main entrance into the site:

      • The entrance has a level approach.
    • Main entrance signage:

      • The entrance is well signposted.
    • Main entrance doorways (this includes gates and turnstiles)

      • Automated doors make entry easy.
      • Ramps exist for thresholds greater than 20mm.
  • Getting around within the site:

    • Customer Service:

      • The staff are well trained to respond and assist access customers. Two waterproof wheelchairs are provided to assist people in accessing the pool if required.
      • There are staff available to help with any access enquiries.
      • All support animals are welcomed on premises (e.g. guide, hearing or mobility dogs etc).
    • Communicating Accessibly:

      • There are interpreters available on site.
      • Several staff have NZSL training.
      • There is large print information available.
    • The identified accessible route within the site:

      • A large pillar by the changing areas is not well contrasted so those with a visual impairment will need to be aware of this.
      • The accessible route within the site has a minimum width of 1200mm.
      • You can access all facilities and services within from this accessible route.
      • Lighting levels on this accessible route offer good visibility and viewing.
      • The accessible route has fixed obstructions that could impede travel.
      • The layout suggests a welcoming physical environment (e.g. mobile floor stands provide unimpeded travel, or outdoor environment surfaces are well maintained).
    • Signage within the site:

      • Signage is easily seen and gives clear directions to facilities.
    • Sensory options:

      • A loud speaker is used if needed to inform customers if needed.
    • Surfaces:

      • The floor surface covering is plain and clear.
      • The steps to the waterslide are well marked with continuous hand railing.
    • Accessible Reception/ Counter / Ticket Sales

      • The reception desk has an accessible counter and staff are trained to assist if needed with any transactions.
      • There is a counter located on the accessible route.
      • The counter is accessible and has a clear space of 1200mm x 1200mm in front.
      • There is at least one seat (with an armrest on at least one side and a usable seat height) available to use while waiting.
      • There is a private room or quieter area available to use for communication or personal requirements.
      • EFTPOS terminals are reachable and usable.
      • There is a telephone available for the access customer to use.
    • Accessible Toilets:

      • Toilets are located in all four accessible changing rooms plus another in the learners pool area and one by the meeting room to the right of the foyer.
      • All gender accessible toilets are in a self-contained compartment with full privacy.
      • The toilet seat lid can act as a back rest.
      • The toilet pan provides a stable base to transfer from.
      • The accessible toilet is a minimum of 1600mm wide x 1900mm long.
    • Places of assembly, entertainment and recreation:

      • One meeting room is available for hire. This has a hearing loop installed.
      • Meeting rooms are on the accessible route.
      • Recreation areas are located on the accessible route.
      • There are drinking fountains available.
      • There is level access and floor space for wheelchair users to be seated with the general audience.
      • There is direct access to an accessible toilet.
      • The presentation area or stage is accessible.
    • Designated Accessible Areas:

      • A grassed area is available for support animals to the right of the main entrance.
      • There is a grassed area for support animals (e.g. guide, hearing or mobility dogs).
    • Swimming Pools & Spas:

      • Both the spa and the pool have hoist entry and the two main pools are also ramped. All changing rooms are large, with toilets and showers. One changing room has an adjustable bed to assist with dressing anyone with high needs if required.
      • The swimming pool is located on the accessible route.
      • There are handrails provided to support entry into the swimming pool.
      • The swimming pool is heated.
      • The spa is located on the accessible route.
      • There are handrails provided to support entry into the spa pool.
      • There are accessible changing facilities available within the swimming pool/spa area.
      • There are accessible toilet facilities available within the swimming pool/spa area.
  • Getting out safely:

      • The emergency exits are accessible and hazard free.
      • All fire/smoke doors can stay open automatically during an emergency.
      • There are visual fire alerting devices.
      • There are audible fire alerting devices.
      • Assembly areas (e.g. evacuation point) are on the accessible route.